What are the Top 10 ways to retain your customers?

The days of communicating with your customers via email alone are numbered. To keep customers you must talk the same language using the same channels.

Consider using Twitter, Skype and even a 3rd party online chat application to engage your customers.

The comapny not dedicated towards the customers can't exist longer.

Actual buying decision of a consumer is influenced by many things. The sales pitch and expertise of the salesman, the brand image, the corporate image, purchasing power, intensity of the need to purchase, alternatives available in the market etc. Any seller focuses on these factors before the purchase but only a very few do so after purchase. IN the retention of a customer, the most important factor in my opinion would be the after purchase evaluation the customer undertakes consciously or subconsciously.If the consumer is convinced that the purchase has resulted in value addition to his life, and the whole process was pleasant and stress free, there would be a good chance that the customer becomes loyal. Personally, if I get from my product atleast what I was promised or what is claimed in the different communications I would be satisfied enough for a repeat purchase even if other products sound good. But if not, then there is no chance. Basically, a customer likes being treated honestly, courteously and patiently no matter whether he is about to make a purchase or has already done so. 

Even though the organization has lot of customers, it has to consider each customer is vital. By making the impression by means of responding and providing immediate service the organization can retain the customer.

Some customer groups find price drop offers appealing, some find free delivery appealing and some are just looking for any excuse to spend more. To keep customers, always diversify your offers to keep your products as appealing to your customers as the first time they bought from you.

The customer is like our child and needs trust through the lifespan. The moment this trust starts evaporating, the customer looses focus and changes products / services. Customers must be feeded with good knowledge on product use, delivery of products and their taking its 100% benefit. That is where the cusotmer loyalty begins.

Customer retention and repeat customers is a scalable processes. First of one need a state of the art economy for that where one has the right Commercial laws and economic policies in place to project the customer retention plan. Products should be durable, functional and satisficing. Companies must work within the bounds of the commercial laws of the nation, where a customer is guranateed satisfactio(of course this comes from research prior to product launches) else return or replacement policies without boundaries of time like a week or six months.

Providing quality products & services is the basic manthra to retain our customers. All customers expect only basic things like quality & quantity of the products/services. If this basic manthra is served properly then our half job is done effectively in retaining customers. Later we can think about extra things to satisfy & retain our customers.

only when you believe in the value of realtionships can you retain. often its easier to acquire new customers than retain. but over a period of time it backfires

Keeping parallel emotional quotient along with the practical solutions will definitely retain customers.