How to Build a better Quality Management System?

Major Changes in an organization about Quality Process is only by Keeping the employees Aware of Customer Satisfaction and How valuable the customer is!. If They know that per person there is a revenue of one rupee/Day,then considered approx  for 10 years his Value will be 3.5k+. Which is a great income, so if consider 100s of Customers like that the value will be 1000 times more.So if they know the basics probably can build a best Quality management system accross the organization.

The basics of a Quality management are the Process that lead to "customer" outcomes. But before we do that. Answer the question - what purpose does the organization exist (could also be the govt, NGO, non-profit etc) and what customer outcomes is the organization trying to fulfil? From here arise the

1. processes that need to be put in place.
2. Next segregate processes that directly produce the products and supporting ones. Analyse how the processes interact. This step will tell you how admin, HR, finance etc supports product/service delivery.
3. Identify suppliers, Inputs, Process, Outputs and Customers for each function.
4. When you do this you have set up a solid base for the implementation of Business management system
5. ISO 9000 Standard together with the relevant ISO10000 guideline will assist you in setting up a robust quality system upon which any quality initiative will thrive.

Let me know if I can help in any way

Ramesh Rao(www.theqigroup.in)

In order to have a better Quality Management System, we have to build it over 4 fundamentals:

Top Management Support. - Any strategy can work only if Top Management support. Quality Management System performance has to be one of the priority issues in the agenda of the Top Management Reviews. Continuous Improvement of the QMS has to be one of the top goals of every organization.

Employees Involvement.- This fundamental is required to assure that the QMS will be implemented and followed as planned. This can be reach through:

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  • Training and periodic recertification: The better the employees know the QMS, the better they can support it.
  • Kaizen projects and Improvement Ideas Systems: The best way to make the employees take ownership of the QMS is to involve them directly in the continuous improvement of it.

Internal Audits. - These have to be done continuously no only on the Operations area but in all the areas of the organization. The correct goal is not to demonstrate that the QMS is performing properly, but to find all the opportunity areas that are still not implement properly or the ones that were not detected during the planning stage.

Voice of the Customer,- The ultimate goal of a QMS is the Customer Satisfaction. QMS has to be robust enough to assure this goal but also flexible to address the continuous change on Customer requirements. All kind of customer complaints and feedback are the best source to identify what critical areas of the QMS needs to be improved immediately.

This is just brief summary. We can go much deeper in each point.

Quality is not the doing the work in the right way. It is a broader word which explains-

1. Company policy & objectives.

2. Customer Requirement & Customer Satisfaction.

3. Supplier Evaluation & their monitoring.

4. Control of monitoring & measuring Devices.

5. Process cababilty and process charts.

6. Training & its feedback.

7. Internal Auditing & MRM.  

8. Proper comunication and health & safty.

All these contributes to bulit a Quality Management Sustem. This is the system in which not a person works but the team works with different objectives to acheive the company policy.

Most of the time we consider the quality once product is in Production. But if we keep focus in the development phase it will make lot of difference and will help us bring product with lesser quality issues.

In my opinion Management should make a practice of taking atleast five ideas every month from all the employees from all dept.s, from which the management can take which is required & useful. also the best idea can be given a prize, which will be motivate to get more good ideas.

From the previous or current quality data we have to make a pareto analysis chart.Then we find which is the most contribution area is affecting the quality.Now we have to use the 5 why? analysis.Now we can get the real problem & what is the solution.

What we get the solution from the earlier step that we want to discuss & implement in shopfloor.After implement we have to monitor the process daily & make the daily improvements analysis weekly chart.Based on the analysing,discussing,implementing,asking,monitoring we can build the better quality management system.

from u all i expecting more ideas.

I think for building a better Quality management system there should be a constant learning environment in the organization. As quality management is a process of reducing errors and omissions there should be a constant exchange of ideas between management and employees. Informal gathering of the employees represents the opportunity for a free exchange of ideas between management and labor. 

First of all we  should analyze the loop holes in our quality management system.  There are many reasons for bad quality of products or services, those reasons should be first listed down.  Then one by one its solutions to be provided.  Often it is difficult to manage the requdired quality due to non-efficient staff, either joined the business by recommendations or being a member of the business owners family. 

In my opinion the use of real time feed back should be encouraged in all levels of management and an employee should be rewarded for giving good feed back. So that if a process is not working they will be motivated to report it to management and once the problem is found correct decision can be taken to fix it come.

In my view we should drive for adharing to the basics in every process we are doing in order to build a better quality management systems. If we cross check how we are producing or servicing one can see the missing links.Many of us want to do improvements sitting in the conference rooms but real improvement is possible only by working at actual work stations. Hence involvement, interaction of leaders are very much essential today at manufacturing / servicing points. Hence following actions will help in building a better quality management system.

1. Auditing and bridging the gaps with respect to the our own standards.

2. Listening to the ideas and issues of the persons building the products / serving and acting on them .

3. Involve and empasize the workmen in problem solving with the proper guidence and involvement of the leaders.

4. Training, coaching and enhancing the problem solving skills of the entire team.

quality control is never in the direct control of management, unless we involve workman into the battle of producing quality products we cannot expect that product going out will be sold.Involving worker would raise their confidence and make them knowledgeable about the products being manfactured.