Himanshu Joshi's Profile
Himanshu Joshi | |
Customer Service Professional | |
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Professional summary
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12.0 Years
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Customer Care, Customer Relationship Management
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Contribution score:(155 points)
- Contacts: 22 connections, 23 following, 2 followers
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Himanshu's communities
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1409 members, 81 jobs, 164 articles, 38 questions, 34 debates, 4 idea contests.
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575 members, 311 jobs, 250 articles, 32 questions, 6 debates, 3 idea contests.
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789 members, 241 jobs, 75 articles, 13 questions, 10 debates, 7 idea contests.
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Himanshu's
contributions
Actual call centre conversations !!!!! Customer: ‘I’ve been ringing 0800-2100 for two days and can’t get through to enquiries, can you help?’. Operator: ‘Where did you get that number from, sir?’. Customer: ‘It was on the door to the Travel... |
Reliability: The ability to provide what was promised, dependably and accurately Action strategy : Make sure that you correctly identify customer needs, promise only what you can deliver, and follow through to ensure that the product or service... |
You can use customer service as a powerful way to set yourself apart from your competition. Its one of the strengths a small business has, and by emphasizing customer service, you can compete with larger companies who may offer more variety, lower... |
In an idealistic world where everything operates ethically, with empathy for others, all these emotions mean a lot. Infact love, care, passion and attention becomes the foundation of operation and existance. Though it may not be applicable at all... |
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