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BattleGround for Sales Professionals

 
Started by : Radha Sharma, Sales/BD Manager, TCS   11 20 2009 13:41:06 +0000
Industry : IT ProductsFunctional Area : Strategy Execution(Strategy & Execution)
Keywords : prospects gain attention
Activity:  16 views;  last activity : 07 06 2010 20:18:09 +0000

How would you like to start your prospecting campaign each day? should he/she block out an hour for cold calling or should he/she go out spend time worring. For many the perceived level of pain is the same. The majority of sales professionals avoid cold calling like the plague. The reason is they are convinced that it doesn’t work and they expect rejection on just about every call, and who wants that? Many articles, books and blogs are out there today tell that cold calling does not work! They’ll tell you you’re better off investing your time in networking, mining your installed base for referrals, or developing a lead generation program. On a cold call one may have approximately 10-30 seconds to grab their prospects' attention and also we  won't get a second chance. So, How can we gain prospects attention? Lets' share our views...

 
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1 Self Introduction must get attention
2 Get attention with price lead
3 Think 'customer is king'

Self Introduction must get attention

idea posted by Radha Sharma Sales/BD Manager, TCS

I believe, when we make a cold call, all of our prospects may be doing something else. All of them. The way that you introduce yourself must get their attention. Whatever we are selling, if we make it into a commodity, ("I'm a printer..." "I'm a financial advisor..." "We sell home furnishings...") more than likely your prospect has one (or some) and sees no reason to have a conversation. But instead of such an introduction, more important is to be given to our prospect to understand the value that we offer. How do you make your customers' lives better, easier, safer, more productive...? That's what will get your prospect's attention and that's what will enable you to have a good conversation.

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Get attention with price lead

idea posted by Dharmena Prajapati Sales/BD Manager, Wipro

Saving money will always be high on a prospect's wish list so if you truly are able to save our customers money, prospects will pay attention. Think, if a caller  have introduced he/she by saying that the company saves customers money (giving a specific amount or percentage makes this even stronger) on its product, this could gain more customer's attention. The problem, however, with leading with price is that there will always be someone who can give your customers a better price. Leading with price does not insure customer loyalty. It almost guarantees that you will have to keep cutting your prices or lose customers to the next caller who comes along offering a savings.

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Think 'customer is king'

idea posted by Mohit Aggarwal Sales/BD Manager, Oracle

In my view, if we treat the customers and they feel they are being cared, it may get prospects attention. for example, maybe we didn't make you wait for a week to get a service call in the event of a problem. Or perhaps they had live human beings answering their phones 24/7 rather than those automated systems that make you dial numbers to get into the right queue and then tell you the wait time will be 45 minutes.  Anyway, the potential of avoiding of annoyance and aggravation because of superior customer service could catch a prospect's attention.

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Thanks for sharing Mr.Mathew
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