Major service industries like Banks, Airlines, Telecom etc. employ thousands of front liner’s to handle millions of customers every year. But the service quality and performance of the Front liner’s are unmonitored, as they decide the profitability of the company.
| Tags: | Front Liner's monitoring |
| Category: | Business Area |
| Industries: | ITES / BPO / Customer Service |
| Functional Areas: | Performance Management |
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