| Topic : Starting a business ? |
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Activity:
12 views;
last activity : 07 28 2010 12:29:19 +0000
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contemplating to start a contact center
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Communicating its value
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every service industry, product based companies have outsourced their customer service/support, if some one want to start such business of contact center what challenges will they face and how to overcome it. also share revenue model for contact center.
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This is perhaps the hardest challenge of all. And two main reasons a) the importance of customer satisfaction to the bottom line and b) the role of the contact center in making it happen.
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