How IRCTC can improve its service?

The IRCTC site is having performance issue as a big challlange. Early morning around 8 AM, the server is very slow and many times crashes due to overload. This is the time when Tatkal tickets are available for users to book online / at counters.

Even over all performance of site needs to be improved in few folds and the they need to work more on data security. Anyone is simply steal your credentials can cancel any of your future booked tickets which is big risk. There should be another check for cancellation procedure.

I believe, the most irritating part in IRCTC site is that, there are lot of advertisements on the home page than the informations. If iRCTC wants to improve the service they need to add useful informations to the public in the home page, rather than stuffing it with ads.

During peak holidays seasons and during the first hour of "tatkal" booking, the server is too loaded. The site fails to work from 8 am till almost 8:45 when the tatkal booking opens. The site should be made more robust.

Transaction failures are frequent and irritating.

There are only limited credit card and Bank specific credit card options to book tickets from IRCTC site. This is very strange for an on-line service. It should be possible to book ticket with any credit card (Master or VISA) issued by any Bank. Besides the other issues already mentioned by the members like too Many ads, Poor performance etc makes it unattractive for consumers.

the Ui of the whole process needs improvement. We do have the things in place like AJAX, Html 5 standards etc.. if given a thought this can surely improve. Also  the lower bandwith requirement should be kept a high priority .

Also the most important thing is the statistical information about the valiability of seats.IF one is geting it in waiting , the probability of getting it in RAC or getting it confirmed shoudl be shown.This statistical information generation with the probability concept can realy help IRCTC and give it an egde over other silly ticket booking sites .

Something similar to google trends,if they can do it with thier searches ahppening all around the world  why can't IRCTC ? .I know it will take lots of time and energy and serious minds to crack the algos and get them right but we do have best brains in IT ,do we not  ?

I feel that IRCTC must make the site little more simple and easy to understand. It is difficult to find the starting point especially for a novice user. As suggested by Ms. Mahalakshmi, there are so many ads on the homepage, where the novice users may lose their way to correct information and the next steps to do.

Firstly, before BOOKING itself customer has to be shown whats the the extra charges of EACH AND EVERY BANK so that customer gets to know that by booking online how much money he can save instead by fuel used on his/her vehicle  going to the station.

Secondly IRCTC is not known still to many . They need to put ads on Social Networking sites such as orkut,twitter ,.etc because thats the hottest now for ADVERTISEMENTS.

Some advertisements in theatres/multiplex while watching movies may also work out by showing how much time and energy one can save.

Should be simple, more user centric navigation/interface approach and fast

The initial login takes a lot of time, the navigation sholud be very easy and should be made available for even dial up users. There are a lot of issues handling overload during holidays, to overcome this they need to check the maintenance of the servers.

I found this site quiet useful for most practical purposes.I should thank whoever created this as it is a job well done.Thanks also to Mr Ramakrishna for raising this topic as the publicity and awareness created will draw more people to it.

IRCTC has to work on its online tatkal service so that it can handle the peak load at that time.It is really very hard & I think it's the luck that help you at that time.

In my opinion, IRCTC can give the preference to its customers to set the payment option while creating the profile itself. There are too many payment options which comes at the time of making payments, and its difficult to understand which one is better.