Posted in Community :
IT Sales and Business Development
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Activity:
6 views;
last activity : 07 06 2010 20:18:09 +0000
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Front liners Monitoring
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Ideas in:
"Customer defection"
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Focus on Customer Satisfaction survey and Front liners performance monitoring at the point of service |
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How can we decrease Customer Defection? |
80% of the companies believes they give good service but only 8% of the customers agree |
80% of the companies believes they give good service but only 8% of the customers agree |