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Every marketing or business has a core which we call a customer. Customer is a soul to every sales process and his satisfaction is core of business policy, we draft policies for him whether it is 4 P's of marketing or our business strategy. Hospital's also fuctionally survive on their patients (customer) but here we rather use our own philosophy to treat or satisfy them, all such process are guided through our competence legal framework. Is it right to treat patients as a customer or what ? If every hospital is customer oriented most of its fuctions needs vast change than the current philosphy of value based ethical services. If we are assuming our patients as a customer we should be more f...
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Dr Satish Gosain
| Commented
| 2 years ago
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"If we are assuming our patients as a customer we should be more focused to his requirements than what we feel is technically suitable to him." This comment of yours speaks itself of limitations what doctors are facing today. 1. Corporate culture...
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K.B. Upendar Sagar Upendar Sagar
| Commented
| 3 years ago
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Yes, ur insight is right Mr.Prem. Patients are not treated as Patients and not even as customers also. Even if they are treated as customers then also they should get at-least customery satisfaction naa. Whereas, only money matter and purely...
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Insight: "Customer Vs Patient " deleted from your view.
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(rate this)
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Yes
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7
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23
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No
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AMISH
| Argues in support of
"Yes"
| 9 months ago
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Once a doctor friend frmo Mautritius explained to me, you see in a day a dcotor performs 100s of eye surgeries (Intr ocular lens replacements) in a day with bare minimum facilities and sophistication. For the same kind of thing, a western doctor...
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Dr Satish Gosain
| Argues in support of
| 2 years ago
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Are we concerned about the treatment of foreighners? Do we need to provide facilities to them? What about a common Indian man. We have 5 star infrastructure in many hospitals but can an common Indian afford it? 3 patients on one bed in Govt hospitals...
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Dr Satish Gosain
| Argues in support of
"No"
| 2 years ago
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Indian health system is reasonable for those who have pocketful of money or for those who are insured. A poor man is still left to a quack. Corporates are interestet to provide services for their profits. Hospitals have special persons to deal...
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Debate: "Do you think indian healthcare system is good?" deleted from your view.
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(rate this)
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Yes
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7
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23
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No
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AMISH
| Argues in support of
"Yes"
| 9 months ago
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Once a doctor friend frmo Mautritius explained to me, you see in a day a dcotor performs 100s of eye surgeries (Intr ocular lens replacements) in a day with bare minimum facilities and sophistication. For the same kind of thing, a western doctor...
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Dr Satish Gosain
| Argues in support of
| 2 years ago
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Are we concerned about the treatment of foreighners? Do we need to provide facilities to them? What about a common Indian man. We have 5 star infrastructure in many hospitals but can an common Indian afford it? 3 patients on one bed in Govt hospitals...
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Dr Satish Gosain
| Argues in support of
"No"
| 2 years ago
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Indian health system is reasonable for those who have pocketful of money or for those who are insured. A poor man is still left to a quack. Corporates are interestet to provide services for their profits. Hospitals have special persons to deal...
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Debate: "Do you think indian healthcare system is good?" deleted from your view.
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(rate this)
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Local cost effective measures to attact more patients.
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10
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4
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High technological interventions for attracting global patients
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manoj kushwaha
| Argues in support of
"High technological interventions for attracting global patients"
| 2 years ago
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Hi, To serve global patients we suppose to maintain certain protocols in Diagnosis, as well as in Treatment Care which is not happening even in good hospital in India. This is all happening bcz still 80% hospitals don’t have any protocols to...
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Dr Satish Gosain
| Argues in support of
"Local cost effective measures to attact more patients."
| 2 years ago
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Appolo Hospitals has started Appolo clinics in various parts of Delhi. People reach them for need of investigations and specialists consultations. If needed patient is reffered to Appolo hospital. Rural or small towns or cities even should have 3...
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Reny Eby Varghese
| Argues in support of
"Local cost effective measures to attact more patients."
| 3 years ago
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Coming from mixed experience of working in both rural and urban areas, I should say if the right investment is made with a team having right people management skills, one can have better return on investment from rural India. Believe me, its...
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Debate: "Managing hospital business in global recession." deleted from your view.
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