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gopinath sapare Information Systems(MIS)-Manager, Network Solutions ltd An IBM Company
 
gopinath sapare's Profile
gopinath sapare
Information Systems(MIS)-Manager, Network Solutions ltd An IBM Company
Network Solutions ltd An IBM Company
confidential
confidential
Bangalore, India
Toostep 
Professional summary
gopinath sapare's Experience
Current :

Information Systems(MIS)-Manager, Network Solutions ltd An IBM Company
IT Services
India, Bangalore

Working from 2000

Previous :

Senior Technical Support, Network Solutions Pvt Ltd.

Worked from 2007 to 2012

Brief summary :

Duration : 22nd October 2007 to Till Date Designation : Senior Technical Support Executive (L2 Level) Organization : Network Solutions Pvt Ltd. An IBM Company. Netsol provides whole host of managed services including Managed WAN services, Data-center managed services, and Desk-side support services. Netsol To TILL manages mission critical infrastructure of more than 60 customers in India. Remote Infrastructure Management, Netsol provides 24 x 7 Managed WAN Services, Managed Server and application services, Security services from its Global Management Center (GMC).Familiarity with working in a highly ITIL process driven environment where due processes have been set in place for incident, change and problem management. Supporting in ITSM BS 15000 and ISO20000 Environment Responsibilities: Installing, Configuring and Administrate Windows2000, 2003 and 2008 Server Managing and monitoring more than 120+ servers (Win2003,IBM-AIX,Linux) for Availability / performance through a Network Management Software called Snappimon integrated with HP Open View Service Desk 4.5 for automated ticket generation. User and group administration MS Windows System Administration which includes Windows server 2K /2K3 MS Active directory configurations and issues, DNS issues, DHCP issues, Group policy configurations and management GPMC. And also tasks requests and issues tickets regarding permissions and security. Troubleshooting MS Windows threshold breach incidents and perform trend analysis of the server performance reports to deliver capacity management recommendations to the customer. Backup Management through VERITAS Netbackup 6.0 and Symantec Backup EXEC and troubleshooting, also backup failure analysis. Managing the Tandberg TS40 Tape Library. Working Exposure on Microsoft Cluster Services for Application, Services and logical Disk Monitoring and Managing the IBM Lotus Domino Mail Server V7.0 with more than 500 user mail boxes. Performing Day to day administrative tasks on Domino Server. Working exposure with IBM System Storage DS4000 Series, DS5300. Creating and Managing the arrays and LUNs and mapping to the servers. Maintaining the Active Directory in Windows 2003 and 2000 Software, Configuration, troubleshooting, system backup / restore, User accounts, groups, Networking Services in Windows 2000/2003. Providing satisfactory customer support by solving the problem in time. MS windows client, Server and Office Critical patches and service packs testing and distribution through SMS 2003 and WSUS 3.0 Server. Installing and Managing the AV Clients through SEPM, Trendmicro Antivirus Control Manager. Tools Handling: Snappimon Codesk, Noc-I, HP Open View Service Desk, Get If, ISDN Eye, monitoring and remote tools Supporting for SMS DCs DNS DHCP Mail Servers, Netapp 7.2 and other customized servers as per customer requirements. Documentation: Micro Plan, Route Cause Analysis, Request for Change, Process and Implementation documents and SOPs, etc. Backup Tools: : Veritas Net backup 6.0 MP7, (Integrated with Storage Configuration and Management Library with Automated robots) Veritas Backup Exec 10, and NT backup Brief Description of Daily task : Configuring new and scheduled backup jobs and policies, Changing and configuring: policy, backup selection, Schedule, media, drive, Storage selection, retention policy, etc PREVIOUS EXPERIENCE: Name of the Company : Envision Network Technologies Designation : Senior Engineer Period of Service :

Previous :

7/5/

Worked from 2007 to 2007

Brief summary :

7/5/ 2007 to September 2007 Nature of Work : Supporting For Envision Customers as a TL : Giving local and remote Support for Customers : In charge for IT Department Name of the Company : Wipro InfoTech Ltd Bangalore Designation : IT Support Engineer Period of Service : 22nd March 2006 to 5/5/2007 Nature of Work : Supporting For ITC Hotels Division Bangalore Managing Servers, users mail server, Lotus Notes 6.5 replication server managing back up and Managing Unix based Application servers and much more. : Managing Total LAN WAN Support Name of the Company : Prerana technologies Bangalore Designation : System Engineer Period of Service : From 5th April.2005 to March 18th 2006 Nature of Work : Cabling, Installation, setup and Trouble Shooting of peer-to-peer and client Server networks. Installation, Configuration and Administration of Win 9x, WinNT and Windows 2000 Networks. Assembling, Installation, Upgrading and Troubleshooting PCs. Installing and Configuring various peripherals, Like Sound Card, Modems, Printers, Scanner, Zip Drivers, internet sharing, etc Responsibilities: Administration and Maintaining Windows Vista, XP, 2000, Windows 2000 and 2003 server. Worked in Domain Users, Domain Groups and Organizational Unit. User Creation and Maintenance of Domain Servers through Active Directory Troubleshooting of Desktops and Servers Hardware Issues. Ensuring SLA Compliances. Installation and troubleshooting of LOTUS NOTES (Like Replication, configuration problems), Microsoft Outlook Issues. Remote support (Net meeting, VNC) to out location PC and Servers Providing L1 Support for Core banking applications Performing the daily NT backup and Restoration of file and application servers. Configuring Mail id in the MS Outlook and Outlook express and Lotus notes 6.5 Taking the backup of Daily, Weekly, Monthly and Yearly data.

 
 
 
 
gopinath's communities
Infosys Technologies
3258 members, 414 jobs, 347 articles, 46 questions, 47 debates, 22 idea contests.
IBM
1602 members, 165 jobs, 346 articles, 35 questions, 23 debates, 14 idea contests.
Aztecsoft
427 members, 123 jobs, 103 articles, 9 questions, 9 debates, 5 idea contests.
 
 
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