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Topic : Dynamics of Change Management
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Started by : Nikhil Jain, Senior Consultant, Hewitt Associates   10 19 2009 10:11:20 +0000
Industry : Human Resources (HR) ConsultingFunctional Area : Change Management(People Management)
Activity:  573 views;  last activity : 05 12 2012 09:29:23 +0000

Nothing can better emphasize the need for change. Every organisation needs to change with time; failing which may lead to risk because of more competitors in the market. Change is must, at the needed intervals. But to implement a change managers always encounter resistance from the people. Why people resist change?

 
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1 2 3 4 5
1 The answer is very simple! Would you want to quit your comfort level?
2 Fear of the unknown, Inertia and Loss of the importance
3 Challenge the change..
4 Lack of communication
5 CHANGE MANAGEMENT FOR GOVT/PUBLIC SECTOR
6 Everyone enjoys change...
7 Lack of goal
8 Fear of loosing 4 P - People, Power, Profit, Process
9 what is CHANGE ?
10 (Change Management: Why people resist change?)
11 Fear of losing importance in organisation and getting exposed with new people and new culture.
12 Change Involve Pain & people Dont Want to have Pain
13 It is You whom ppl fear not the change
14 What is Change? Change is either positive or negative. People aspire changes when not comfortable in theenvironment they are
15 Rigid approach towards life...incapable of accepting change easily
16 Everyone will accept change for betterment of individual and society
17 difficult really ::
18 Lack of Fair Process- Engagement, Explanation & Expectation
19 Chief Business Mentor / Entrepreneurs
20 change management: why people resist change

The answer is very simple! Would you want to quit your comfort level?

idea posted by Dhruva Trivedy Chief Interventionist & Promoter, PERCON The Strategic Interventionists
No one wishes to look forward to a situation of discomfort, particularly when one has adjusted to one's present situation and reached one's comfort level. Secondly this would get further reinforced if success has been achieved without changing!!
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by Nagpal Singh, Sales and Business Development, Babel Group of companies  | 11 15 2009 06:47:30 +0000

once people set in certain enviornment, they do adapt to it, and would really not prefer anu sudden changes, yet i support if changes are slow and constant people would do that

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by Resmi Maxim, GENERAL MANAGER - OPERATIONS, SI PROPERTY (KERALA) PVT.LTD.,  | 11 10 2009 08:57:10 +0000

Resistance comes when people think that the change is a threat to them and that it takes away the comfort they had been having. People tend to defend the status quo if they feel their security or status is threatened. Resistance may come in many forms, active or passive, explicit or covert, individual or organized, aggressive or fearful.

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by Gargi Sinha, Senior Consultant, Hewitt Associates  | 10 23 2009 06:26:51 +0000

Very true. People are so addicted to their comfort level, that they are afraid of changes. Learning new things may induce more responsibility thus giving more workload. All these fear don't let them come out of their comfort zone.....

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Fear of the unknown, Inertia and Loss of the importance

idea posted by Mallaya Pandravada GM-Project , GSSInfraTech Pvt Ltd

Fear psychosis of the members of the organization for the change is the main opposition to the change. A change well communicated Transformation is half won.

Inertia of the employees or the organization as whole for the notion that change will bring innovations and make their skill and technologies obsolete and they have to take on training in which new experts  replace the old ones thus some employees at operational and tactical level will have to compromise their positions.

Loss of importance and fear of loosing the job is the main fear in some of the employees having average performance scale.

The organization should be educated, counseled trained and managed well to welcome the change.

Change is imminent

change is dynamic

change is diurnal

We accept the change and mould it to our convenience we florish

We defy it, Oppose it and denounce it ,we perish.

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by Mallaya Pandravada, GM-Project , GSSInfraTech Pvt Ltd  | 10 21 2009 06:27:36 +0000

Quite interesting comment Ajay.Please elaborate the clustering and rat effects.

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by Ajay Ziz, Dy. Registrar,, University of Jammu  | 10 20 2009 09:03:08 +0000

if you communicate in advance the core intent , the soldiers will go beserk..

use clustering  and rat effect ...

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Challenge the change..

idea posted by Srikanth. Bollam Senior Research Fellow, Biotechnology unit, Directorate of Rice Research

Change is nature, every one need to challenge the changes...people who resist changes neither contribute to build society nor for themselves...

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by Dhruva Trivedy, Chief Interventionist & Promoter, PERCON The Strategic Interventionists  | 10 21 2009 07:12:57 +0000

Although I am supportive of the idea, there are a couple of questions that need to be answered. Is the approach to challenge, generated on it's own, if one is unable to foresee the tsunami coming, or is it only when the tsunami has arrived?  Secondly, how many entrepreneurs have realised the need to change?

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Lack of communication

idea posted by Nikhil Jain Senior Consultant, Hewitt Associates

    I believe lack of communication is the main reason why people resist change. Because they do not know what they are supposed to do. The manager has not communicated well the detailed aspects of the change. People may only understand the change in broad terms and not in practical terms. They may not see what they should do differently.

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by Gururaj Nigale, Manager, Strategic Outsourcing Pvt. Ltd  | 05 13 2010 18:55:41 +0000

Hi Nikhil,

Would you be interested to come in night for a week to office?

Ok shocked, Yes this is what exactly people feel when changes happens at work place or anyplace. This is left to you to make them understand and whats there in it for an employee or people. 

 

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by Kumbakonam S Venkataraman, Associate Editor, Dynamic Youth online magazine  | 10 19 2009 18:46:46 +0000

Any change involves deviation from trodden path. It may mean learning a new thing or new technique or new approach or adopting a different schedule. So resistance to change is normal.

This may be overcome or avoided only by proper communication, that includes appropriate training and development. The members of the organization, especially those who have to implement the change should be educated about the advantages of the change, and the benefits it would bring in to the organization as a whole.

The people should be specifically told about 'what is there in it for them' or motivated to adopt the new method or procedure willingly.

In introducing changes, the management should be selective; the change should be meaningful; it should not be for the sake of satisfying the fancy of somebody; a change should not be merely for the sake of change; it should be for the sake of specific, identifiable improvement.

All these would be possible only by a process of effective communication.

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by Ajay Ziz, Dy. Registrar,, University of Jammu  | 10 19 2009 11:05:36 +0000

filtered communication

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CHANGE MANAGEMENT FOR GOVT/PUBLIC SECTOR

idea posted by Dr. S.Pruthviraja pande Visiting Professor, Bangalore/Ravenshaw University

Especially people from Government Enterprises and Public Sectors, they would have mastered to the existing environment of working since decades, the change management is risky to a]one has to put his efforts to learn new things b]to be competent c]it is risky because might be ridicule off failing in learning, conceiving and retention of something new or change management.

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Everyone enjoys change...

idea posted by M.R.Arulraja Trainer

A vacation is a change from the routine. We look forward to it. A festival offers a change in the way we eat, dress, use the time....We look forward to festival holidays?

Change is not something we resist automatically; let us acknowledge the fact that change adds 'spice' to life which otherwise tends to become bland.

Neuro-Linguistic Programming experts teach that humans choose what they believe to the best for them, when presented with options to choose from.

The so called resistance comes in when the change presented is not perceived as a better option than the one they are holding on to.

Most HR people seem to assume that people are lethargic to get out of their 'comfort zone'. But, even then, the best strategy to get people moving to embrace the proposed change is to show how it offers a better option! And, present the proposed  better option in an exciting way - with evidence to prove the proposed options to be truly better for the person you want to change.

Make the options you want others to choose truly a better option than the one they are holding on to; and learn to present it in a very attractive way so they will risk abandoning a 'proven' choice they have - showing how the new one will more than compensate the risk of abandoning the old one.

Let's assume people are rational. Imagining they won't change or resist irrationally a better option is counter productive.

It's a question of your beliefs about people you want to work with, and work for. Let us not give up faith in their rationality!

If you are into training, you may want to read on my reflections on 'beliefs and training' at:http://rajanlp.blogspot.com/

 

 

 

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Lack of goal

idea posted by Kriti Das HR Manager, ANZ Information Technology

The reason why people resist change is that they do not know why they should undertake a specific change.They may not be convinced about the purpose of the change or they may not see the benefits of the change. Hence, they would not commit themselves to the change and cooperate to ensure its success.

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Fear of loosing 4 P - People, Power, Profit, Process

idea posted by Sanjib Kumar Jena Assistant Manager- Corporate Training, Vakrangee Softwares

Well when a change happenes in todays  scenarion specially in business individual have the fera to loose the followings :

PEOPLE : followers  who  always put  butter

POWER: authorization individual got before the change

PROFIT: emotional or financial benifits by the above two

PROCESS: as mostely new changes are making processes transperant, the old process with hidden corruption is going to be eliminated

 

Thank You.

 

Sanjib Kumar

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what is CHANGE ?

idea posted by Ajay Ziz Dy. Registrar,, University of Jammu

CERTAIN  : HEURISTIC : and   : NOM DE PLUME   : anti  GESTAPO : ENDEAVOURS

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(Change Management: Why people resist change?)

idea posted by SANDEEP MAHAJAN Project Manager, ACME TELEPOWER LTD

People limit themselves to their experience,live in their own shell and moreover donot want to put more efforts in learning new practices and ideas.If the person is contented with what he has achieved over the years,he would never opt for new ideas or experiments.

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Fear of losing importance in organisation and getting exposed with new people and new culture.

idea posted by SANJAY MEHROTRA GM TECHNICAL , POLYSINDO
by, Sanjay Mehrotra. GM technical Polysindo Eka perkasa, Indonesia
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Change Involve Pain & people Dont Want to have Pain

idea posted by prakashraj kumavat MBA/PGDM student, Omegan School of Business (ICFAI Tripura)

whenever there is change people dont accept it immediately. Particularly if we talk about country like India, where people dont want to change & also resist change in management. Ultimately change involve pain & people dont want the pain, they want to work on their own traditional jobs like a postman. 

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It is You whom ppl fear not the change

idea posted by Arvind Purandare Operations, NPCIL
As individual ppl are excellent generally,and we may look back that it is we who have hired them,Then why are they opposing our idea,strategy,plan.Reason lies within us(Read organization and top managers)we fail in building trust,Confidence,right environment.Training is the biggest issue.Right and fair dealing is serious issue,Ignorance,rejection and lack of care are serious issues...else i feel change will go smooth and with feeling of positivity... appreciation as it happens in good,Nice and noble families.
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What is Change? Change is either positive or negative. People aspire changes when not comfortable in theenvironment they are

idea posted by Lata Kumar Recruitment Manager, Confidential

placed. tHERE is a desire to change one's job if there is lack of clarity, or the post is stagnant with no scope foor further growth and opportunity.  A new environment takes time; but once the impression is generated there is an onward progression in all genres. In personal lives, why do people wish to part from their so called comfort zone; primarily due to lack of companionship and compatability and may be financial constraints. So, Change, finally depends on the mindset and psychology of the individual and if he has mad up his mind to adapt to a new circumstance, irrespective of any obstacle, then success is his.

 

Regars

LATA

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Rigid approach towards life...incapable of accepting change easily

idea posted by Sujit Sood :-)
While i totally agree with both the ideas above, we cant ignore a huge chunk of people who are simply incapable to accept change. Blame it on their growing up years or socio-cultural influence. Such people not only resist change but also create doubts in minds of people who are already shaken cuz change is never easy.
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Everyone will accept change for betterment of individual and society

idea posted by Murali Placement Executive, ITM Business School,

People are ready to change, learn, take challenges and prove themselves.

For example you can see the nuclear families where both wife and husband are taking responsibilities and helping mutually, such kind of living itself helps them to grow.

People are moving to different locations for their job leaving their comfort at their home town and students are leaving their countries for their studies for better education.

For a better purpose definitely everyone takes step to change themselves. 

If you consider an individual who has invested 20-25 years to learn academics and then investing a good amount of time in the first jobs, after learning a good amount of knowledge from all these years he can understand what works for him, assess the better living for him, at this moment no one tries again to commit mistake by trying to change.

It takes a lot of time to change individuals like above, you need to able to make them learn things in proper manner and be patient to assess them regularly and giving them exercises to cope up with the situations where they need to reveal the "change" taken in them.

 

 

 

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difficult really ::

idea posted by Ajay Ziz Dy. Registrar,, University of Jammu

the basic mindset backward //and\\or // forward is tough really tough to change ..

edges can be smoothened  but not the core  ::

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by anup bagla, M.Phil student @ AHRD and Consultant / Specialist - Process & Environment, Energy Conservation & Sustainability, Stanley Consultants I P Ltd. (On Assignment basis)  | 10 19 2009 12:13:10 +0000

Well said ... Mindset change requires changing the mental software programs, which have formed habit patterns (routines, sub - routines of actions-reactions / pro actions), which takes time / willingness and understanding  - how to change or alter or reprogram the mental software program !

But it is possible by courage, soft effort and patience / consistence ! Moreover, why would I change my taking a particular path of walking or doing a work or task unless, I know the benefits in clear / big picture ...

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Lack of Fair Process- Engagement, Explanation & Expectation

idea posted by Deepak Agrawal Consultant, Independent Consultant

I think change management require execution of Fair process that consist of 3 things-

Engagement- It means involving individuals in the strategic decision making that affect them by asking for their input and allowing them to refute the merits of one another's ideas and assumption. It communicates management's respect for individuals and their ideas.  

Explanation-It means that everyone involved and affected should understand why final strategic decisions are made as they are.

Expectation clarity- It requires that after a strategy is set, managers state clearly that new rules of the game. Employee should know up front what standards they will be judged by and the penalties for failure. What are the goals of the new strategy? What are the new targets and milestones? Who is responsible for what?

I share with you a very good example mentioned in a book "Blue ocean strategy"-

Elevator systems manufacturer ELCO has to create and execute a blue ocean strategy, the company realized that it needed to replace its batch-manufacturing system with a cellular approach that would allow self directed teams to achieve superior performance.
In order to execute strategy faster, management decided that they would first install plant at Elco's Chester plant and then roll it out to its second plant, High Park. Elco's chester plant has never faced labor union problem and they thought that strategic change will be go smoothly with the cooperation of work force, however in High park plant on several occasions they have labor union problem and they realized that they have face some hurdle in order to execute strategic change at High Park.
The theory was good. In practice, however, things took an unpredicted truth. The introduction of the new manufacturing process at the Chester plant quickly led to disorder and rebellion. Within a few months both cost and quality performance were in free fall. Employees were talking about bringing back the union. In contrast, the High park plant, despite its reputation for resistance, had accepted the strategic shift in the manufacturing process.
A closer look at the way the strategic shift was made at the two plants reveal the reasons behind this apparent anomaly. At the chester plant , Elco managers at Chester violated all the 3 basic principles of Fair Process however management of the High Park plant abided by all the 3 principle's of fair Process. 
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by Ajay Ziz, Dy. Registrar,, University of Jammu  | 10 19 2009 11:07:49 +0000

blue ocean ;; green ocean :: yet another management jargon ::

not everyone can be involved in startegic intent ..

what is to be communicated and to whoom ... whom ..  really important ..

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Chief Business Mentor / Entrepreneurs

idea posted by Santosh Bajpai Project Leader/Managing Consultant, A2Z Banking & Financial Wealth Management Solutions

Being a human being and create intangible assets of our life cycle in the path of success and to know the secret of success by 3Ps i.e. People, Process, Portfolio/Product into TIME means Technology, Innovation, Management & Enterpreneurs only to customized and integrated approach in right time manage by technology process, knowledgeable professionals skills and positive attitude to Change Management is not a Solutions but establish the brand building relationship being human being first then think to learn and earn how the work going on and to ensure the development relationship with all the resouces.

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change management: why people resist change

idea posted by prakash Admin/Facilities Manager, GMR GROUP COMPANIES

lack of confidence.  Scared of loosing their job. lack of techinical skill compared to the skill sets of present generation.

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