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| Topic : The Changing Face of Consumer Expectations |
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Posted in Community :
Pleasing the Indian Consumer
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Activity:
16 views;
last activity : 07 06 2010 20:18:09 +0000
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Breaching the price barrier
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Transparency
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Less tolerant , in customer service
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No longer can marketers relax with the pricing that they fix for their products during its launch. One has to review constantly and keep altering the same to ensure brand loyalty. Also factors like volatility in international markets and currencies, emergence of newer and cheaper manufacturing zones and more choices have all contributed to breaching of the price barrier. More and more consumers today seem to be looking at the price factor as an element foremost before arriving at a buying decision. |
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Consumers expect transparency on the brand of their choice. They tend to trust the brand only on thorough research and understanding
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What is changing however is that consumers as a whole are becoming less
tolerant when it comes to customer service. This decline is not as a
result of an abrupt decrease in service deliverables, but rather an
increase in the knowledge of available technology and the expectation
that the contact center should be able to meet each and every request
with the click of a mouse.
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