| Topic : Handling Customer Complaints |
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Marketing & Branding
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Activity:
41 views;
last activity : 07 06 2010 20:18:09 +0000
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Courts can apply legal notions to protect industry members
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Law constraints use of Customer Complaint Management initiatives
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Equal protection to all citizen
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Courts can apply legal notions to Customer Complaint Management initiatives to protect industry members and customers. Industry associations must be careful to structure their Customer Complaint Management initiatives so that there is adequate notice to affected members of any proposed disciplinary actions, as well as an opportunity for meaningful response. |
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Its a good idea...with certain guideline and common minimum understanding with customer.
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The law constrains use of Customer Complaint Management initiatives. A Customer Complaint Management initiative must not be used in an anti-competitive manner to decrease choice, price or access to the market. Similarly, federal, provincial and territorial deceptive marketing legislation acts as a safeguard that firms will meet their Customer Complaint Management commitments, because when they do not, they may be making misleading or deceptive representations. |
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Law protects all citizen equally irrespective of their position, caste, creed, age etc, similarly it protects all artificifial and jurisdictional persons created by law. All commercial laws are ment for the support for the citizen as well as persons created by law. These laws are binding all and enforcible in any jurisdictional court of law for their rights. |
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Nice observation and great insight sir. |