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Started by : Saurabh Awasthi, SBU/Profit Center Head, ONGC   09 10 2010 12:47:49 +0000
Industry : Retail Chain/LogisticsFunctional Area : India(Markets)
Activity:  49 views;  last activity : 09 19 2010 07:47:05 +0000

Retail frauds is the major headache for many of the major retails around the world. Frauds are making retailers to cry aloud & rip their hairs off their head. There are many ways to prevent frauds from happening but culprits are always one step ahead.

So, what are the different ways of frauds in retail?

 
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1 2 3 4 5
1 Shoplifting
2 Check before they enter the fitting room
3 Expired item on sale, Cr. card misuse, mismanaged inventory control
4 employees dishonesty
5 Employee thef
6 Wanton Excess Billing on barcode Stickers
7 IT/Systems and Distributioon Center frauds
8 Where there is retailing...there is fraud..
9 Friends are called as Customers
10 Reprint of Bills
11 Selling of outdated products

Shoplifting

idea posted by Saurabh Awasthi SBU/Profit Center Head, ONGC

Shoplifting (also known as five-finger discount, or shrinkage within the retail industry) is theft of goods from a retail establishment. It is one of the most common property crimes dealt with by police and courts.

Most shoplifters are amateurs; however, there are people and groups who make their living from shoplifting, and they tend to be more skilled. Generally, criminal theft involves taking possession of property illegally. In the case of shoplifting, though, customers are allowed by the property owner to take physical possession of the property (holding it in their hands or in a shopping cart controlled by them, for instance). This leaves areas of ambiguity that could criminalize some people for simple mistakes (such as accidental hiding of a small item or forgetting to pay). That is one of the reasons that penalties for shoplifting are generally lower than those for general theft.

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Shoplifting is one of the most common methods of improper activities in a retail store. Many celebrities have also been found shoplifting and retail stores around the world lose a lot of money on account of shoplifting...

A high tech variant in this category will be a shop assistant who manipulates the computer program so that a portion of the sales proceeds are credited to another account while computing the overall profits for the store. This is a difficult activity to detect as the individual amount siphoned off from each transaction is extremely low and unless the detection and control activity exhaustively checks all the operational methods, this type of activity continues for years together till it is caught and comes into the limelight. TheĀ individual(s) runs up a sizable profit and makes a lot of money on account of the huge and voluminous transactions that run into millions of dollars/rupees during the year....

Thanks for the referral, Saurabh....

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Check before they enter the fitting room

idea posted by Urvish Pankajkumar Subodh Guest Lecturer (Economics), H.L.College of Commerce- H.L. Institute of Commerce.

Most of them do this tricks i.e. they enter into a fitting room wear the shirt or tshirt they like and then go away wearing that along with their own outfit as well.

the way to prevent them is to check wht they have to change and allow only one cloth at a time. to change.

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Expired item on sale, Cr. card misuse, mismanaged inventory control

idea posted by KALIYAMOORTHY Oil & Gas Area Coordinator, Undisclosed

As we all know items that are expired are sold. Particularly, beverage items like water , juice etc. Items are never taken back.

Retail shops use credit card facility in big towns. They misuse the card & draw money.

Inventory control is not at all maintained. As a result you will find, a lot of discrepancies between on stock & ledger value.Misappropriation by employee or guys connected to it.

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employees dishonesty

idea posted by Harminder Singh Quality Assurance Officer, Jagatjit Industries Limited

Employees of retail stores sell perishable goods to their knowns at heavy discounts and shows that these goods were damaged, therefor they hav sold them at discount. furthermore employees relation with security also leads to fraud.

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This is the main reason above all.

Very correctly said , Mr. Harminder.

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Employee thef

idea posted by Sujatha srivastava Associate/Senior Associate, AT Kearney

Employees and customers in nearly every type of business steal over a billion dollars a week from unknowing employers just like you! Honest employees often know theft is happening but hesitate to inform management of the problem.

Most times, there are warning signs of theft are occurring through declining profits, unexplained inventory shortages, rumors and other discrepancies. But management usually doesn’t know how to deal with the problem until it is forced to face a crippling loss.

There are proven ways to detect and prevent theft related losses within your business.

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Wanton Excess Billing on barcode Stickers

idea posted by Dinesh System Engineer, IBM
Excess Billing on certain items.. Say u buy a kilo of potato..these ppl apply sticker of some other costly veggie or excess quantity . Only after u go home u will see u bought .5k but bill is showing 1.2k :(
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IT/Systems and Distributioon Center frauds

idea posted by sridhar iyer CEO/MD/Director, Goldman Communications

quite a few outfits have inappropriate IT/ ERP systems wrong barcodes and this could be at the distribution level as well

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Where there is retailing...there is fraud..

idea posted by G.Jayakumar Group Operations Manager
Fraud either by customers or by employees are regular in retail business.How mauch you can minimise ithe the only question. The most privalent one is manipulation on quantity or unit.
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Friends are called as Customers

idea posted by Saurabh Kumar Singh Manager, W H Smith
Friends are called as customers and they are under billed with Quantity i.e. billed items will be say 3 but their bags are actually sealed with more than 3 items.
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Reprint of Bills

idea posted by Saurabh Kumar Singh Manager, W H Smith
Generally customers don't check the Bill date & time printed on Bills. This general tendency of customers is en cashed by cashiers by giving reprint of bills to them and getting money to their POCKET in stead of TILL.
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Selling of outdated products

idea posted by BALASUBRAMANIAM PALANIAPPAN National Sales Manager, LENOX INDIA PVT LTD

One of the most common fraud in retail outlets / super markets is selling of expired candys / choclates . Most of us do not see the expiry dates while buying these things

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