How to implement e-civil sevices in India?

India already has the world’s fourth largest population of Internet users. It deserves e-civil service in its own right. In order to implement effective e-civil services, policy makers should have a policy dictating the direction of the country in terms of e-civil services. This can be achieved if the policy initiatives include educating the public in internet skills; at the same time, implementing a nationwide broadband network that will allow the delivery of multimedia applications and services.

I think, to implement e-civil service in India, we must start from the scratch by having a change in management mechnaism and providing training to our civil servents in information and communication technologies. Civil service reform must be approached as part of an introduction of Government 2.0. Civil Servents must be changed to take into account the changing environment

e-civil Services - What I understand by this is that the services otherwise provided by the civil servants across the spectrum of government - local, state & central to be made in an e-way, i.e. in the digitised form.

The first pre-requisite for this is to have the basic data (what we call as master data) of all entities involved digitised. since initaiting such a hige task on a one time basis is a mammoth task, digitising the basic data should be initaited as a special service for the citizen on a decetralised mode, a service of enrolling the citizen to the digital service repository.

Post which the services which can ensure the update of this basic data can be initiated and additional socio-economic data captured in the process.

Next the indirect or other socio-economic services can be provided.

Given the fact the government services are document based, the information content of each service is very high and hence the possibility of converting the service to e-service is also very high. The challenge lies in the management and maintenance of the Digital component, since the capacity within the government is very poor. Which almost necessiatates the PPP mode for such services, to ensure sustainability.

My few pennies.

Every civil employee should have a desktop with multi-tiered security system which will use smart card/password and biometric device to access. The physical movement of files to replaced with e files. The transactions that take place in any government should be tracked by ERP like system.The boss will know all the status of pending files. The individual civilian whose file is under processing should be able track it every day. With UID going to be ready we do lot a lot better

E-services should be given in a new format. not lengthy red tape burecracy should help e-service. it should be given instantly. technology should be used like e-mails, fax and they should be used with legal & authentical logos or whatever the govt proposes. the system should be foul proof and not delayed in conveying messages. in today's world day's & hours have very grave effect on a decision. So,it should be fast, and should reach to the grassroot. the policies should not be left to burecracy & politcal leaders & parties to be politicised.

A large population in India is still Computer Illiterate. We should keep this fact in our mind before implementing e-civil services or e-governance. In my view, it should implemented in steps. First of all, Unique Indentification Card, which the Govt is supposed to launch by 2010 or 2011, be launched properly and in a systematic way. Cleverly linking the use this card may produce comuter litracy in public. Only after taking confidence of common man in India, we may be able to implement e-civil services.

India is country of multi-language & munti ethnic/tribes people.Our constitution stipulates laws & procedures.But we need human legislature body to implement/enforce them.There is always need to give specifically treatment that is case-dependent on conscious basis of people involved/affected.One can not mechanically implement crucial e-civil services.We can reference have document & apprising & audit records of implantation in line with courts.