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The biggest issue banks are facing is the lack of loyalty from its current clients. Present-day customers will shop around and find the best price to do their personal banking, loans, credit cards, a...
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pawan tetrawal
| Answered
| 1 year ago
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Yes it can be achieved by retail banks also !
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Suryanarayan Murthy
| Answered
| 1 year ago
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I know an AGM of a Bank, who remembers nearly 2000 customers by name and wishes them, sometimes come out of cabin to help them. This personal touch, help retains the clients. My Director, an American went to see him and after 4 hours of...
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G.Srinivasan
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| 2 years ago
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Yes, by all means. One great disadvantage with so called "new generation banks" is that most of the staff in the bank do not know about the customer profile. In absence of this, they go about marketing their products which their superiors wants...
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Answer: "Can Customer Loyalty be achieved by Retail Banks?" deleted from your view.
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1
Performance
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customer service
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Murali Ramamurthy
| Added idea
"customer service"
| 3 years ago
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I think in recent days there is lack of customer service from the retail banks which is annoying the customers, be standing in long lines for so many things at the bank or the employee of the bank not properly answering to the queries to the...
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Shan Gehlot
| Added idea
"Performance"
| 3 years ago
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According to me, retail banks face some of the specific performance challenges like they must efficiently manage a range of different distribution channels, with branch, telephone, mobile and internet banking all in demand, often for the same...
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G.Srinivasan
| Supported idea
"Performance"
| 3 years ago
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Having been declared best performer in the bank, I feel most of us are looking to add non interest income, by selling non banking products like lic/gic/mf products to cusomers, without considering their interest. This may be due to the income...
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Ideate: "What are the strategic issues in Retail banking?" deleted from your view.
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