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Started by : Rashmi Chawla, Cust. Service Manager, Leading Bank   07 22 2010 10:18:05 +0000
Industry : BankingFunctional Area : Change Management(People Management)
Activity:  65 views;  last activity : 02 05 2014 07:54:40 +0000

A healthy banking system is essential for any economy striving to achieve good growth and yet remain stable in an increasingly global business environment. The Indian banking system, with one of the largest banking networks in the world, has witnessed a series of reforms over the past few years.

So, what are the challenges faced by the publc sector banks in India??

 
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1 2 3 4 5
1 Man-power Planning
2 Customer Relation
3 Talent Management
4 Non Performing Assets
5 LAW & ORDER MUST BE ALLOWED TO FUNTION BY POLITICIANS
6 Employee Training
7 YOUNG Vs OLD
8 Employee training and motivation
9 Deal with genuine coustomers only
10 Finance
11 HANDLING MILITANT UNIONS
12 india is a country with huge population hence the potential market is high by keeping this in mind

Man-power Planning

idea posted by Rashmi Chawla Cust. Service Manager, Leading Bank

The banks have to suitably realign their existing human resources from surplus to deficit pockets and readjust staffing pattern in a computerised environment. Surplus staff from very large branches which are now computerised, need to be relocated or assigned newer jobs such as marketing etc. Mobility of staff has to be negotiated with employees' organizations as a measure to improve organizational efficiency and improve productivity.

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by R.C. Dadhwal, Sr Manager UCO Bank  | 07 28 2010 15:37:48 +0000

Manpower Management is really a serious threat for PS Banks. New appointees are joining and resigning. Every PS bank is facing shortage of clerical staff. Over-burdened under-staffed Branch cannot give better customer service. Realignment can be done for existing staff only but it involves long distance transfers. That leads to frustration and decreasing effect on productivity and customer service.

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by puneet , Manager Admin  | 07 25 2010 13:58:35 +0000

right rashmi

 

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by Kundan Jyoti, Chief Manager , SCB Dakbunglow Road, Patna  | 07 23 2010 04:15:38 +0000

Yes in todays fast changing world its the largest challenge for public sector banks to train, retrain and motivate their highly demotivated man powr.

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Customer Relation

idea posted by Ashish Patel Business Analyst, Genpact

Public sector banks have to teach their employees the correct way to behave with the customers. Most of the bank people treat customers as worthless. If the service and customer relation in public sector banks improves, then I see no reason why anyone would like to go to private banks...

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Talent Management

idea posted by Ekta Dutta Hedge Fund Analyst/Trader, ING Vysya Bank

Banks have an excellent pool of competent personnel in all the cadres. Such personnel need to be identified, nurtured and motivated through a systematic organizational plan to enable them to accept challenging roles early in the career. Suitable changes in the promotion policies should take care of aspirations of such extra ordinary and talented manpower.

Banks will also have to pay increasing attention to education and training including sponsorship of identified persons to MBA programmes, Phd programmes and other long duration programmes in technology and financial management to develop a wider managerial pool of competent people who can be developed fast to play the role of modern banker in ever difficult and turbulent times.

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by ATMA RAM CHAVALI, MANAGER IT, SBH  | 01 30 2011 17:21:41 +0000

yes, i fully agree with Ekta Dutta. Apart from this Banks should also think of paying salaries based on performances and it should be left to individual banks rather settlements at industry level to retain the talented lot

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Non Performing Assets

idea posted by Arun Kumar K Security/ Equity Research Analyst, Thomson Reuters

NPA is one of  the major challenges of public sector banks in India. NPA is short form of “Non Performing Asset”. The dreaded NPA rule says simply this: when interest or other due to a bank remains unpaid for more than 90 days, the entire bank loan automatically turns into a non performing asset. The recovery of loan has always been problem for banks and financial institution. The magnitude of NPAs in banks and financial institutions is over Rs.1,50,000 crores. Main reason for NPAs is because of giving loans to people without proper check of their credit histories. In order to avoid NPAs banks should provide loans to credithworhty persons & industries after seeing their creditworthiness.

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by R.C. Dadhwal, Sr Manager UCO Bank  | 07 28 2010 15:28:13 +0000

SARFAESI Act has given stronger teeth to Banks. NPA recovery has become easier in case of loans fully secured by collateral securities. But Big business-house NPAs are sheltered directly or indirectly by Government. Courts also take years together to decide a case.  High mounting NPAs are direct attack on the Profitability and Capital.

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LAW & ORDER MUST BE ALLOWED TO FUNTION BY POLITICIANS

idea posted by Krishna Murty CONSULTANT ON BUILDINGS, IRRGATION PROJECTS, CIVIL ENGINEER
If the law makers (politicians) allow the law & order ( police) to function, there will be no corruption, as is evident in USA, and other foriegn countries.
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Employee Training

idea posted by Jyoti CHETANI Freelancer, Equity Research/Analytics

In public sectors banks I dont find the major employees conception clear in regarding to the operations and function systems of bank.

 

I feels its the main area required which served to ultimately consumers for mainatining its uniform stability.

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YOUNG Vs OLD

idea posted by Peeyush Chauhan BANKER, GOVT BANK
Today pvt banks seem to be the biggest threat for PS banks. PS banks lacking on CRM(cust relation mgt) techniques. The "MAY I HELP YOU" syndrome hardly seen around. Average employee age almost double of what most of the young pvt banks do have. The "chalta hai" attitude. The complacence creeping due to lack of adequate competitive edge. Battling old practices not commensurable with today's customer having variety of choices to make. Just few to name. Principally, a battle between OLD PS Banks Vs YOUNG PVT BANKS. happy banking..
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Employee training and motivation

idea posted by Anil Kishore chief manager, Bank of India

Employees need training for new products.Banks are introducing several new products but not providing adequate knowledge among their staff. This has resulted unsatisfactory services. Bank can not run only with good behaviour of their staff but they should be well trained to resolve the problems of the customers.Banks have opened too many service centres( Branches) but these centres are not equipped with trained mechanics(Staff) therefore there is dilution in customer services. The Banks have not taken up this issue seriously but recruiting staff to complete the numbers ( Heads) and branches are facing various problem and pressures from all corners.Motivation is also limited to few staff members and majority of staff is demotivated.There are different Heads for each work at HO but at branch one Head deals with all situations- is it possible that one person will know each and every thing related to banking? Consultants in the banking industry have played a bad role and this may be detrimental to the interest of the banks. Bank should seek consultancy teams from their own staff members who are well trained and experienced instead of employing consultants from outside and paying heavy fees.

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Deal with genuine coustomers only

idea posted by A. Krishna Murthy Civil Engineer, Irrigation Projrcts, Buildings.
The banks services are misused by the influenced/affluent. The banks should service the genuine/needy costomers , instead of the influenced/affluent
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Finance

idea posted by Shashi Kumar U Head Accounts, Geluvu Food Products
Many PS banks are not having sufficient funds to generate growth.That is why the Government of India has allotted Rs.15,000 crores in the current budget for allotting to these banks so that they can grow.
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HANDLING MILITANT UNIONS

idea posted by s.baalu Consultant, XYZ LTD

INDIAN BANKING SYSTEM HAS SO MANY PLUS POINTS BUT THE MOST UNWANTED IRRITANT IS THE MILITANT TRADE UNION ACTIVISM NOW AND THEN TRYING TO PARALYSE THE ENTIRE ECONOMY IN THE NAME OF STRIKE.BECAUSE OF THEIR ORGANISED NETWORK THEY TRY TO BULLY THE GOVT AND ACHIEVE THEIR WANTS.

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india is a country with huge population hence the potential market is high by keeping this in mind

idea posted by maheshwaran MBA/PGDM student, College Of Engg , Anna University, Guindy
india is a country with huge population hence the potential market is high by keeping this in mind the PUBLIC SECTOR BANKSshould treat each customer in way that they should satisfied..once we retained the customerss with us that is the BEST WAY OF MARKETING..next while offering loans we shoould very careful and well analyse about tat customer whether he is capable of repaying the loan...once verified we have to provide loan so NPA automatically be nil.
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