| Topic : Understanding customer retention. |
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Marketing & Branding |
BattleGround for Sales Professionals |
Retail & Supply Chain Professionals
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Activity:
41 views;
last activity : 07 06 2010 20:18:09 +0000
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Touch base frequently
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Infusionsoft
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Become a resource
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Keeping in touch with the customers frequently is very importanty. If they recently placed an order or you provided a service, ask them for feedback. Showing you care about their satisfaction level speaks volumes about your commitment to them. It can also provide you with an opportunity to gain insight on other products and services that you can offer to gain new business. If they have not done business with you in a while, check to see how you can help them. It may also serve as a reminder that they may need your product or service. |
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i would agree on the same.It depends on the type of product usage and frequency of usage.Products which are in non-consumer durable category will have the answer in the product itself.Whereas in the consumer durable category,the feedback and checks can be obtained by the customers.The touch,feel and smell of the product directly by the customers has helped in the product speaking about itself.
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I believe Infusionsoft works well to retain customers, a recent report suggested that email marketing will become a major part in creating new and existing business for small business owners.
Infusionsoft combines CRM + email marketing + ecommerce into a powerful, all-in-one system. Get it now.
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In my view, Stepping out to assist someone doesn't always mean you'll get an immediate return on your efforts. Refer a customer to them, help with an event or offer suggestions. When they, or someone they know, are looking for a product or service that you offer, you're more likely to be foremost in their mind. The more you get to know them, the more you'll be able to offer assistance by knowing their needs. |
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