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Started by : Meena Deshmukh, Product/Brand Manager, Videocon Inds   04 17 2010 09:31:34 +0000
Industry : All IndustriesFunctional Area : Strategy Alignment(Strategy & Execution)
Activity:  375 views;  last activity : 10 28 2010 14:59:44 +0000

A brand is a name or symbol used to identify the source of a product. When developing a new product, branding is an important decision. The brand can add significant value when it is well recognized and has positive associations in the mind of the consumer.Brand equity is an intangible asset that depends on associations made by the consumer.

http://360plus5.com/_images/ManagingBrandEquity.jpg

Some brands acquire a bad reputation that results in negative brand equity. Negative brand equity can be measured by surveys in which consumers indicate that a discount is needed to purchase the brand over a generic product.

So, how to evaluate equity of a Brand...

 
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1 2 3 4 5
1 Financial
2 Consistancy
3 INVOLVES VARIOUS FACTORS
4 Quality
5 Measure Improved cash flow
6 Brand extensions
7 how to evaluate Brand Equity
8 Utility & consumer Base
9 IMAGE&GOODWILL
10 BRAND EQUITY REFLECTS BRAND ADVOCACY
11 market
12 consistency
13 Direct Marketing
14 post sales service

Financial

idea posted by Meena Deshmukh Product/Brand Manager, Videocon Inds

One way to measure brand equity is to determine the price premium that a brand commands over a generic product. For example, if consumers are willing to pay $100 more for a branded television over the same unbranded television, this premium provides important information about the value of the brand.

However, expenses such as promotional costs must be taken into account when using this method to measure brand equity.

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by M. Vivek, Research Engineer, University of Delhi  | 04 20 2010 14:37:25 +0000

Price premium is a good measure of brand value. 

This metric could also be measured in a slightly in a different way, e.g., in a highly competetive situation, the amount of relative discount that has to be offerred to maintain the sales volume. To experience this, please visit a Maruti-Suzuki dealership, and ask for a discount on Swift-Dzire and a SX4 ! Guess which one will get you a discount or exchange bonus ? You could find similar examples around the split  airconditioner brands.   

Another good measure,  is, if people are willing to queue up/wait to get a delivery of your product. A case to the point (from abroad) is the patient wait by enthusiasts for Apple's iPAD ! Interpreted differently, this translates into the premium commanded by your product in the grey market, though, I doubt you will be able to mention this formally (leave alone take credit for the strategic initiatives that made this possible) !

 

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by K LAXMINARAYANA RAO, Freelancer  | 04 20 2010 12:11:57 +0000

In addition to price premium reduced by promotion costs differential cost of production of branded product as against generic product. need to be considered. Also the market share of branded product as against the market share of generic product and additional costs involved in providing after sales service also need to be taken in to account while valuing brand equity. For example a premium branded BMW car which is priced almost Rs 70 lakhs a unit as against a car of other brand with similar features priced say at Rs 20-25 lakhs. The BMW sales may be only 500-1000 units as against the 20000-30000 units of other brands. The overall turnover and profit from the segment market share and the ability to provide after sales service or need of after sale service requirement all counts if a compnay wants to purchase the brand from BMW.

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Thanks Meena..Here everybody gave their great opinions. But In present scenario (cut throat competition) we evaluate "Brand Equity" mostly in financial term & the result of all ideas also moves us to evaluate of brand in financial term. Brand extension is another popular method to evaluate the same.............. 

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Consistancy

idea posted by Mohammad Bakhsh Project Leader/Managing Consultant, Freelancer
The evaluation of "Brand Equity" lies in its cosistency.The end user ultimately apreciate the brand if it is consistence in quality,availability,durability,after sales care.These and other parameters establish the brand as equity.
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by Ravindra Sharma, Managing Consultant, CHEF-India  | 04 22 2010 10:42:32 +0000

Dear Vivek,

In the example: You mention companies having established track record of decades and reflected consistency through other versions and models. They as well do open testing of, to be launched versions as also offer freedom to buyer to participate as also maintain contact and responsibility after sales. 

This by itself is consistency and not influenced by financial stature.

 

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by M. Vivek, Research Engineer, University of Delhi  | 04 21 2010 16:09:17 +0000

Dear Mr. Ravindra :- 

> " .... What you refer may at best apply to new launch of a new entrant company ..."

No, this is valid for established companies also. Consider this :- Boeing had accumulated record orders for their 787 airplane before it actually flew ! Similarly, Airbus sold 150 units of their new A380 before it made its first flight ! In both these cases, the first flight/deliveries were delayed (negative customer experience ?), but there were no large scale cancellations of the orders.    

One of the tricks in Marketing of Industrial products (also software) is to use road-maps, and provide a preview into whats coming next (i.e. "I have it in R&D, and can accelerate its delivery if you buy it"). This model is only feasible if you can convince the customer to sign-up & wait for it to be delivered.  

True, you cannot convince the potential customers unless you have a track record of successful executions (consistency ?).

An interesting viewpoint is how "startups" market or sell their business plans to the Venture capitalist to solicit the seed funding. They almost never have a demonstratable track record (or consistency).    The customer (or investor / stakeholder), in this case, is willing to take a chance despite the fact that very few startups succeed in giving back whats put-in.

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by Ravindra Sharma, Managing Consultant, CHEF-India  | 04 21 2010 06:21:08 +0000

Dear Mr Vivek,

And What factors 'PRICE PREMIUM' to beget, may I ask.

People will not be willing to que-up and wait without prior confirmatory experience of self or friends. What you refer may at best apply to new launch of a new entrant company that too for once only till customer experience overtakes.

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INVOLVES VARIOUS FACTORS

idea posted by NATTERAJA R. ARIKRISHNAN GM-Projects, Bentec Electricals & Electronics Pvt. Ltd

Thanks for the referral Ms.Meena Deshmuk.

There are several factors to evaluate the Brand Equity. Many companies in different industries are realizing the need to focus on brand building.A strong brand is often the tie-breaker when product, service, and price are near parity.In the competitive environment the key issue is to distinguish the brand from the competitors. Brand is one of the most valuable asset of any business.

The Brand Evaluation relates to, how is your brand performing that involves brand strength like quality & services, easy remembrance by the customers, repeated use, relevance, creditability, customer preference, life time value, brand added value, carrying consistent image over a period to reinforce its place in the minds of the customers, develop a special relationship with the customers, and above all the revenue generation capabilities and brand added value.

A number of organizations rely on brand recognition for building customer loyalty. This makes BRAND EVALUATION an important exercise that has to be carried out on regular basis. This is to judge the effectiveness of brand in contributing to the customer base expansion. BRAND EVALUATION is a significant component of brand management revolving around sustaining the POWER OF BRAND. People are able to distinguish a given product or service from the other similar options available in the market with the help of brand.

Brand equity is an intangible asset that depends on association made by the customers. a positive evaluation by the customers is important.   

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Evaluating the equity of a brand involves various factors. Many times you can evaluate brand equity through financial, brand extensions, consumers etc.... Brand equity isn't just about brand awareness. It's also dependent on the brand's meaning.

It’s important to monitor a brands performance. A company could apply qualitative research methods and evaluate quantitative research methods that will test brand awareness, brand image, low and high level brand associations, brand recall and brand recognition. These tests reveal motivation as to why consumers purchase and remain loyal to your brand. Evaluating brand equity is beneficial.

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by suhaschandra deshpande, Marketing Associate  | 04 19 2010 13:03:08 +0000

I fully agree with you Sir, because long drawn battle of building a brand can not & will not depend on any single factor. There can be average percentages worked out to each factor in a given type of product or service but as a result an admixture only results in Brand Value of a product. There is an immaturity to attach this phenomenon to a single dominating factor.

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I support to Mr.Arikrishnan, To improvise the product brand name into the market we need to consider Quality, operational System, Consistancy, Service in meeting the internal and external customers. It is a time consuming object to be named as brand name of a particular product, in line to that for any new product which comes out of brand product into the market for that definately brand assistance would be there and the product will be easily recognised in the market by existing and new customers. Taking Asian Paints industry as an living proff, Recently Apex Ultima which is a new product from Asian Paints brand as a result of that more customers opting for Apex for the reason that brand recongnition.

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Quality

idea posted by Kumara Swamy Project Associate, IIIT-H

When a good quality is existed then brand name will follow the quality. I can say the quality of the product is greater than any brand name. The brand name should follow the quality.

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Measure Improved cash flow

idea posted by K LAXMINARAYANA RAO Freelancer

Measuring a brand Equity (+e or –ve)

First of all one should be able to predict the income stream from a branded product.  What is the “Increase in Cash Flow” that can be achieved for a branded product, when compared with a generic product? Since increase in cash flow can be achieved through various strategies like concentrating on improved market share, and / or reduced promotional costs, and / or premium price for a product. Positive brand equity (Brand equity) is created by marketing activities such as advertising, PR and promotion, and negative brand equity (Brand liability) exists because of catastrophic events to the brand such as a wide product recall, continued negative press attention (To what extent Press attention to fire accident related to  Tatas Nano car and press release for Tatas explaining the cause and action taken by them in retaining customer confidence and race by other car makers - at least one manufacturer  to bring a model similar to Nano had negative impact on Nano bookings or cancellation of bookings or Tata image?)

Companies have spent entire turnover from a particular product to build a brand image for that product during initial years of that product. But does such expenditure can be justified if promotional expenses doesnot result in improved market share, acceptance of premium price for the product by the consumer and you are able to reduce the promotional costs in subsequent years and in the next few years you are able to improve market share if not overtake your competitors at that price. Building a brand as “lowest cost at matching quality or better or the best for that price” with a continued negative cash flow of the company will not result in brand equity.

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Brand extensions

idea posted by SANGRAM Community Manager, TooStep.Com

A successful brand can be used as a platform to launch related products. The benefits of brand extensions are the leveraging of existing brand awareness thus reducing advertising expenditures, and a lower risk from the perspective of the consumer. Furthermore, appropriate brand extensions can enhance the core brand. However, the value of brand extensions is more difficult to quantify than are direct financial measures of brand equity.

Strong brand equity provides the following benefits:

    * Facilitates a more predictable income stream.
    * Increases cash flow by increasing market share, reducing promotional costs, and allowing premium pricing.
    * Brand equity is an asset that can be sold or leased.

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how to evaluate Brand Equity

idea posted by ravi B.B.A student, annamali university

it is factor which can increase   the finanacial  value of the brand to the brand owner.brand equity is not only the brand extension.brand extension can occur when the brand equity is high,but it is noy systemtic.a brand is the effect of the brand on the difference between the price that cosumer accepts the pay when band is known compared to the value of the benifit received..........

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Utility & consumer Base

idea posted by Makrand Bhave Marketing & MICE, WIZCRAFT International

I believe these are the two key metrics for a Brand to decide its share in a competitive market.

Does that product that carries the brand communication stand upto the claims of utility? Does it benefit (utility) the consumer base across all strata?? These two indices have to decide the Equity that the BRAND shares in the competitive market. In fact shares is a wrong word... OWNS!! Equity needs to be owned and not shared!!

Very interesting ideation :)

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IMAGE&GOODWILL

idea posted by s.baalu Consultant, XYZ LTD

IMAGE & GOODWILL FOR ANY BRAND ARE CRUCIAL,WHICH DEPICT THE CONFIDENCE OF THE PUBLIC PATRONISING THE BRAND WHICH LEADS TO AN UPWARD GRAPH IN SALES & PROFITS FOR THE MANUFACTURER.ULTIMATELY IT IS THE BOTTOMLINE FOR THE BRAND OWNER WHICH COUNTS AND TO INCREASE IT ONLY ALL ACTIVITIES  ARE UNDERTAKEN.

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BRAND EQUITY REFLECTS BRAND ADVOCACY

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idea posted by Tarun Kumar Verma MBA/PGDM student, IIScs

your competitor promote his product in which manner.analyse weak point then decide.

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by Satadru Shastri, Partner, Mukherjee & Shastri  | 04 18 2010 07:08:19 +0000

Hi Tarun, what if your competitor has a well established brand and u are starting out. Competitors idate if followed u will forever be thinking behind him whereas in order to successfully establish your brand u got to be a step ahead of your competitor. 

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consistency

idea posted by virender kumar REGIONAL BUSINESS MANAGER, CELON LABS LTD
by consistency of brand we can evaluate brand equity ,if one brand sale like anthing for just 3 months we cannot calculate the equity value and consider it for new brand launch,its consistence sale will only help ur to evaluate its equity
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Direct Marketing

idea posted by S. Jayaraman Freelancer, FMCG/Foods/Beverage

Well I amnt entering into an area where the general discussion is . But Brand resistance (I wouldnt call it consciousness) is very much present in the product I deal i.e the FMCG Sector . This is simply because people are never interested in trying out a new product however they may be . Even if they try the Brand is so much overwhelming it never goes into the heart or head . I had promoted a detergent called KITE with my Dhobi friends who found the quality so good and the greatest USP of the product is washable under any sort of water and consumption of less water . Yet in one case there had been site inspection by one major customer who insisted usage of a Branded product  for no valid reason . To build a brand u need a lot of money and repetition . Tell me we shall improve quality or spend  money on advertisement .  Many home makers had been convinced about my product during free demonstration and sampling but when it comes to requisition they chose by default the Branded items.

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post sales service

idea posted by kanukurthy sudershanrao Operations Manager, Andhra Bank

Out of different brands with more or less same quality, cost, delivery channels in competition, the consumer looks for post sales service whether it is prompt, response is immediate and courteous. Post sales is available locally or not, service is attended to at the consumers door step or the consumer has to go to the outlet etc will decide the preference of the consumer and this outweighs all other factors when one brand can deliver the post sales service better than other brands

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