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Topic : Brand engagement
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Started by : Sheetal Jadhav, Sales/BD Manager, Future Group   07 06 2010 10:05:49 +0000
Industry : Advertising/PR/MR/EventsFunctional Area : Branding(Sales & Marketing)
Activity:  44 views;  last activity : 07 22 2010 13:31:43 +0000

The landscape for brands is undergoing a transformation. While media is proliferating from one channel to multiple channels and one screen to multiple screens, brands are now required to shout louder to get consumers’ attention in this age of the addictive remote. But yet, the bigger challenge for marketers is not to get attention but to engage with this consumer.

http://www.socialheuristics.com/en/images/consumer%20engagement-Col%2001%20Head%2001.png


And engaging consumers to a brand is not an easything, engaging a consumer in a store can be done but engaging them to a brand is the most difficult thing. As the media is expanding, retail is converging in the sense that a brand can reach & interact with more consumers under the same roof. Though in nascent stage, modern trade is contributing in a major way towards the growth of categories such as breakfast cereal, cheese, packaged rice, toilet cleaners, liquid soaps, air fresheners and hair conditioners, to name a few.

So, how can brands engage consumers?

 
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1 2 3 4 5
1 A vehicle to create awareness
2 Strengths of Quality
3 Not just Branding but beyond
4 A good package
5 Full Value of Money to the Consumer
6 FOCUS ON YOUR USP
7 Interactive Promotions !

A vehicle to create awareness

idea posted by Sheetal Jadhav Sales/BD Manager, Future Group

First there are 2 sets of brands according to me, one is television built brands, and the other is shelf build brands. And for me a retail store in that sense is the new media vehicle to create awareness about new brands/products for a large number of consumers visiting the stores.

Interestingly, the stores also double up as a live research laboratory & a constant source of feedback, especially for retail marketers. There is as much feedback as one wants to accept on behavior of categories, the way they are consumed, what need gap exists giving way to valuable consumer insights. Lets see some examples on how we could make use of these consumer insights & feedbacks in developing some of the brands.

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by Rajesh Talreja, Retail Store Manager, THE IT STORE  | 07 22 2010 13:31:43 +0000

If x product do hv all the requirements which are needful or desire for a customer like good packaging, value for money, branding & strengths of quality as U.S.P then, how a consumer is going to have a knowledge for buying the same.  A consumer expect's to have a vehicle or source of creating awareness which transforms not only value for brand but also engage to buy which ultimately adds up to the customer base for any specific brands/products. The consistency to add up more & more customers is the criteria which every brand should prefer by providing add-on value customer service which ensures a brand promise or life long name for brands which disseminates revenue to bottom line. 

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by NATTERAJA R. ARIKRISHNAN, GM-Projects, Bentec Electricals & Electronics Pvt. Ltd  | 07 11 2010 13:25:41 +0000

Yes the powerful brand is a vehicle that creates awareness and engage customers. The brand identity/acceptance is what to stay in the minds of the customers. A powerful, emotional, and inspirational brand can engage customers that lead to success of business from a competitive edge. The public tends to think of your brand name and thereby they convert as customers to the business which ultimately adds up to the customer base for your products/brands. These are resulted through ensuring consistency in the brand promise.

Thanks for the referral Ms.Sheetal Jadhav.

 

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by Rathin Deb, Advisor and retail consultant, currently as Branch Manager, Tower Infotech Ltd  | 07 06 2010 12:40:47 +0000

Yes Sheetal there are brands that has been created by Television one such example is Maggi remember? The other has become a brand since there were no players in the market and it is available in shelf for a long time Jhonson,s baby product is one such example.

The concept of Stores (Exclusive) has been started by Appral Brands almost two decades ago and today it has aquired speed. It is actually not only a profit centre but a place to gather all informations for future products and today all most all the Industries are looking for this medium as a meaning ful means of marketing.

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Strengths of Quality

idea posted by Ravindra Sharma Managing Consultant, CHEF-India

TV can inform, it can invite trial yet at the end it is the customer satisfaction alone that has the power to engage for long. Enhanced informations at best may increase that limit slightly, yet will fail to engage for long.

To keep engaged it is customer perception of satisfaction, quality and value for money that may have lasting affect.

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by sanjay kumar mangal, IT , TATA Group Co.  | 07 08 2010 14:53:38 +0000

i am fully agreed. quality is a must for branding. no brand can last long without maintaining quality.

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Not just Branding but beyond

idea posted by Jaygopal Raghavan Marketing Manager, Landmark Group

What you have mentioned is very apt for todays world. A brand just cannot engage the customers attention given the distractions. That is why a brand has to go beyond just branding by investing in CSR activities and the likes. That is when a brand will rise beyond the ordinary and get noticed to what it is worth. Best examples would be brands like Nike and Sony.

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A good package

idea posted by Mohammad Bakhsh Consultant(Civil), Rail Vikas Nigam Limited

There is a marked difference between "brand" and "make".The brand is already established for its quality.durability,packaging.Now the question is how the brand can retain its loyal consumers.The brand must move further to consumers for return back guarantee,compensation, new technology,etc.

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Full Value of Money to the Consumer

idea posted by Anand Hisaria Branch Manager/Regional Manager, Ceasefire Industries Limited

A Brand can engage consumers as long as it will provide full value of their money. I think the idea of providing " full value of money to the consumer " is the key to most of the marketing quests.

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FOCUS ON YOUR USP

idea posted by s.baalu Consultant, XYZ LTD

FOCUS ON YOUR USP,WHICH MAKES THE CONSUMER UNDERSTAND YOU HAVE SOMETHING BETTER THAN COMPETITION AND MAKE THE CONSUMERS UNDERSTAND YOUR PRODUCT OFFERS VALUE FOR MONEY.

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Interactive Promotions !

idea posted by Aditya Kumar Senior Consultant - ERP, FLSmidth
Promotions that involve customers to do some activities like Collect Cold Drink Caps with numbers/ Give a Slogan / Shop for 3k and get 10% coupon/Loyalty Schemes ( Most Successful) / Online Interacive Promotions(latest)/etc.
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