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Posted in Community :

Pleasing the Indian Consumer

 
Started by : Venugopal K, PR & Media Relations Manager, Ogilvy & Mather   10 16 2008 08:55:25 +0000
Industry : Advertising/PR/MR/EventsFunctional Area : Communication(Sales & Marketing)
Activity:  16 views;  last activity : 07 06 2010 20:18:09 +0000

Lets discuss what are the new trends

 
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1 2 3
1 Breaching the price barrier
2 Transparency
3 Less tolerant , in customer service

Breaching the price barrier

idea posted by Jaygopal Raghavan Marketing Manager, Landmark Group

No longer can marketers relax with the pricing that they fix for their products during its launch. One has to review constantly and keep altering the same to ensure brand loyalty.

Also factors like volatility in international markets and currencies, emergence of newer and cheaper manufacturing zones and more choices have all contributed to breaching of the price barrier. More and more consumers today seem to be looking at the price factor as an element foremost before arriving at a buying decision.

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Transparency

idea posted by Venugopal K PR & Media Relations Manager, Ogilvy & Mather
Consumers expect transparency on the brand of their choice. They tend to trust the brand only on thorough research and understanding
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Less tolerant , in customer service

idea posted by Arnab Sen Media Planning, Mudra Communications
What is changing however is that consumers as a whole are becoming less tolerant when it comes to customer service. This decline is not as a result of an abrupt decrease in service deliverables, but rather an increase in the knowledge of available technology and the expectation that the contact center should be able to meet each and every request with the click of a mouse.
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