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Posted in Community :

IT Sales and Business Development

 
Started by : Sajay Prathap, Sales/BD Manager, Batik Technologies   12 22 2008 13:42:45 +0000
Industry : ITES / BPO / Customer ServiceFunctional Area : Performance Management(People Management)
Activity:  6 views;  last activity : 07 06 2010 20:18:09 +0000

How can we decrease Customer Defection?

 
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1 Front liners Monitoring

Front liners Monitoring

idea posted by Sajay Prathap Sales/BD Manager, Batik Technologies

Focus on Customer Satisfaction survey and Front liners performance monitoring at the point of service

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How can we decrease Customer Defection?
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