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Topic : Handling Customer Complaints
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Started by : Sudhansu Jena, Logistics Manager, Target   01 11 2010 06:32:39 +0000
Industry : Consumer DurablesFunctional Area : Consumer Sales(Sales & Marketing)
Activity:  77 views;  last activity : 07 06 2010 20:18:09 +0000

The rise of consumer control fueled by the ever-growing popularity of social media, and the decline of brand loyalty owing to a competitive marketplace awash with consumer choices, companies are under more pressure than ever to improve customer satisfaction and retention. At least part of the solution lies in the power of capturing, integrating, enhancing, analyzing and acting upon customer feedback. These days, companies have realized as a result of putting the right technologies, organizational resources, business processes, and performance metrics in place to achieve success with respect to their customer feedback initiatives.

Thus I want to ask you people, how ROI on customer feedback can be promoted?

 
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1 2 3 4
1 Outsourcing PPC Management to experts unless we have one in-house.
2 Implement Conversion tracking on all your campaigns.
3 Do multi-variant landing page testing
4 CRM Tool

Outsourcing PPC Management to experts unless we have one in-house.

idea posted by Sheetal Jadhav Sales/BD Manager, Future Group

Having a PPC expert manage our campaign will save lot of money and can make the difference between success and failure of our search marketing efforts. If we don't have an expert managing your PPC campaigns, we should consider to outsource our PPC management to a reputable company such as The Hits Doctor. The money paid to an expert PPC consultant or company will pay for itself through the increased leads and sales generated. This will free our resources internally and allow us to focus on closing sales and building your business.

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by Makrand Bhave, AGM - Corporate Business, E18, part of Network 18 Group  | 01 11 2010 10:16:23 +0000

I agree with Both Sheetal and Ujval :)

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by ujjval jain, Retail, Retail  | 01 11 2010 09:22:36 +0000

I suppose its the right approach as we have mainly two advantages:

1. An expert & professional analysis.

2. Saving much precious time & other resources against which we can have many other more creative activities.

Thanks for the referral Sheetal.

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Implement Conversion tracking on all your campaigns.

idea posted by Sudhansu Jena Logistics Manager, Target

He who is not tracking conversions, he is wasting his marketing money. Simply by placing the scripts on confirmation pages, we can track conversions. Or else, we are wasting money.

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Do multi-variant landing page testing

idea posted by Dharmena Prajapati Sales/BD Manager, Wipro

One of the best ways to increase conversion rates is by doing landing page testing. We can find lots of tool in the internet which allows us to test multiple versions of copy, headline, images, forms and other page elements at the same time. This speeds the results of landing page tests and provides us with the best combination of elements that leads to the highest conversion rates.

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CRM Tool

idea posted by suhaschandra deshpande Marketing Associate

Sheetal, I feel, nowadays, a consumer feels that he is not given due attention to his loyalty for purchasing or using a particular brand over the years. The CRM tool addresses this very brand loyalty management technique & keeps his/her interest in the brand alive. Other than discount offers/ new product offers what India coprorates do for a consumer? Nothing. Perhaps what is applicable to married partners, same applies to consumers also. No personlized greetings, no rewards, no extra transactional attention is given & that backfires on the brands in the long run. An era has gone in the past when only needs were fulfilled by the manufacturers through distributor channels & money was earned. The CRM ( Customer Relationship Management ) addressess this very concern of keeping alive the interest of consumer in your product/ brand/company alive. Feedbacks & opinions are welcomed on sdeshpande@varit.com. Regards

 

Suhaschandra

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