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Topic : Top IT Sales Mistakes
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Started by : Ramdas Pawar, Sales/BD Manager, Flex   06 15 2009 10:03:15 +0000
Functional Area : B2B Sales(Sales & Marketing)
Activity:  148 views;  last activity : 08 11 2010 03:47:06 +0000

I've seen so many knowledge items on sales on this platform. Let me go with very basic but very important issue. I believe,to be a successful sales person, our personality plays a vital role. To successfully use our personality as a sales tool, we must be someone that people like to associate with.  Negative or self-serving personalities will not see positive results.What do you think about this point???What are the critical traits a salesperson should have???

 
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1 2 3 4
1 Advanced penetration thinking capability
2 Learn from the training but never copy and paste. Please customize.
3 Persistence and Resilience!
4 Agressiveness, dissatisfaction

Advanced penetration thinking capability

idea posted by Ramdas Pawar Sales/BD Manager, Flex

After seeing so much twist n turns in sales, I feel a sales person should penetrate into consumers mind while talking and talk in such a way that the customer buys the product at the end of the day. It has lot to do with psycology & here salesperson knows very well on how and what to speak. They can not only make the customer buy the thing but also makes him buy some more things with it. I was able to do this with some of my clients but this art is difficult to manuever.....

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by Manisha Chakravarty, Freelancer, Freelancer  | 06 23 2009 18:43:03 +0000

Absolutely...very well said.  A miser cannot be a good sales person...only a good buyer can canvass good selling...Its all about breaking through the if's and but's in the client's mind...once you've cracked that barrier, game, set and match is yours. Selling the first time around is not a big deal, fluke can take care of it..its the return of the client that seals the deal....

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by Ramdas Pawar, Sales/BD Manager, Flex  | 06 16 2009 06:32:02 +0000

Thanks Alexander for answering. You gave frantastic points. They are really very crucial in sales.

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by Alexander Lewis, Marketing Manager, self  | 06 15 2009 15:42:45 +0000

Sales activities are best done by people who have a better knack, and like meeting people. This thing of Sales being a process, SFA tools, other ideating being made by either US books by HR or Sales failure persons or mostly CRM chor software only make organizations spend extensive money, man power, process writing to achieve nothing.

Three things always stand out in a sales person which make them a strong succes.  One: He must like   people and generally chatting, solving their issues across the table. When this skill is translated into a company for pushing their products, he automatically would be able to use this tool to provide a solution.

Two: He should be a guy who can never say NO to another guy and should also be somewhat profligate. In most instances, a Miser will never make a good sales guy. A measure of a successful sales person is one who always delivers, but is also the most hated person by the Accounts  department. Equally true is a good sales person should never work for a Miser corporation, as such companies can take away his confidence, his tongue and sales pitch, and destroy his style and personality.  Personally, to me, a salesperson is a flower you are sending to a client company, and no one has ever achieved success with a lady sending stale and withered roses. Ramdas rightly called them the negative   personalities, typically the tired looking guy who has just come out a long Quality Meeting :-)  (Hint: Don't kill ur salesperson enthusiam and energy by doing this).

Of course, no shortage of extremely stupid organizations in the IT line especially in India where turn around time for IT sales is higher like in Japan. Those organizations where Salesmen tikta nahin, uska maal bikta nahin.

Three: A plan or a plot is a MUST to make an entry. How and what is the first level contact with a target, next: finding out the decision making driver people within the organization, the Budget or what you can hit or touch the target. This is an art, a skill - best learnt through mentoring and your own hunger to make a kill. My Measure: Over 10 guys are now VP levels after bing around me as they learnt tricks and the art of plot-making that no book can ever provide.

If u have a man who can recognise and recruit diamonds, you can achieve exponential growth if there is a good delivery and capacity to expand, ELSE u are only spending money in running a parallel PARLIAMENT in your organization.

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Learn from the training but never copy and paste. Please customize.

idea posted by Medini Borgohain Area Manager, Confidential

Training has become so rigorous in sales that every one of the sales persons has tons of knowledge about how to deal with different kind of customers. In same way all customers also approaching these sales persons have same experience in turns. Ultimately they hardly find something different and will treat them as they normally do.

Then as a sales person need to think what will make me different from others, or else I will follow the same gyan that I got from the training.

Customize the training knowledge as per the customer nature and requirements. For an example if you are in retail sales and you got training that we should greet our customer with a natural smile and "hello". As the guy next to your shop also having the same training, he will also do the same thing. In that situation you can change in your greetings by saying hello and in addition offering him a seat or a glass of water. This will I think add a personal touch to the customer. 

 When we talk about not selling your products but to give a solution to the problems of the customers, the sales person need to be very empathetic. We need to present the products from the prospective of solution to the customer’s problems, but not according to the product training that we got. So it’s better to understand your products and to find different ways to present it. For example, when selling a mobile, a sales person can present a mobile phone to his customer as a communication device or a gamming device or GPS enabled device or a beautiful slim camera as per the need. But many of us do the mistakes and present a mobile phone to its customer simply what we have learned in the product training.

Learn from the training but never copy and paste. Please customize.

 

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Persistence and Resilience!

idea posted by Makrand Bhave Marketing & MICE, WIZCRAFT International

These are the two basic traits that a sales person should posses.

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Probe, listen, identify need, find suitable solution.... ASK for the order... shut up! Of course persistence may work and resilience helps but that depends on the role the salesman plays.

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Agressiveness, dissatisfaction

idea posted by AMISH Admin/Facilities Manager, VKVC
Sales people need to be agressive with a never say die attitude. They should know when to step on the pedal and also when to apply brakes. They should also be dissatisfied with their achievements. Once a level of satisfaction is arrived at they tend to give less returns and hence to expand growth that is more important.
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