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Topic : Competency based development
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HR Professionals

 
Started by : Kriti Das, HR Manager, ANZ Information Technology   02 25 2010 11:33:12 +0000
Industry : Human Resources (HR) ConsultingFunctional Area : Organizational Development(People Management)
Activity:  666 views;  last activity : 07 14 2010 15:55:26 +0000

An organization can acieve great heights if its employees are also developing themselves with the organization. Employee development should be give a high priority as they are the growing assets of a company.

Competence is the state or quality of being adequately or well qualified, having the ability to perform a specific role.Identifying core competencies of employees helps organizatios to identify golden employees & helps them to develop those who have a chance to prove themselves in the long run.

 
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1 2 3 4 5
1 Tests & Trannings
2 Celebrate small successes and promote sharing of best practices
3 Proper HR practices
4 Management competencies
5 Churning Feedbacks
6 Special monitoring team
7 We are hiring an employee evaluating his core competency is matching to the job discription / job profile
8 360 Feedback and Skill assessment
9 Talent Management for Cometency Mapping
10 KAIZEN
11 Attitude
12 assement of employees must be done by their incharge and by self.
13 Tests & Trainings
14 Set, Monitor, Review, Feedback and Training
15 BY MOTIVATING AND INVOLVING
16 Competency based appraisal
17 REVIEWING PERFORMANCE RESULTS, DEVELOPMENT NEEDS AND PROVIDING FEEDBACK
18 Tests-Training and Retraining-Test-Employee Feedbak
19 Exchange of views through FGDs
20 with feedback, Counseling and training !!!
21 Make them run in the right gear at the right speed.

Tests & Trannings

idea posted by Kriti Das HR Manager, ANZ Information Technology

Companies at regular intervals should conduct tests to find out the core strengths of their employees. This gives the company a rough idea what kind of employees it has & what can be done with them.

Based on the diverse skill sets proper trainning can be given to the employees to make them more skilled & qualified for the job.

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by sunipa sen, Consultant, Self Employed  | 03 03 2010 08:06:15 +0000

Rather than the term Test and Training the term is Learning and Development, that exists in many organization, which also encourages feedback on an employee from his internal as well as external clients. There is Reward and recognition, but at times it breeds bias and favoritism if misused. There should be Centre of Excellence and also encouragement for innovation and ingenuity that can complement an individual's professionalism.

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by Manish Grover, Account Manager , Impressico Business Solutions Pvt Ltd  | 02 26 2010 09:35:03 +0000

Yah Mr Narayan ! They can definitely be TESTS but it may be attractive when we will use the term Improvement Platform  or any other Soft Word..........overall the motive is to make the employees upgrade/improve w.r.t current skills.

The word TEST is quite boring since childhood we are using the word ......I  have a TEST tomorrow.....so on like this  .........just to come out of this word ...felt we use some attractive word......

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by K. NARAYAN, None, None  | 03 03 2010 07:01:41 +0000

Hi Manish ,

Your idea of "Improvement Platform" is certainly an improvement over "test".

I would like to point out that most employees perform to the extent that their job / boss / organization demands !

The day to day demands on the job are performance first. There may be much more to an employee than what her on-the-job performance reveals. Proper tests can bring out these hidden facets.

An employee may be termed intelligent ; a proper intelligence test can break up this intelligence into various categories such as verbal , numerical , spatial ... thus pinpointing both areas of strength and areas of weakness.

 

 

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Celebrate small successes and promote sharing of best practices

idea posted by RAMESH KANDADAI Principal Consultant, ARM Consultants

Have simple recognition events every week or every month under various headings and recognize the employee by announcing and delivering the award on the spot. Make sure that the award is something that the employee can actually use.

Simillarly encourage employees to share their best practices on the intra-net postings.

Between these two you should be able to identify the core competencies of the really good ones anyway. Your success will - as a HR person - depend on how transparent you are in the award ddecision process and how many relevant topics on which you decide to recognize the excellence.

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by kumar , BCA student, sumsoft tech  | 03 02 2010 14:34:38 +0000

thanks for ur suggestion.. while i m finished by MCA

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by Ravindra Sharma, Managing Consultant, CHEF-India  | 02 26 2010 05:54:53 +0000

Agree with MR Kandadai,

While correction and pointing gaps is best manged when discreet and indirect as only a performer can make errors...

It is initiative that must be encouraged and supported and celebrated to encourage a culture of openness and progress.

 

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by Manish Grover, Account Manager , Impressico Business Solutions Pvt Ltd  | 02 26 2010 05:43:30 +0000

Thats nice idea !

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Proper HR practices

idea posted by Nikhil Jain Senior Consultant, Hewitt Associates

The HR department should be smart enough to identify the traits & behaviours of the employees. It should be able to distinguish the employees from each other with different skill sets.

Further,It should have certain tools to examine the employees and see in what they are best at. Once this is done it becomes easy for the company to use their employees in a optimum way.

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by Dr Ali Ahmad, Independent Health Care Consultant, Hospital Management Consultant  | 02 26 2010 05:48:24 +0000

I agree with Mr Jain, HR should make strategies to involve people in their work with more effeciency and to see that the best possible result is brought out

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Management competencies

idea posted by Sangeeta Naik Manager, BASIX

While there are lot of tools available for assessing basic competancies, there should be tools available for measuring leadership competancies. For example, a leader should have a vision.  Vision is a futuristic thing; one comprehends a thing before it happens.  So there is not much evidence of its being successful during the gestation period. An employee, either is able to express it or not able to express it; it doesnt matter as far as the ability to have a vision goes.

Let us take the example of a person-in charge from NGO background. Suddenly given a target oriented task like business; he/she may falter because of risk aversion. The junior colleagues also will not be allowed to have any vision; only the safest target will be encouraged. This is a no risk situation and things would be considered okay if one manages to scrape through.

In the above scenario, there are two circumstances; to measure risk aversion and to measure the motivation level.   Both are management competancies, the lack of which may sabotage progress.

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by Sangeeta Naik, Manager, BASIX  | 03 04 2010 06:04:32 +0000

Please refer to http://downloads.hrdpressonline.com/sample_reports/mapsample.pdf  for Managerial Assessment of Proficiency.

 

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Churning Feedbacks

idea posted by Amit Kumar Design Engineer, Bharat Heavy Electricals Limited

Step 1 : Ask Employee 

A man is the best judge of himself,so goes an adage.Ask him to jot down his core competencies and scenario where he has proven it.

Step 2 :Ask his colleagues 

Ask each team member to jot down the core competencies of the employee in focus and again the scenario where they feel he has exhibited these traits.

Step 3 : Ask his immediate Boss

Filter common traits from step 1 and step 2 and ask Boss to jot down out of these traits which he thinks the employee in focus has exhibited and in what scenario.

Step 4: Measure this with score of the competency mapping tool  used by the company.

Juxtaposing results of step 3 and step 4 should provide you with very close assessment of your employees core competencies.

"Scenario" word is highlighted to show its importance in getting valid feedbacks. 

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by Ajjay upadhyaya, Marketing Manager, ISFC  | 02 25 2010 17:18:20 +0000

I agree with this point .We must ask to employee in which field or which work he like to do and he feel to be excel.So there is not require any other method to know his quality.As many employee do well in any field but when you ask do you like work , I am sure he will say I am doing well here not because any field I want to be no1 that is the reason I am doing but if you ask me about my area of interest he will say not interested in this work It is very clear that any body do any work which he does not like even do well only because of its attitude.So any body can know about any body through proper feed back from the person itself.  

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Special monitoring team

idea posted by KUMAR SAURABH JHA HR Manager

A special monitoring team should be well appointed for the same to ensure everything is done to the best of expectation.This will deliver more productivity and efficiency.

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by Sabuj Chowdhury, Zonal Manager, SBL Pvtb Ltd  | 03 03 2010 09:53:47 +0000

If you take feedback you know where the person stands ,Test etc is too basic where one can be theoritically correct but practically nay be some thing else

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We are hiring an employee evaluating his core competency is matching to the job discription / job profile

idea posted by srinivas Head HR, IMNC

The discussion should be on how to identify the core competencies of prospective employees and how to attract the the right talent to our organization to meet the business requirement.

Where as the core competencies of the employees reflect from the track record and behavioural competencies are exhibited in their work methods/ approach, that can be evaluated through feedbacks.

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by Sankar Alla, Human Resources, Blue Ocean Biz Solution India P Ltd  | 03 09 2010 11:17:29 +0000

Dear Mr.Srinivas,

 

Thanks for your views but cant we generate such core competancies in othe people who are not the part a particular task.Means An electrical engineer is there he is performing his duties well, the organisation want to promote him as Manager - Maintenance. This point of time cant we develop core competencies of Mgr - Maintenance.

 

pl let us educate.

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by srinivas , Head HR, IMNC  | 03 08 2010 17:46:54 +0000

Dear Shankar Alla,

I would like to state that you know that each and every employee is hired for a specific job, his functional area of work is the employee's core competence. The performance track record and the feedback on the behavioural competencies are to be filtered to understand as on date but that will not change the core competence of the employee. If we want to find out what are the other competencies of the employee than we need to use testing tools but these should not be labeled as core competencies.

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by Sankar Alla, Human Resources, Blue Ocean Biz Solution India P Ltd  | 03 08 2010 07:37:11 +0000

Mr.Srinivas,

i support your view, you are talking about the candidate to be hired but what about the employees??

how we will find core competencies in them?

 

being a HR person it is our duty to find the competencies of employees.

how we can find a core competency?

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360 Feedback and Skill assessment

idea posted by Mona Jain Senior Consultant, Infosys

There is no one way to assess and build competencies in employees. It is a continuous process that starts with the company first investing competency modeling.

After having a competency model, the organization must then focus on competency mapping. If there is a person at an entry level, what competencies does the company expect him/her to have as opposed to the competencies expected from a senior manager.

The L&D then should have very clear steps to develop the competencies and assessments along with a 360 feedback from all the stakeholders of the employee should help assess and build an individua's competencies.

 

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by Sujeet Vishwakarma, Managing Director, RCA Group  | 03 07 2010 04:39:25 +0000

A 360 degree feedback is the most efficient assessment of employees is the most efficient technique.

I have seen it work for Projects...

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Talent Management for Cometency Mapping

idea posted by Pankaj K Jha Associate Vice President - Human Resources

How to identify the Core Competencies of employees?

 What exactly is a core competence? At its simplest, a core competence is a unique capability that affords some type of competitive advantage either as an individual or as an organization.

Core Competencies are the key strengths of any individual and needless to say and to optimize the effectiveness of an employee, it is prudent that these competencies of individuals are identified.  Some of the top organizations adopt a meticulous approach to identifying and defining the core competencies of their employees and then single-mindedly pursue them. This helps in right mapping and ensures fully aligned employees.  Today, when the competition is very high and the margins are shrinking, to survive in this environment, companies have to be identified and play to their strengths. This also helps organization as a whole in assessing its core strengths and concentrate on these core competencies.  

Competencies are sets of skills, attitudes, and behaviors that allow employees to excel in their position. It is critical to identify employee competencies that are linked to strategic organizational objectives; then we can use those competencies and related tasks to create job descriptions that find the employees best-suited for the organization.  

Let’s understand the following terms first:

  • Competent --Having sufficient skill, knowledge, ability, or qualifications
  • Competencies- A set of knowledge, skills and abilities obtained through formal or non-formal education, work experience, or other means required performing a job.

Thus, as a part of Talent Management, competency identifying and their mapping would entail understanding of the above and ensure 100% mapping of all the competent of employees.

 

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by Sunil Joshi, Senior Manager - Human Resources, Indiamart Intermesh Ltd  | 05 13 2010 03:41:58 +0000

Competencies are set of repeat behaviors demonstrated by individuals. There are a set of competencies already defined by McClelland through a research work (refer to Competence at work by Spencer and Spencer).

The organization may define compentecies based on its needs. once identified these competencies or behaviours are to be rewarded (positive reinforcement). This can be  done by linking it to the appraisal system or any other tool. It will be great if organization can also link it to its value system.

 

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idea posted by Nitin M Aras Head/VP/GM-Tech. Support, ODTIN Food Solutions Pvt Ltd

Start small initiatives like Kaizen, Quality Circle, Quality Improvement Projects and promote them to participate ....  

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Attitude

idea posted by Sangeeta Naik Manager, BASIX

Imagine a bright student without any specialization, got recruited and put under 6 months probation. A few responsibilities were given, and he/she comes out with flying colors. Then the responsibilities are given to him/her for some time before another emergency creeps in, and somehow he/she is the most trustworthy person for the job. And again one comes across with the same outstanding performance.

Now, what are the core competencies? I think, it is the attitude of the person for the task at hand. Because of confidence and positive frame of mind, such people can be easily trained and delegated with any responsbilities. They learn from every failure, and earn high respect for themselves.

Personally I have tested this fact few times and succeeded.

 

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by Sankar Alla, Human Resources, Blue Ocean Biz Solution India P Ltd  | 03 08 2010 07:24:32 +0000

i strongly support with sangeeta naik on her openion........its 100% true

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assement of employees must be done by their incharge and by self.

idea posted by rakeshbhatnagar GM Projects., wig brothers india pvt.ltd.

ATLEASET QUARTERLY ACESSMENT OF EMPLOYEES MUST BE DONE BY THEIR BOSS AND BY EMPLOYEE HIMSELF. THOSE MUST BE OPENLY DISCUSSED BETWEEN BOTH AND THE NEGATIVES MUST BE CLEARED TO EMPLOYEE WHICH CAN BE IMPROVED BY EMPLOYEE IN NEXT QUARTER.

THIS MAY HELP EMPLOYER GET BETTER RESULTS IN IMPROVING THE EMPLOYERS EFFICIENCY / COMPETENCY. 

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Tests & Trainings

idea posted by R. Gene Farley Offshore Oil & Gas Production Specialist, Danos & Curole
A team of "Competency Assessors", trained to the Expert level of the tasks and jobs being evaluated, can be utilized to identify an employee's strengths and weaknesses in a non-biased way to reward accomplishment and advise training in areas that need improvement.
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by Sankar Alla, Human Resources, Blue Ocean Biz Solution India P Ltd  | 03 03 2010 07:00:07 +0000

hey gene,

 

when this competancy assessors are employed in an organisation , dont u feel that employees would act smart infrnt of assessors?? my idea is to appoint these assessors but do not reveal that they are appointed for performance assessing. Let them join the employees and find out the competencies in them.so that we can get rid off employees who are smart in acting.

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Set, Monitor, Review, Feedback and Training

idea posted by Surya Josyula Asst. Manager - Operations, Genesys International

An Organization has to set the core competencies list based on the required competencies for each process by taking the views from the owner of the process. This can be placed in the portal or in Intranet which can be accessed by all the employees and can rate themselves in each competency. This should be explained by HR to all the Associates, Mangers and Leaders. The Mangers and leaders who are leading the team should have access to view and edit the competencies list of his/her team. They will monitor the performance of their team members with a target set by the organization, lets say quarterly. By this the bosses will get to know what rating can be given for each competency to their team members. They will review the ratings and provide feedback in which competency their perfroance is low. We can also go ahead and suggest some Learning or Training programs in order to increase the competency levels of the employees where they are lacking.

I hope by this we can maintain a track of competency levels of all the employess and also check the perfromance level of their competencies every quarter. We can also look and change various learning or training methods every quarter, if the compenctecy levels of the employees does not increase

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BY MOTIVATING AND INVOLVING

idea posted by surinder gupta working as GM, pee vee textiles limited

CORE COMPETENCY CAN BE JUGED BY INVOLVING EMPLOYEE IN THE MAIN TASK AND AFTER FULLY SUPPORTING HIM ,OUTCOME CAN BE JUGED IN THE GIVEN TIME.

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Competency based appraisal

idea posted by Vishnu Deshmukh HR Executive, Kothari Computers

To identify the core competencies of employees, i think competency based appraisal systems will be most effective.

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REVIEWING PERFORMANCE RESULTS, DEVELOPMENT NEEDS AND PROVIDING FEEDBACK

idea posted by NAGARAJAN B Freelancer, Freelancer

Core competencies of an employee can be accessed easily through reviewing his/her achievements against Balance Score Cards as well as contribution towards team building.  The employee should be made or to undergo a self-assessment and review by his sub-ordinate, peers and superiors. Lots of organization uses this method to understand the core competencies of employees.

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Tests-Training and Retraining-Test-Employee Feedbak

idea posted by K LAXMINARAYANA RAO Freelancer

Skillset list in employee CV only lists types of jobs he is capable of executing. Such listing in his CV doesnot convey if by using those skill sets can he do a job better than others having similar skillsets.

Your Core compitancy is those skill sets and by using them you can exeute a job comparatively better and faster than rest of the people in your organization/department/projet/team. Here again you may not love to do certain things or not comfortable woorking with certain type of people or leader or manger and as result you will not be omfortable working in such environment and may not give out your maximum using your skill sets.

It is thus neessary to find out what skills employee has acquired through training and retraining? what skillsets he has acquired through experience? Customer feedback on employees work and performane can evauate what is the skill level of the employee. Get emloyee feedbak to find out if he liked doing suh jobs and if he is comfortable in using the skills and doing the jobs. Find out through the employee feedback if he has enjoyed using the skills and will he work in another project opportunity requiring similar skill sets. If not find out the reason thereof. Many a time employee may not be interested in the project simply beause of the geographical regions where he is required to be present to execute the job. Core compitancy of an organization / team/department will be those skill sets of its employees/group/team put together when all the team members/employees are willing to be in the team and at the propsed location and enjoy the work.

Thus to identify the core compitancy of a person you need to know what skillsets he possess through training and experience, his preferances for geographical locations, his preferances with respect to working with team members, his preferances for team leader/manager.

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Exchange of views through FGDs

idea posted by Hasanul Islam Consulting Support as Social Development Expert, M/S Hasanul Islam

The core competency of a personnel primarily can be assessed through his/her qualifications. Than frequent focused group discussions FGDs can be organized and that can be the effective method to assess the core competency of a staff.

Organizing FGDs is a continuous process. It is supposed to be that all the freshers while join in any services not to be expected that all of them would be equally competent. But the management has something to do for making their personnel competent. Here organizing FGDs is one of the dependable tools to have views of others. Through interactions visions would be transparent, strength, weakness, opportunity and threats can be discussed and resolved through the continuous process. 

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by Sankar Alla, Human Resources, Blue Ocean Biz Solution India P Ltd  | 03 03 2010 06:54:06 +0000

i dont agree with ur view of Qualification why because some one who is having qualification but may not have competancies to perform the job effectively and who can talk nicely in the group may not work as effectively as a the other.

 

Am i right ?

 

pl through some light on this.

 

 

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with feedback, Counseling and training !!!

idea posted by Akhilesh Kumar HR Officer, Hayat Communications

Competency is the vital behavioral skills, knowledge and personal attributes that are translations of organizational capabilities and are deemed essential for success. They distinguish exemplary performers from adequate performers.

to know these component of an employee we must get feedback from 360 degree then counsel them and based on that give training to them...

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Make them run in the right gear at the right speed.

idea posted by P. Abraham Paul MD FCOMNET

Employee is like a car which need to be driven in the right gear at the right speed to extract optimum performance.

The best way to identify the core competencies is to allow the employees to experess thier views on various processes happening and planned in the company. Then have periodic One - to - One with line manager,  the  HR manager and have group dscussions where the suggestions and issues could be freely discussed, action points formulated and implemented so that the competent ones are identified, exposed and rewarded.  

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by BHARAT BHUSHAN SINGH, Head/VP/GM-HR, JMJ GROUP OF COMPANIES  | 03 09 2010 10:40:21 +0000

I do agree with Mr Abraham view to some extent. However the procedure narrated to identify core competence has got spilled over to finding competent employees.

As Mr Pankaj K Jha explains clearly the  meaning of core competence of an individual. This needs to be identified  for getting  max efficiency of employee as well as orgn. A smart intelligent person with right attitude may handle any task but his/her performance in core competence field will be max/unmatchable by others . For example ,one may be too good at liaison work but a failure in policy formulation/office paper work.   

Therefore identifying core competence of  employees by Dept/HR  manager is essential to assign right task to right competence person. 

Regards,

Bharat Bhushan Singh

 

 

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