What are the things that your customers don't like to hear??

Why that's wrong: Not only do you avoid handling a customer's problem yourself, you offer no solution from anyone.

Better statement: "I know just the person who can help you with that problem, and I'll introduce you to her."

This one is most obvious answer a senier give to a customer, customer knows well that he is just buying the time nothing much can be expected.

The person is sitting with the customer in an arranged meeting but ignores about the problems being faced by the customer and reported already. It shows lack of collaboration and system in place.

Generally people working in any organisation treat a complainant as a trouble maker or grouch, the thing one should understand is that the complainant has interest in your organisation and is approaching with his grievance with the expectation that it will be redressed or attended to otherwise the complainant can coolly shift his business elsewhere when so many others are offering similar services may be better

As a salesman on the floor, the first thing you need to do is to be attentive to the customers needs, be it a query, complaint or request from them.

Then go about answering them, if you do not have an answer, try and escalate it to the next senior person available. Either way be honest with the customer and if you dont know something that the customer is asking, then state that to the customer and help them to the next person in the shop who would be able to give a reply.

The worst mistakes on the shop floor can be when you lie or promise something you cant deliver, give wrong answers, keep the customer waiting or attend to another frequent customer irrespective of the fact that the customer you are attending to came first.

Treat customers on priority and in the order they came to you. A first time customer can become your frequent customer if you give the same kind of attention to them that you give to a frequent customer. Never differentiate between customers irrespective of the value of their purchase.

A good question Purvi...many a time snot only our customers but we also face the same problem. Besides that I would like to add another idea here..

Many of our customers would not like to hear this....Implies that the customer is a grouch and troublemaker, and that your company could not possibly be wrong.

Correct statement could be: "Even though we hear plenty of compliments about our service, we know there's always room for improvement, so I'm grateful that you reported this problem".

MANY PEOPLE HAVE THE HABIT OF POSTPONING THINGS.SO THEY PRETEND TO BE BUSY, AND TELL THE CUSTOMER TO COME LATER AT  A TIME WHICH MAY NOT BE CONVENIENT TO THE CUSTOMER.

The first thing customers do not like to hear about is price hike. They do not want products or services prices to be hiked. In some essential commodities' case they take extreme step by going for protest against ruling government for eg. petrol price hike.