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Topic : Employee motivation
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HR Professionals

 
Started by : Darshana Sawant, HR Manager, Leading IT services company   01 07 2010 08:27:35 +0000
Industry : Human Resources (HR) ConsultingFunctional Area : Performance Management(People Management)
Activity:  414 views;  last activity : 11 29 2010 09:15:01 +0000

According to the mid-2009 job satisfaction survey conducted by the Corporate Executive Board (CEB), a Washington-based advisory firm that counts many Fortune 500 firms among its clients, the employee dissatisfaction is on the rise.

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With the increasing number of dissatisfied employees, many employment experts have raised concerns that key employees may leave current jobs as soon as they get what they perceive is a better offer. Why the employees are dissatisfied question would be wrong to ask as most of them will be knowing what would be the obvious reasons for employee dissatisfaction, but the important question to raise here would be how to deal with employee dissatisfaction? would like to see what users think as many of them are employees on the platform.

 
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1 Job specification, roles and responsibilities
2 Show the employees the bigger picture. Tell them exactly where their work fits in, & how important is that work for the org.
3 Don't treat them like machines
4 (Employee job satisfaction falls to all-time low: How to deal with this
5 Great leadership at any level is the key to better employee engagement and retention!
6 Employee need to think they are working for the Organization
7 Should get the feedback from employees and take sensible action accordingly
8 inappropriate behavior of superior may be the reason of job dissatisfaction
9 Care about the people working for you
10 Give them some space for personal growth
11 Match compensation and rewards with job enrichment
12 Course Correct
13 Assign Employee Job satisfaction as a perfomance metric
14 Skill updation is the primary key with award as the decorator
15 Freedom to Execute Powers and Sense of Ownership.

Job specification, roles and responsibilities

idea posted by Darshana Sawant HR Manager, Leading IT services company

As a recruitment person I think people don't work just for the sake of money alone, though that's the main motivation behind it, but what they really want is to advance in their careers. They want their employers to give them responsibilities and trust that they can perform. They want to feel appreciated. They want to build great working relationships with their employers and colleagues.

So here is what Employers should be thinking like, How could an employee meet the employer's expectations if they do not know their roles, responsibilities and job function? They should be concise and explain clearly what is expected from them. An employer must also inform them the company's vision and mission from the start of employment. It's easy for an employee to decide if whether they really want to become a part of the establishment. With this sort of approach I feel there will be less employees dissatisfied.

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by Jeevan Balwant, Development Officer  | 01 09 2010 18:04:12 +0000

Thats so true Darshana.

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I agree with other ideas as well and actually voted several ideas, but I would suppourt this idea because this is the core of my idea.

I would say the solution is to clearly define fair job specification, roles and responsiblities, share with the team and proceed with the task as a team, AFTER having shown the employees the big picture of the organization's mission, goals and responsibilites so that they would understand where their roles fit in and better understand the meaing of their role/job and that they would know that they are working for the organization, customers and for themselves.

Showing them the big picture etc. is also vital, but when it comes to safisfying individuals, I strongly feel that breaking down to individual's job descriptions, roles and responsibilities meeting the organization's needs and employees' skills/competencies/needs is inevitable.

Designing optimum job descriptions/roles/responsibilities and allocating right people in the right position also leads to high performance for the organization, which would also make the employees motivated and more satisfied.  One of the big reason for dissatisfactory in many cases is the fact that individual/team's persomance will not improve.  

best solution is to

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by Smita M, Copywriter  | 01 08 2010 04:30:30 +0000

Sluggish approach is also one of the reasons for disatisfaction. The youth once gets settled in a setup and if the employer knows his/her +ves & -ves, he shld make the environment cordial for competetive yet energetic work atmosphere. But when the employee finds the same ruckus goin on day in & day out it supposedly has to make him feel less interesting even if the pay package is hefty. He is bound to go for newer pastures, for sure.

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Show the employees the bigger picture. Tell them exactly where their work fits in, & how important is that work for the org.

idea posted by Piyush Jain Associate Research Manager, IMRB International

It is very important to follow the policy of employee inclusion and empowerment for an organization to achieve job satisfaction. If the organization makes the bigger picture of their business clearly understood to its employees and make them realize how their work is particularly important, I think there would be a lot less dissatisfied employees. 

To support this argument I have a thought that, do we ever wonder why does graduate trainee prog or leadership trainee prog produce more satisfied and longer staying employees, than the other usual recruitments. The reason is the same, these guys get the bigger picture clear and so are able to contribute to the organization more easily. These people also have properly defined career paths with a lot of room for improvisation and making choices at later stages. This aspect is generally absent or is very vague in most other recruitments, and so produces dissatisfied employees.

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Hats off to you Mr Piyush , you said it all !!

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Don't treat them like machines

idea posted by piyush sharma Software Developer, Navyug InfoSolutions Private Limited

I think biggest reason for the dissatisfaction among employees is increasing burden and overhead on them.Todat comptition has reached on this level that organizations are trying to get 100% from their employees without even caring for their health or interest.Despite getting high salary and incentives,employees are unsatisfied as they are not really enjoying their profession.Give them enough time to think about their families and for themselves.Definitly it will reduce their dissatisfaction and their work will be more efficient.

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Treat them as normal human being who have certain limitations for extended working hours.

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(Employee job satisfaction falls to all-time low: How to deal with this

idea posted by S D Manjunath Sr Manager (Corr Bkg & Int'l Trade), Axis Bank Ltd

Not much focus is given on Employee Satisfaction either at the education level or at employment level.  Whenever trainings or seminars are conducted, its better to add one subject or at least, a simple presentation to show "how you are comfortable in our organisation".  This should happen with a positive perspective, ie., show employee long term goals and advantages rather short term benefits.

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I would say, every employee needs to see what the managers or HR states. I mean if i am stating that with great performance comes great rewards, it needs to be seen. Else, it will create a dissatisfaction and become an ideal thought for every employee and the only option the company would be able to rely is self motivating employees. not all..

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by Harminder Singh Gumbhir, Sr.BDE, RHRS  | 01 08 2010 23:29:58 +0000

You hv hit the bulls eye!!! This is one of the solid pt.

gud !!!

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Great leadership at any level is the key to better employee engagement and retention!

idea posted by Muralidharan D Talent Acquisition specialist, The HR Workshop

It is oft stated that most employees don't leave their jobs, but leave their bosses... In my own experience, and gathering from a lot of peers, this is the only fact that make employees move on. Yeah, there can be many other factors, but the decisive factor is immediate leadership, and what value add is perceived by the employee from that leadership.

The biggest challenge for HR today is that they spend a whole lot time doing both tactical and strategic work, and employee engagement is mostly relegated to the sideline. And the person responsible for EE spends so much time on routine EE activities.

EE professionals in any organisations must also take congisance of the below

  • Is the employee perceiving his role to be a professionally challenging one, vis a vis his knowledge, skills and attitude or call it his or her competency bouquet? What is EE in sync with HR doing to have its ear on the ground? Is there a system which evaluates this on a continual basis, in the context of the overall talent pool?
  • Is there an institutionalized system of mentoring and reverse mentoring? Does the top leadership of the organisation value mentoring??
  • Are feedback from the 360 degree feedback across employees acted upon, other than just the compensation and benefits part? 
  • Do the managers respect and value the team, and treat them with professionalism and personal dignity?
  • Do the immediate managers address without delay any issues that might be affecting the performance/contribution of the team or every individual in the team? 
  • Are 'Stay interviews' a part of the HR ecosystem? Exit interviews are now passe, and it is stay interviews that can give valuable insights on various facets of how things are managed in the organisation?
  • Do HR and the top management have the courage to come to surgical decisions in the case of managers who might not be treating people right? This is  very important - it is now common for organisations to allow bad behavior of a few managers to continue, under the guise that they are good performers. This is enemy #1 of good employee engagement.
  • Money is just not a motivator. Organisations cannot assume that if their compensation is above par, that is a passport to employee retention. A host of surveys on "great places to work" have proven that compensation come a poor third in retaining employees.
  • Is there career planning for employees, and is there a clear differentiation between who performs/contributes and those who dont? An organisation  that is perceived to be soft of non-contributors, is a perfect recipe for a mediocre place to work. Never will it attract great workers.
These are just a few pointers to bring about better employee engagement, and consequent retention! In a nutshell great leadership must be a key component of the ecosystem, at all levels!!

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by K. NARAYAN, None, None  | 02 04 2010 08:06:11 +0000

I would like to add that it is the basic company culture that an employee gets sick of , when he / she decides to leave. That decision to leave may be months before he / she actually leaves , but once that thought comes into one's mind , the employee rarely has second thoughts. Even if he / she is promoted or given a salary raise , if the basic reasons why he / she decided to leave are not taken care of , it is just a matter of time.

A basic component of company culture is injustice or unfairness. When a person decides to join a company at a particular salary , or with a particular job description , he does not have an idea of whether he is being treated fairly. But once a person is within a company , he soon finds out ! If he perceives injustice has been done , or he is being unfairly treated , then the seeds of dissatisfaction are sown.

This can only be taken care of , if the company feels that attrition is bad. If a company feels that people do not really matter , and hence need not be taken care of , then its employees are not likely to be satisfied.

In the best companies , every one is important , and made to feel so.

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Employee need to think they are working for the Organization

idea posted by Satish Kumar Project Coordinator - Green Building

10+2 and then 4 years of Engineering, total 16 years of regular non-stoping study and then wrting and passing exam. What i feel from some of my friend at TCS, IBM, Infosysis, Goldman Sach and many top brand giving huge bucks of money but at last no job satisfaction.

One need to understand the job culture and need to adapt to live in that. But due to so long study period, they need a lot of time for adaption.

They need a lot of motivation like they need to think for whom they are earning and working. Once they get the feeling, they are working for the Organization, they will surly be satisfied.

 

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Should get the feedback from employees and take sensible action accordingly

idea posted by Mohit Trivedi Game Developer in Emantras

I feel that company should allow their employees to give feedback. They can express their feelings by this. By analysing these feedbacks with the help of experts company can adjust or can take some sensible action.It will be better for companies if they already know that their employees are leaving and not satisfied,atleast they can try to avoid this by analysing what their employees want and they should also accept some suggestions from their employees.

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inappropriate behavior of superior may be the reason of job dissatisfaction

idea posted by Manu Sharma HR Recruiter, Vrinda Consultants

Inappropriate behavior of superior may be the reason.because mostly persons use their power on subordinate.Man is emotional ,naturally.  he can do a lot of work but he wants some appreciation by his superior.not monetary every time  but some words of praise.mostly superior behave like a boss every time with subordinate.if they behave in a good manner there can be more satisfied employees in the org. because of so much stress of work place & of  home ,they need some emotional support of their superior to perform better.even they will try to do extra work to praise their superior.   

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Care about the people working for you

idea posted by Mona Jain Senior Consultant, Infosys

If a person feels cared about, if he/she is included and made to feel an owner of the piece he/she holds, if they get to use their talents in the best possible manner [which will happen only if you take the time to get to know about them - their strengths and areas of improvement], if they can see how the work they do impacts the organizational goal...why would any person be disengaged?

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Give them some space for personal growth

idea posted by piyush sharma Software Developer, Navyug InfoSolutions Private Limited
Don't treat them like slaves,give them some time to spend moments with their family,to have some rest in life.Material possession isn't everything, whatever facility you are giving them,if they are not happy,not tension free then what's the use of all such thing.So give sometime to them to enjoy this beautiful life.
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Match compensation and rewards with job enrichment

idea posted by Priyanka Agrawal Assistant Manager- HR, INMANTEC Institutions

A main reason for employee dissatisfaction is that as the responsibilities and accountabilities increase, the recognition and rewards may not be as forthcoming. It is important to communicate with the employee how their role is important and what all they have to gain with the coming stress..

Employees are constantly looking for encouragement and motivation which should be provided in ample. Once they are positioned as an integral part of organisation, and nurtured, they will never be dissatisfied. Rather they will contribute more towards achieving their organisation's objective.

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Course Correct

idea posted by Ravindra Sharma Managing Consultant, CHEF-India

It is the "reason" that requires investigation, analysis and attention.

It can not be without reason that employees are feeling low on job satisfaction: Disassociated employees can never perform therefore why this occurred is important to look for and course correct, at earliest. The reasons could be anywhere from lack of leadership, direction, knowledge of competition initiatives or communication gaps or even lack of assessment and training etcc...

Yet, the indications of such occurrence warrant  immediate attention. 

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Assign Employee Job satisfaction as a perfomance metric

idea posted by Pedro Gonzalez Lopez Advance Quality Engineer, Alps Electric

I think most of the companies have currently a system to measure Employee Job Satisfaction, but if the rsults are not positive it is because those systems are not followed properly. I would suggest to assign Employ Job satisfaction as a key performance indicator. In that way, top management will review it periodically and there will be a cnampion responsible of implementing the improvement actions required.

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Skill updation is the primary key with award as the decorator

idea posted by Arun Tanwar Software Engineer, NCR Corporation India Pvt Ltd

My past 4 years of experience in IT has been or for that matter in any field has been that an employee loses interest in an Organization once he sees his skills are not being nurtured. A company has to keep looking whats new technology is there in competition and how it can impact the career of an employee.

Not only that, employee should be awarded for all new technologies or methodologies he introduces. Organizations concentrate only on the projects they hold, for if they are build on leagacy technologies is not a concern for them. Actually all organizations want that their employees remain intact and not leave but they fail to understand the growing career needs of an employee which is a bad business sense. It is basically a give and take policy, provided you are really willing to give!!!!

I would say companies should even go for some sort of sychometric tests of employees and understand where is the loophole!!!

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Freedom to Execute Powers and Sense of Ownership.

idea posted by Deepak Sreenivasagopala HR , ANTS Studio Private Limited

I agree with the comments given by the professionals but also the management should trust the employee’s strength and give the liberty to execute their powers and Ideas for the betterment of the company as well as Individuals growth. This gives the confidence for the employees and it is a tool of motivation where there will be commitment. This will engage the employees to fulfill their responsibilities.

Addition to this the great job done by the employees should be identified and rewarded where they feel the sense of ownership of their roles and responsibilities.


The leaders handling the  team should give the prominence to all the team members equally. If the politics is involved inside the team the team will no longer remain as team and it will ends with the disinterest, Then what ever the job done by the team or individual contribution towards the goal that will not be from the bottom of the heart or it will not give the satisfaction even after completion of the task.

So to avoide the above situation the negativity and politics inside the team should be kept away and every team members should say "WE" instead of I which gives the great feeling to the whole team.

Regards

Deepak S

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