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IT Sales and Business Development

 
Started by : Kushal Das, Sales/BD Manager, SAP   12 13 2008 06:31:05 +0000
Industry : IT ProductsFunctional Area : Business Models(Strategy & Execution)
Activity:  92 views;  last activity : 07 06 2010 20:18:09 +0000

Whether you are a big business tycoon or a small-time retailer, you  will come across customers who are not all your buyers. Some customers would be in the list of esteemed buyers and hard core loyalists, while some might be constant switchers to other brands and there is yet another category of customers who always gave you a cold shoulder whenever you tried to get some business from them. And the reality is if you want to be the leader in the market, you need to convert these sort of customers into fresh buyers of your products.  So how will you convert prospect customers to Potential buyers??

 
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1 2 3 4 5
1 You Have Already Sold Your Services / Product
2 Heavy promotions
3 Establish Trust
4 BE IN REGULAR TOUCH WITH THE CUSTOMER
5 Identify the needs
6 Information

You Have Already Sold Your Services / Product

idea posted by B.Mehernath Marketing & Technical Head, Bondit Construction Chemicals Pvt. Ltd.

Make sure you develop good relationship and personal rapo, keep small things in mind their likes dislikes and meet them accordingly, never discuss only business get involved in other discussions, but make a point that you mention about your product services and benifits go ahead in saying that you'll give extra discount or free accessories, you know well nothing is given for free.

see to it that you meet him regularly day time or evenings as per his convenience, hope you are getting me, it's a part of sales / marketing gimmick, people may deny but it's a trend. In short entertain him and see how he entertains you. NOT POTENTIAL,   YOU HAVE ALREADY SOLD YOUR PRODUCT / SERVICES. NOW LOOK FOR REFERRALS..... 

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I agree with Meher. It is very important to be in touch with our customers and pay attention to them in regular intervals. this would enhance our reputation and we would be their first point of contact whenever they need anything. Also, they can provide us with potential referrals.

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Heavy promotions

idea posted by Pranav Sinha Sales/BD Manager, Oracle
If you make some small investments on promotional campaigns, this will fetch you great returns. Advertise about your products using electronic, print or online mediums.
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by Akbarali , Store Manager, ABRL(MORE)  | 05 04 2009 09:37:56 +0000

I DO AGREE WITH YOU BUT ONLY PROMOTIONS WONT HELP THE GROUND LEVLE STAFF MUST BE PREPARED TO IMPLEMENT & PROVIDE SERVICE TO CUSTOMER ABOUT THE PROMOS.

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Establish Trust

idea posted by Ajay Wadhwa CTO/CIO, PCCPL

Especially in cases where the product is intangible (software) and the investments and risks are very high. If the prospects cannot trust you or depend on you, he is unlikely to ever buy business critical software from you and risk his business continuity.
Continually demonstrate how your product services his concern areas, and how you (your organization) will partner with him in his business growth.
Take a long term view to establish trust and acceptance by providing continual contact, information, service. Seek to win a share of his mind, winning a share of his wallet will easily follow.

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BE IN REGULAR TOUCH WITH THE CUSTOMER

idea posted by Samir Gharote Directore, Adicom
APART FROM WHATEVER YOU DO TO SALE, IT IS MORE IMPORTANT TO REMAIN IN CONSTANT TOUCH WITH THESE KIND OF CUSTOMER....THIS WILL HEPL TO NAB THE OPPORTUNITY AT VERY PRIMARY STAGE OR GIVES YOU CHANCE TO CREAT OPPORTUNITY.
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Identify the needs

idea posted by Kushal Das Sales/BD Manager, SAP
According to me Identifying the needs of the customer is important boss, like if the needs of the customers are being fulfilled through your products, there should no reason why your product will not be loved and purchased by him. If a product lacks some features, bring modifications in it and then try convincing the customer. Always insist on your strengths and try to subside the weaknesses which the customer feels about your product. For example, if the customer feels low about the product’s high price, you should then focus on the qualities of a product.
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by Sudeep Tarafdar, Senior Consultant, IBM  | 12 13 2008 06:53:42 +0000

i agree with kaushal here identifying the needs and the pulse of a customer is very much important..this will lead to the customer relating to what ever you are speaking about your product,,

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Information

idea posted by Sudeep Tarafdar Senior Consultant, IBM
i agree with the other ideas that they have mentioned but you need to keep informed about new events that is happening in your business, You can also think of sending newsletters with regard to the new product launches and so that your customers are updated and informed. You can also think of holding product seminars where you can request your prospective customers to attend this event where you also invite them for a lunch. This will make them feel much more happy and satisfied...
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