How to provide better customer services??

Take the time to identify customer needs by asking questions and concentrating on what the customer is really saying. Listen to their words, tone of voice, body language, and most importantly, how they feel. Beware of making assumptions - thinking you intuitively know what the customer wants.

You are right Meena...you need to be good listener to serve your customers better.

You are in business to service customer needs, and you can only do that if you know what it is your customers want. When you truly listen to your customers, they let you know what they want and how you can provide good service. Never forget that the customer pays our salary and makes your job possible.

Thank You meena,

Indian customers seldom provide feedback, we have not learnt to appreciate or thank others,  taken for granted environment exist, somehow making money,  to do so “yes sir”, “yes sir”, “no sir”, “no sir”, “thankyou thankyou exist”.

Educate your customers what to expect through marketing hype, Taking care of grievance, isn’t easy do it. Need to have a proper PR.

I can certainly say this because in my previous job work I applied this concept  to increase the sales of one our products. To provide better cusotmer service firstly its very important to figure out the needs & wants of customer. And specially there are certain kinds of customers who demand the product or service as they want , neglecting the marketers say .. so particulary for this category Reverse Marketing helps in improving customer service.

Thanks,Meena for referral and touching a very sensitive subject.i strongly feel that feed back from the consumer is vital in improving services and also the product. i have nowhere seen sincere effort ever made by stake holders what is going in the mind of the actual user.i therefore thing that creating a ticket at the bottom of the bill will encourage the consumer to suggest ways and means a to improve the services.

Just be sincere and true to your heart. Love your customer and his/her needs. Never try the over-cooked techniques of business such as unnecessary obedience, 'customer is king' attitude etc., Be punctual. Deliver what is promised and go extra mile.

How?. - Just do the role play of the customer yourself.

Provide a flexible & easily accessible infrastructures to make use of the customer compliant registration. It should not take much of customer time & drive him to run around from post to pillars. Registration process may be in person or on-line. But, the method needs to be effective & responsive to customers.

Tele-customer care needs to offer very accurate information if accessed by the customer. Means to say that to be handled, all the time, by trained personnel.

Once We Keep Ourselves Into The Shoes Of The Customer And Think What Would We Expect Out Of Service Of The Supplier, We'll Definitely Come To Know The Service Requirement.....