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Marketing & Branding

 
Started by : Purvi Ghosh, Marketing analyst, Percept Advertising   11 23 2010 07:22:32 +0000
Industry : Advertising/PR/MR/EventsFunctional Area : Branding(Sales & Marketing)
Activity:  13 views;  last activity : 11 23 2010 07:50:37 +0000

A new study by Millward Brown has confirmed what many social media marketers have been saying for a long time: consumers prefer brands that act like friends, not brands.  But, how brands can be friends??

 
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1 Listen first, then talk
2 Specific Communication

Listen first, then talk

idea posted by Purvi Ghosh Marketing analyst, Percept Advertising

Creating a dialogue - by far one of the biggest issues consumers have – or anticipate with brands is that they will simply talk at them instead of talking with them. They want a conversation where brands listen to what they have to say. This is very much important to make brands as friends....

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Specific Communication

idea posted by Makrand Bhave Marketing & MICE, WIZCRAFT International
What the brands need to communicate is the fact that what they stand for in terms of the need of the consumer is specific to the consumers utility expectations and affordability criterion!! Beyond that the brand has to liveto its promise of delivery all the time. I do not see consumers not being friends with brands that affords them the attitude and the satisfaction of possession!!
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