How is TQM different from BRP in its approach?

TQM follows Deming Principles of Customer Satisfaction leading to all internal reengg

Objective of BPR need not be Customer Satisfaction. It could be also be Customer satisfaction apart from Process automation, Cost Reduction and Workforce optimisation

Hi All

Just like to put across my simple thougths on this topic. Today's need of the hour is innovation if u want to succedd...

TQM(Improvement) BRP (Innovation)

1.Level of Change Incremental Radical

2.Starting Point Existing Process Clean State

3.Frequences of change One-time/Continuous One-time

4.Time Requried Short Long

5.Participation Botton-up Top-Down

6.SCope(Genric) Narow (Within the functions) Broad, cross functional

7.Risk Moderate High

8.Primary Enableor Statistical Control Information Technology

9.Type of Change Cultural Cultural/Structural

Regards

Mihir Kumar Jhaveri, PMP, CSCM

Senior Manager

Let me start...

Total Quality Management is a cultural issue where as Business Process Re-engineering is a project.

Once the culture is built, TQM is absorbed in the daily operation where as BRP has a clear target that should be achieved as soon as possible.

Well TQM aims at continuous improvement of an organisation .

BPR is a project which is risky and it is suitable for an organisation facing great challenges and deep trouble.

 As defined by ISO 9000-2005, TQM is a management approach for an organization, cantered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society.  On the contrary, as mentioned repeatedly in this column, BPR is a project. By definition, projects have defined starting and end dates and are temporary in nature. While TQM is more of a mindset and culture building, ongoing approach, BPR focuses on identifying gaps in the process assets and bridging them at a given point of time. So, these are the differences. There are similarities too. TQM and BPR complement each other as BPR can be used to meet the business process improvement needs of TQM.

  ……..ISO 9000:2005

TQM is a continual activity in which course correction is an integral part.

Re-engineering is an effort required as if to overhaul.