gskumar's Profile
gskumar | |
Software Developer, Tata group | |
 | Tata group  |
Professional summary
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Current Experience:
Software Developer, Tata group
Previous: SAP CRM Functional Consultant, .
Software Develovper, Tata Interactive Systems
SAP CRM Functional Consultant, Associated
an Associated Sales Coordinator, Bharti Televenture ltd
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c.s.i High School
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4.0 Years
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"SAP CRM" (Sales, Marketing and campaign managent, IC Winclient) with 2.5yrs of experience
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Contribution score:(105 points)
- Contacts: 3 connections, 4 following, 2 followers
gskumar's Experience
| Current : |
Software Developer, Tata group |
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| IT Services | ||
Working from 2008 | ||
| Previous : |
SAP CRM Functional Consultant, . |
|
Worked from 2007 to 2008 | ||
Brief summary :
Worked with the Cmmi V level organization as SAP CRM Functional Consultant from Mar 2007 to February 2008. | ||
| Previous : |
Software Develovper, Tata Interactive Systems |
|
| IT Services | ||
Worked from 2007 to 2008 | ||
|
Brief summary :
Worked in SAP CRM Sales, Marketing and Campaign management
| ||
| Previous : |
SAP CRM Functional Consultant, Associated |
|
Worked from 2005 to 2007 | ||
Brief summary :
Worked with the Cmmi V Level organization as a Associated SAP CRM Functional Consultant from Sep05 to Feb 2007 | ||
| Previous : |
an Associated Sales Coordinator, Bharti Televenture ltd |
|
Worked from 2002 to 2003 | ||
Brief summary :
Worked as an Associated Sales Coordinator for Bharti Televenture ltd from Apr 02 to Aug `03 - Learning Duration : Mar 2007 to till date Environment : SAP CRM 4.0 Role : Implementation/Support Description: Client, a global leader in e-learning, is a part of the $22bn Tata Group. Truly international, Client has presence across the US, Canada, UK, Australia, New Zealand the Middle East, Japan and mainland Europe. Client offer corporations, universities, schools, publishers, and government institutions a diversified and innovative bouquet of learning and training solutions. Apart from holding ISO 9001 certification, TIS is the only e-learning organization in the world to be assessed at Level 5 in the SEI-CMM and P_CMM frame works. Project Contribution: Prepared the business blue print for the project. Defined the no ranges for business partners and transactions and filed grouping for business partners. Created a Marketing attributes for the Business Partners. Customized the transactions and maintained the copying between the transactions. Customized incompleteness check for transactions. Maintained the partner profile, date profile, org profile, status profile and action profiles. Configured transaction for multiple currencies as per the client requirements. Involved in Reports Preparation and Authorizations to employees. Prepared a training programmer for the end users. Project #2 Client : Luxurious Hotels Duration : July 2006 Feb 2007. Environment : SAP CRM 4.0 Role : Implementation Description : Client Hotels and Resorts is the largest luxury hotel company in North America, with distinctive collection and a worldwide reputation for excellence. Client resorts are situated in some of the most breathtaking and pristine areas in the world and travelers from across the globe associate Client with the most inviting beaches, challenging golf courses and Courses and exhilarating ski hills. Project Contribution: Worked with the customer interaction Center (Win Client). Designed the frameworks for the interaction center screen. Involved in implementation of CIC win client profile, CIC interactive scripts and remainder scripts alert modular and customizing IC profile and action box configuration Customized the agent telephony tools bar and functions keys. Worked with the marketing planning and sales team throughout the ASAP methodology and timely gathering of functional/technical requirements Well versed with marketing like marketing planning and campaign promotion, segmentation of business partners and personalized forms. Customized the authorization group, objectives, tactics, and campaign types for the marketing planner. Maintained multiple data sources for the segment builder like marketing attributes and maintained profiles, samples and target group for the segment builder. Created business partner in CRM with the data provided by the third party through mapping external data with CRM with the help of external list management. Project #1 Client : Food Manufacturing Duration : Sep 2005 to June 2006 Environment : SAP CRM 4.0 Role : Implementation Description : The Client Food Company is a multibillion-dollar private company with approximately 22,000 employees worldwide. Based out of Marshall, Minnesota, the company sells fine frozen foods on its traditional delivery trucks, in grocery-store freezers, online and in the foodservice industry. Through the operations of its business units, Client products have a solid presence in roughly 50 countries. The companys home-delivery business, has nearly 500 sales and distribution centers in the United States and offers more than 400 products Project Contribution: Worked with the business partner (role configurations and filed grouping) Maintained the business partner relationships. Customized territory hierarchies and assigned employees to them. Configured the sales transactions (business activities, opportunity and quotation) and leads. Defined the copying controls between the transactions. Customized the incompleteness check for transactions Configured required transaction profiles like partner profiles, status profiles, organization profile and text profiles Functional Experience Organization : Bharti Televenture Ltd Designation : Sales Co-Ordinator Duration : Apr 02 to Aug 03 Roles and Responsibilities: Responsible for all sales activities in the zone. Improved the sales and there by the market share in the zone Reported to the management through regular MIS Reports. Used APS (Automated Payment System) a software application for updating the sales reports and cash transactions made on a particular day. Responsible for using PMS (Prospect Management System), a software application for updating the status of an ABTS connection to the customers Solved the customer problems with in the SLA period, which are, come in ACE. Keep track of sales officers on a daily basic in terms of their sales targets | ||
gskumar's Education
c.s.i High School |
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| MBA/PGDM | |
| India | |
| From 2003 to 2005 | |
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gskumar's
contributions
Hi All, If any one find the SAP CRM Requirement plz send it to me. Thanks Sathish |
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