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Started by : Jyoti Rath, Sr. Associate, Barclays   05 30 2009 08:33:58 +0000
Industry : BankingFunctional Area : Business Processes(Operations)
Activity:  160 views;  last activity : 07 06 2010 20:18:09 +0000

According to a recent survey on the Indian Banking System,Indian banks are outperforming their foreign counterparts in Asia and the rest of the world in crucial parameters like customer satisfaction, profitability, innovation and managerial skills to cope with emerging challenges.

What do you think that they are doing different from foreign banks?

 
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1 Savings Habit and Conservative Nature of Indians...
2 Why Indian banks are more profitable though less functional
3 They are more Indian
4 Aam Admi is taken care by PSU Banks
5 Give your opinions
6 Institutional and Regulatory environment

Savings Habit and Conservative Nature of Indians...

idea posted by Japan Shah H.O.D, Oxford School of Management

The reason i believe that the Indian banks have outperformed the international banks for the reason that the Indians are of conservative nature and do not take much risks. This can be seen that the Indian banks did not have much exposure in the sub-prime securities, all the other major banks had a wrong judgement.

Also it is evident that the savings habit of the Indians is good which helped the banks with adequate funds. this is also proved when Indian got good ratings in savings habit.

There are also several other reasons like the regulatory, i.e. minimum capital requirements, etc..

But i believe that the savings habit and conservative nature is responsible for the out performance of Indian Banks...

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Why Indian banks are more profitable though less functional

idea posted by Mathew Cherian Research Associate/Analyst, Western Michigan University

Indian banks are more profitable and get better customer satisfaction for many reasons. One about customer satisfaction since rarely Indian bank failures occur dre to their extreme risk aversion in lending and product prolieferation. Their bread and butter operation is only in retail banking. Now some corporate bank expanded into even equities, mutual funds and isurance.

Profitable because the spread they charge between savings and lending is very high more than 10%. Foreign banks work to improve their functionality and they get only less than 1% spread. Then higher spreads are generated from innovative products they offer like mortgages, bond trading, swpas and risk is mitigated on all these using credit risk insurances and hedging.

Indian banks are less functional than foreign banks when it comes to offering solutions to customers and customers are not sophisticated enough to accept those products like their foreign couuter parts. Here in India they park their excess liability in reverse repos when foreign counterparts lend it out in the corporate market or they borrow from repo window and lends in the interbank market.

Foreign banks even lend to soverign debt markets where as Indian banks don't.

So even if we are profitable our customer orientation is poor and we are more risk averse and less productive in the credit market compared to foreign banks.

Indian banks do have only one major source for funds the retail saver where as foreign banks borrow from repo window, capital and turn them over in innovative volume products and make profits and helps in turning over commerce throgh their operations and is more valuble for the economy. Then both lend to the manufacturer and funds the consumer for the manufacturers products and creates a maket for commerce to turnaround in volumes which our banks are least interested in helping the economy.

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Also I mean Stake holder when I talk about Stock holder. There are many Stakeholders around a company and only one Stock holder. These are multiple missions. I am not sure whether we have succeeded in running our basic mission right yet.

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Also, when I say the citizen who seek high interst rate should never depend on it for long. When they are working before retirement they should join some pension plan so that they can plan up their retirement early. The only thing is governemt should provide an environment for that too by letting companies be more efficient and investment safe and companies run on multiple missions of increasing stock holders value and selling efficient products.

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Jyothy,

When I say Indian Banks need to be more functional doesn't mean that they should always pay high interest to savers. In fact that is practical only when a country has low currency regime and we Indians used to enjoy that for long. Then that is not the way things should be. When the Banks give high rates to savers then they charge their Corporate customers higher rates and this can lead to stagnation and slow growth.

In a country one should never depend on Bank savings to make a living. Investing in Stock Market etc; is also savings and those who need extra income should follow that line of savings. Only thing is goverment must make commierce more efficient so that these savers don't save invain. There should be competion, opportunity for investments to grow and make profits, so that stock holders value must be in the minds of company managers.

Banks can help in the way I said earlier supporting both Manufacturing division and their market by extending credits to both. Retail savers are not their only customers, other commercial credit holders too are their customers who serve a bigger purpose for the economy in generating employment and helping one to consume.

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They are more Indian

idea posted by Jairam Gopalan Aiyer CEO/MD/Director Writer www.insuranceworld.co.in, Ajvmm Creative Solutions

After the Gadgetry has worn off, people need real people at the end of the Voice Recorder and the counter.

Indian Banks are doing better since they have an excess of staff and more people available to attend to customers.

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by Shailena Varma, Logistics Manager, Target  | 06 02 2009 11:24:52 +0000

Totally agree with Mr. Jairam aiyer here, at the end of the day the service is what matters, and Indian Banks are doing very well here, just by cold calling personalized human touch is what is required, and Indian Banks are just being good at that...so naturally they are outperforming their foreign counterparts

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Aam Admi is taken care by PSU Banks

idea posted by Prasad PN Zonal Sales Manager

Indian PSU banks cater to Aam Admi and less costly to maintain an account and operate. For example if the account balance goes below the minimum level PSU banks charge Rs 56 per quarter while private banks charge Rs 750 per month.

With Netbanking, NEFT, ATMs PSU banks are now offering better service than private banks. Service requests are better handled in PSU banks than by Private banks due to lack of knowledge of lowly paid temp staff in private banks.

 

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Give your opinions

idea posted by Jyoti Rath Sr. Associate, Barclays

Would like to know from you guys?????

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Institutional and Regulatory environment

idea posted by Nikhil Parulkar - MFA,CFE, CAME Associate Consultant - Forensics & Fraud Risk Management

Given the fact that developed countries (from where major foreign banks are based) like US, UK, EU thrive more on De-regualtion. Given this fact and last two decades of Boom and Bust cycles, this decade has seen fallen down in the form of global financial crisis is without a reasonable doubt is because of little and/or no Regulation.

India on contrary has stuck to its regulationary environment with guts...Indian financial markets are heavily regulated..u can ask any banker he will accept the same. 

Based on the aftermath of global financial crisis, we all should b glad to know we did not feel the effects felt by banks in US, UK and Europe because the Pile foundation of our Financial structure was strong.

Thus with this back ground and someone overlooking them constantly, we can rightfully say that Indian Banks are comparativey place in contrast to foreign counterparts.

Regards

Nikhil 

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