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Posted in Community :

BattleGround for Sales Professionals

 
Started by : Savita Dalvi, Sales/BD Manager, IBM-Daksh   11 20 2009 13:02:10 +0000
Industry : IT ProductsFunctional Area : Strategy Execution(Strategy & Execution)
Keywords : sales objections
Activity:  23 views;  last activity : 07 06 2010 20:18:09 +0000

Whatever you are selling, and however you sell, there will be times when your prospective customer raises objections - reasons why they don't want to buy from you. Many people fall at these hurdles, but a good sales person can turn an objection into an opportunity. How to handle sales objections and you will increase your sales, grow your business, and enjoy selling. There is no one sales technique that will overcome every sales objection. But you can find sales techniques on how to handle sales objections that are a lot more effective than others. So share your views to how can we handle the objections in sales successfully?

 
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1 2 3 4
1 Anticipate the objection and create counter object
2 Be patient and LISTEN TOYOUR CUSTOMER
3 Never react quickly
4 Respond to the customer rather than reacting

Anticipate the objection and create counter object

idea posted by Savita Dalvi Sales/BD Manager, IBM-Daksh

As far i can say, we should always try and ANTICIPATE objections in your presentation and COUNTER-OBJECT before the prospect gets the chance to use them. Too many sales people wait until objections come along. This makes more hard work that is often not necessary with efficient script planning.

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Be patient and LISTEN TOYOUR CUSTOMER

idea posted by Mohit Aggarwal Sales/BD Manager, Oracle

I think, we should always remember that objections are often a "BUYING SIGNAL" because the customer is questioning your offer. If they had no interest, why would they still be talking to you? Watch out for an objection that is followed by another question! This is another sign that the customer is interested even though their “tone” may not make it that obvious. so be patient and listen to your customer. That is important.

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Even after all preparation, if one comes across an objection, listen to it, try to see the customers point of view. It may prove to be a great opportunity to improve the product/offering.

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Never react quickly

idea posted by Ramdas Pawar Sales/BD Manager, Flex

In my view, we should never rush your response to an objection or react quickly to the objection. STOP and REFLECT. Show the customer you are listening! Sales people often respond too quickly in these situations. This will often create friction with the client which could also be avoided.

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Respond to the customer rather than reacting

idea posted by Rajesh Yerra Sales Executive/Officer, GRT Hotels & Resorts

When a customer is objecting the sale, it is the time to look at the product one is selling and that of the competetors. It is well known that when a customer starts to aske questions and facilities which your product doesn't have it is the time to review your product or upgrade considering the environment and of the costing

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I don't think such things exist. But we have many training institutes and consultancies which help you in knowing yourself better....
No it is not... train yourself as per the requirement in the industry... then you will not find it difficult.....
Thanks for posting..... !!!
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