Deepak Bhargava's Profile
 | DELL International |
Deepak Bhargava | |
Team Manager, DELL International | |
confidential Chandigarh, India | |
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Professional summary
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Current Experience:
Team Manager, DELL International
Previous: Tech Support Engineer, vCustomer Corporation
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RLA College, New Delhi
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8.0 Years
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IT & Business Analyst,Driving results & dealing with ambiguous situation.
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Contribution score:(156 points)
- Contacts: 10 connections, 11 following, 2 followers
Deepak Bhargava's Experience
| Current : |
Team Manager, DELL International |
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| ITES / BPO / Customer Service | ||
| India, Chandigarh | ||
Working from 2005 | ||
Brief summary :
• Successfully transitioned and launched the Technical Chat process to Dell Chandigarh. • The key job responsibility is to manage “US Technical Chat / Reporting” process with 16 Associates & 1 Team Lead. • Maintaining all necessary MIS and sharing Weekly / monthly / Quarterly reports with the Head - Operations & Enterprise. • Responsible for coordinating updates/training programs, regular 1-to1 sessions, and actioning Individual Development plans, quarterly. • Implementing the process-plan, ensuring adherence to the SLA’s, MIS and driving performance in key areas like Customer Satisfaction, Compliance Scores, and Productivity etc. • Involved in screening and recruitment process for Associates through Internal Job Posting’s. • Client Management – Conference calls, Issue Escalations, Updates, productivity & queue related metrics • Liaison with the support functions to facilitate smooth operations of the team. | ||
| Previous : |
Tech Support Engineer, vCustomer Corporation |
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| ITES / BPO / Customer Service | ||
| India, New Delhi / NCR | ||
Worked from 2003 to 2005 | ||
Brief summary :
• To provide quality technical support for a wide array of computer products for Hewlett Packard, this includes pavilion desktop pc, CD-DVD writers. Latest products like dc 3000 and HP Media center pcs. • To cater all the troubleshooting related to networking including Internet connectivity and home networking. • To provide voice based support for Compaq Presario computers also. | ||
Deepak Bhargava's Education
RLA College, New Delhi |
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| B.A | |
| India | |
| From 1996 to 1999 | |
Brief summary :
It was a 3 year vocational course in Industrial Relation and Personal Management. | |
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Deepak's communities
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12916 members, 153 jobs, 405 articles, 184 questions, 274 debates, 155 idea contests.
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1409 members, 81 jobs, 164 articles, 38 questions, 34 debates, 4 idea contests.
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1253 members, 43 jobs, 45 articles, 13 questions, 19 debates, 4 idea contests.
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Deepak's
contributions
Simple words... tough action ....great results !!!! No one can make you serve customers well - That's because great service is a choice. Years ago, my friend, Harvey Mackay, told me a wonderful story about a cab driver that proved this point. ... |
nice.. article.. but not apply on practical life |
Santa singh... |
good one.. not aware abt this trick.. |
They have a prcoess to follow but hardly see any execution on it. |
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