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Topic : Customer strategies in insurance
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Started by : Jithesh Ramesh, Actuary Manager, Tata Aig Insurance Solutions   07 21 2009 10:24:20 +0000
Industry : InsuranceFunctional Area : Business Models(Strategy & Execution)
Activity:  88 views;  last activity : 07 06 2010 20:18:09 +0000

One might have gone through the recent TOI article on the same lines where the Vice president of India was Quoted saying "Make Insurance relevant for the masses" which has been according to me neglected till now, even Insurance people would also agree that they have covered only the upper layer of the population and not the one who are in the below region where the masses belong...so My question is simple and specific, How to make Insurance more relevant for masses??

 
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1 2 3 4
1 Educate them on Insurance
2 Appointing their own people to act as agents
3 Having Products that satisfies needs wants and demands
4 Government Support

Educate them on Insurance

idea posted by Jithesh Ramesh Actuary Manager, Tata Aig Insurance Solutions

I think to cover the masses first thing that needs to be prioritized is to educate them on Insurance and what are the benefits that one gets with Insurance, just because the masses belong to middle class and are from rural part and are into Agriculture as their mode of Income, it doesn't necessarily mean that they are not eligible for insurance...if we are able to educate them in this regard then both Insurance and the masses will be benefitted.

Do give-in your views.....

Regards,
Jithesh

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by Ramachandran Mahadevan, Freelancer, Freelancer  | 12 27 2009 06:53:25 +0000

Continuous education-awareness, learning

for literates and illeterates--

is a necessity

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by manju gusain, Underwriter, LIC of INdia  | 07 26 2009 10:24:19 +0000

I TOO BELIVE THAT EDUCATION ABOUT INSURANCE WILL BE OF GREAT BOOST TO REACH INSURACE TO MASSES.

SEEINIG THE GEOGRPHICAL SPANS IT IS OF TOP MOST PRIORITY TO EDUCATE THE MASSES  WHO STILL LIVE IN RURAL AREA. EDUCATIING THEM ABOUT THE  NEED AND BENEFITS OF INSURANCE WILL HELP THEM TO DECIDE AND GO FOR THE INSURANCE COVER ACCORDINGLY.

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Appointing their own people to act as agents

idea posted by Sharath Kotian Development Officer, Life Insurance Corporation Of India

Deeper penetration into their territories, understanding their requirements, are some of the vital points to be remembered while entering into the rural sector for Insurance.  While, in my opinion, even the urban people need better education regarding Insurance, the rural people require it most.

Next is to recruit, train and motivate their own people to sell Insurance.  The services of the Sarpanch or the Mukhia of villages should be approached who in turn can help us in selecting the right person for this job.  Special incentives and packages should be given to such people who are recruited for the job.

LIC policies like New Jan Raksha, Jeevan Madhur, etc. are the best products today which are the favorites with the rural population and only such policies can help the rural poor of India today.  Policies which do not lapse even when the policyholder stops his premium payments, goes a long way in encouraging rural people to take up Insurance.

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Yes and this is highly relevant in the case of customers  who are ignorant of the importance of insurance. Selling through panchayats, local government bodies etc can also be considered.

Also people should be made aware of the importance of insurance like Jithesh sir said. Proper Insurance is a necessity for single income families

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by Niranjan Meena, Actuary Manager, LIC  | 07 22 2009 10:01:34 +0000

Really some good points you've made Mr. Kotian and to reach the real masses we need products whcih are really feasible from all the insurance companies and we need a new and different approach towards the masses, we can't have the same approach to all.....so in this regard your points are really good ones.

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Having Products that satisfies needs wants and demands

idea posted by DEVRANJAN DASH Zonal Marketing Manager, ICICI Bank

Why do people buy anything??

Because ther is a need for it which might be latent one as well.

Why do people want to buy a thing??

Beacuse they want to satisfy not only the physiological need factor but also want to satisfy the psycological factor hence comes preference for certain brands etc...

We need to question ourselves have we identified the exact need of each and every customer segment to which the teeming millions can be categorised into.

Then answer is "No", so we market the same product in Urban as well as Rural areas, to people who are well off to people who are not so well off and other segments in term age bracket, lifestyle needs, Cultural beliefs and faiths...

So instead of trying to sell insurance to probable customers if have products that rightly captures and satisfies the need of the customer further enabled by a hassle customer service that meets the wants of the customer we can change the age old belief " Insurance is sold not bought".

The question is that we have not done the homework in understanding the needs of the market hence the market finds our products irrelevant .

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I agree with you totally Sir.  Our homework is extremely poor.

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Government Support

idea posted by Danaseker Insurance Advisor/Analyst, ICICI Prudential Life Insurance

After Andhra Pradesh, Tamil Nadu Government has entered into an agreement with Star Insurance to give Insurance for the poor people. Like this all the State follow this it will reach the poor population of India which constitutes the major percentage of the Mass. When Governent support insurnace naturaly the other categories of the Mass will think over taking of Insurance.

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