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last activity : 07 06 2010 20:18:09 +0000
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Proper evaluation
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Periodical review meetings:
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Right request
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I do agree with vijay on the right request, but more important is a proper evaluation, like when the bidders respond to the request for proposal, it is time for the procurement team to start evaluating the responses and putting the bidders through their paces. It was essential that the procurement process thoroughly tested the bidders ability to deliver, and proved to our complete satisfaction that they could work together with them as a team. So this is very important in maintaining the proper relationship.
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by
Sesharaj , VP - Business Development & Innovation, ePeople HR Services Pvt Ltd
| 02 28 2009 06:10:30 +0000
I am with both of them ..
My perspective is that as a service provider it is imperative that one has to explain the customer the need of this and spent quality time with the key stake holders of the customer orgnization.
The successes will be achieved if you identify the 'unarticulated' thoughts to articulation and ensure these are claerly spelt out in every of the interaction ... Sets the expectation right from go !!
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For a successful outsourcing relationship, it is better to have frequent formal review meetings. These meetings can discuss what both teams are working towards and a high level view of the future goals and objectives. Product reviews and deliverables can be discussed at such meetings. |
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According to me, in outsourcing IT directors have much to offer during the tendering process, because it is at this stage that the requirements are documented and the request for proposal is built. So as a guideline, the request for proposal should cover scope, schedule, technical requirements and, in some cases, contract terms and conditions. And all this is very important to maintain proper outsourcing relationship.
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