Handling a database of Preferred and Premium customers involving service and sales of banking products.  Acquire new business for the bank through effective leads management.  Ascertain customer’s financial standing and needs via Bank’s prescribed methodology.  Analyze customer’s needs by providing professional advice and alternatives/solutions using knowledge of bank’s products and services as to recommend appropriate bank products.  Build and deepen relationship with customer through excellent service as to maximize on cross-sell and referral opportunities. Strengthen customer service capabilities by following closely to required standards. Logging of service statistics, complaints, enquiries, ad hoc customer surveys.  Comply with Group Policy and Standards, local laws (country specific) and regulations of the Bank.  Self updated on products and workflow procedures and ensure full compliance with operational risks.