| Topic : Winning Customers For Your StartUp... |
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Business & Strategy
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Activity:
55 views;
last activity : 08 18 2010 18:10:38 +0000
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Attract & Keep Better Customers
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Create More Sales Opportunities
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Customer Loyality & Retention
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READ THE MIND OF THE PROSPECTIVE CUSTOMER
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Train Your Sales and Marketing Personnel.
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Improving product quality and service std
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1. IDENTIFY THE CUSTOMER,2.ENQUIRE HIS REQUIREMENTS. 3.PROVE THE VALUE. 4.ESTABLISH THE UTILITY 5.HONOUR APPOINTMENT
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Keep existing customer happy :)
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we have to promote what we have actually.
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CLOSE A SALE - Ask for the Cheque / Money / Payment
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Deliver the Best Products /Services
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Having a focus on the long term, we should always look beyond our competitors and market our company as well as our products. As our customers change, we need to change too. For this, we should use "Private Label Credit" and create special offers to past customers. We should also use crossover promotions with other companies. |
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We should always accentuate the positive and eliminate the negative things. We should raise our customer service standards and Keep in touch with customers thus, should become outstanding in your field. Always, we should generate our leads and establish our expertise. |
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Hallo Namrata, I agree with your five points to close the sales. However the most important way is to give a good presentation about the product and himself. The next comes the confidence to close the deal. Then of course it depends on the individual to convenience the clients.
K Rajagopalan.
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DURING THE COURSE OF SALES PRESENTATION SALES PERSON SHOULD KEENLY OBSERVE THE WORDS USED BY THE PROSPECTIVE BUYER AND HIS BODY LANGUAGE.MANY QUESTIONS FROM THE BUYER SHOWS HIS INTEREST AND HIS OPEN MIND.HE SHOULD BE PERSUADED BY ALLAYING APPREHENSIONS IN HIS MIND,PRESENTING CONVINCINGLY AND CONFIDENTLY AND SHOULD TAKE THE INITIATIVE OF SUGGESTING THE QUANTITY OF THE PRODUCTS,SUPPLY SCHEDULE,PAYMENT TERMS ETC AND GET AN OK FROM THE BUYER.OR ELSE THERE IS A POSSIBILITY OF BUYER GOING IN FOR LESSER QUANTITY,POSTPONE HIS PURCHASE OR TAKE A LONGER CREDIT PERIOD FOR HIS PURCHASE. |
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Provide your sales and marketing people with more regular formal training. Arming them with better product knowledge, as well as presentation, negotiation and selling skills, will improve their effectiveness and boost both employee morale and your bottom line - a win-win for everybody. |
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If we keep our focus on that two aspect then in our way no other barrier come which restrict us to achieve our goal. |
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1. IDENTIFY THE CUSTOMER,2.ENQUIRE HIS REQUIREMENTS. 3.PROVE THE VALUE. 4.ESTABLISH THE UTILITY 5.HONOUR APPOINTMENT
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6.DONT UNDERQUOTE 7.ASK FOR THE ORDER. 8. ASK FOR THE PAYMENT 9.BE UPDATED WITH COMPETITOR INFO. 10.BE A LISTENER
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Keep existing customer happy by providing outstanding after sales support. Nothing works better than excellant word of mouth support of satisfied customer. |
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we have to promote what we have actually.it means u have to take the confidence of your client first.when you feel that clients are taking confident & interest in your product,you can explain the KSP of your product...& at last but not the least,we have to be very honest about our attitude towords the costomer..a little confident smile can do something more for you....try it... |
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"A sale is a sale when the Fat Lady SINGS, and the Fat Lady would sing when the Cash Register Rings" !!! No cash - then it is a charity. For closing a sale the sales personnel must just ask for the Cheque / Money.This is STILL the BEST Sale Closure Technique till now. That’s right. It is as simple as that. Once all the sales personnel has gone through all the rigmarole of the sale process (sales call, fixing appointment, presentation, etc, etc.) and senses that the prospect is interested, he has to ask for the payment and get the prospect to sign on the dotted line. Unfortunately many sales personnel, especially those who are new to the job, do miss this vital step. They wait for the prospect to come up with statements like, “OK I shall take the product. What name should I put in the cheque”. Unfortunately it doesn’t happen. The smart sales man would ask for the payment after he has presented his product and cleared all the clarifications of the prospect. Of course, it also takes experience to read the pulse of the prospect. Statements like “I think my wife would like this feature” or “My kids would enjoy this” or "I feel the sound output might not be as effective in my living room as in my bedroom", etc., etc., should click the trigger in the sales persons mind to align himself for the close. Some of the Ideas mentioned here, pertain to the process of selling and the other Ideas pertain to marketing process. All these Ideas / Steps, like product quality, customer care and service, sales and marketing training, etc., etc., are very important to the entire sales and marketing process. These contribute to the sale closure but are not by itself a “Sale Closing” technique. Sensing the pulse of the prospect and going in for the kill (taking the payment) is a sale closure. |
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To attain C.S.I & Retension, deliver the Best Product to the CUSTOMER and let the PRODUCT do the word of mouth MARKETING. |
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