| Topic : Leading and Managing People |
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Leadership Styles
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Activity:
110 views;
last activity : 07 06 2010 20:18:09 +0000
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By Listening to others
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All the above ideas
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Share Ideas
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By Avoiding the Conflict
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Not getting sucked into individual values and personality
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Body language
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Sometimes conflict arises due to miscommunication between the two or more, so it is important to listen to what others have to say. By listening to them when other are speaking and asking them questionsto make sure we understand them. |
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The reason for conflict is misunderstanding because of the miscommunication. Proper communication, listening totheir version, can solve the problem.
The core of conflict is not understanding one another. Everyone today had a different point of view, and if his / her idea is unheard, your word will also be unheard. Most important thing is to listen to the other person, most conflicts will not happen if this is taken care of of.
This skill is very important in conflict resolution because the one helping in resolution of conflict will also have to listen to both the parties, so listening is the most effective way of resolving a conflict.
When we argue we should know how to accept our mistakes during the argument. And we should know how to harness our words and our words should make them to think and not to react. If they are nor able to understand our words it will leads to conflict and makes the situation to be very worse.
"Say It Right the First"
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I think if the conflicting parties share their ideas with each other with facts and principles guiding their thoughts they’ll be able to come at consensus, provided this sharing of idea is backed by Effective Listening and their principles are guided by their Company Value Chain (for exg: Customers-Company-Team-Individual) and once the conflict is resolved, it will be depicted by the body language of the two parties. Thus Sharing Ideas can be the starting input of conflict resolution, Listening to Others, a base for sharing ideas, not getting sucked into individual values, the guiding principle (value chain) and body language can be one of the parameters of evaluating the level of resolution.
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Dear Ruchi,
It is very true. Let us see from a broader prospective, why conflicts happen? They happen because one feels he is unheard, he feels no one is interested in his talks (body language) or one feels that noone likes him and is avoiding him (personality).
I agree that the parties in conflict mush sit and share their ideas with each other, but that too needs these listening skills and body language.
If these skills are being trained to all the employees then there is hardly any space of conflicts, as everyone would understand and look things in a broader prospective.
Ruchi ji i agree with you.Adding to what you said i would say that The first step is to STOP what you are doing. Especially stop talking. It will be impossible to reduce the conflict without stopping to listen to the other person.The second step is to listen to the other person. Pay attention to what is being said. The third step is very important. Before you start to speak, THINK! Remember your goal is to reduce the level of conflict between you and the person with whom the conflict exists. Think about what the other person said and what they meant.The last step is Whenever possible, begin by agreeing with some aspect of what the other person has expressed. If you agree that you would be upset if you were in the other person’s shoes, you have identified a good starting point. Then you want to follow your plan for presenting your point of view on the conflict in a calm and rational manner.
If one follow above points then the conflict will be solved very quickly.
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Make sure that all ideas are shared, make the place as safe place so that people share there ideas without worrying about the outcome. Make sure you all arrive at a decision based on brainstorming and building on each other ideas.
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yes i do agree with sameer on this one that the workplace should promote their employees to share their ideas, it gives them a sense of belonging to the organization and will be more inclined towards the development of the organization and also will be more productive as they will be assured that even their voice is heard, and this will help in avoiding conflicts at the workplace in a better way.
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I think the first thing in managing the conflict is by "Avoiding the conflict situation".And even if it does occurs then just stay calm and understand the root cause to manage it!! |
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One of the sources of conflict is Value. We all have individual values which are built over a period of time and it does differ with others. The more you try resolving conflict based on your values the more difficult it becomes. Second is personality. Sometimes the source of conflict is who is saying and not what is he saying. |
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If one is able to read your body language they can make sure if you are listening to them or not. So always keep in mind that your body language tells what you don't say.Make sure you give them full attention by keeping eye contact, ignoring distraction etc... |
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