| Topic : Total Quality Managment vs. Business Process Reengineering |
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Business Process Reengineering
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Activity:
75 views;
last activity : 07 06 2010 20:18:09 +0000
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TQM Vs BPR
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"N" Factors - Simple 9 types of differences
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Cultural issue vs Project
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TQM aims at improvement
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TQM Vs. BPR
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TQM is continual Whilst BRP is Once a while
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TQM follows Deming Principles of Customer Satisfaction leading to all internal reengg Objective of BPR need not be Customer Satisfaction. It could be also be Customer satisfaction apart from Process automation, Cost Reduction and Workforce optimisation
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Mr.Kesavanpandian i agree to your explanation and adding to what you said i would say that Both TQM and BPR embrace the same ideas and goals for organizational improvements and both encourage employee empowerment, teamwork, quality, change and focus on the customer. The main difference is in the means each program uses to achieve improvements.TQM aims at long-term continuous improvements in customer satisfaction and real costs, while BPR offers rapid and radical redesign of strategic processes to optimize the workflow and productivity.
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Hi All Just like to put across my simple thougths on this topic. Today's need of the hour is innovation if u want to succedd...
TQM(Improvement) BRP (Innovation) 1.Level of Change Incremental Radical 2.Starting Point Existing Process Clean State 3.Frequences of change One-time/Continuous One-time 4.Time Requried Short Long 5.Participation Botton-up Top-Down 6.SCope(Genric) Narow (Within the functions) Broad, cross functional 7.Risk Moderate High 8.Primary Enableor Statistical Control Information Technology 9.Type of Change Cultural Cultural/Structural
Regards Mihir Kumar Jhaveri, PMP, CSCM Senior Manager |
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Let me start... Total Quality Management is a cultural issue where as Business Process Re-engineering is a project. |
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Well TQM aims at continuous improvement of an organisation . BPR is a project which is risky and it is suitable for an organisation facing great challenges and deep trouble.
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As defined by ISO 9000-2005, TQM is a management approach for an organization, cantered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society. On the contrary, as mentioned repeatedly in this column, BPR is a project. By definition, projects have defined starting and end dates and are temporary in nature. While TQM is more of a mindset and culture building, ongoing approach, BPR focuses on identifying gaps in the process assets and bridging them at a given point of time. So, these are the differences. There are similarities too. TQM and BPR complement each other as BPR can be used to meet the business process improvement needs of TQM. ……..ISO 9000:2005 |
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TQM is a continual activity in which course correction is an integral part. Re-engineering is an effort required as if to overhaul. |
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