What consumer really want in health care?

The consumer alias patient is the prime consern in todays world. First we should know what the consumer requires. Then tailor make the requirements and then fulfill it. Then the requirement should be fulfilled at a minimal and affordable cost but not to neglect the quality of care. But the problem is that the policy makers and the service providers and the patients have a big gap and to fulfill this is prime concern. Dr. Raghavendra M.S, HOD, Department of Preventive Health Care, Sagar Hospitals.

I know of a patient who was battling with his life being a terminal case of cancer.He told his physician "Doctor the diseases will keep getting treated,here I WANT TO GET TREATED".I think before anything else,it is important that the patients be treated like humans and not beds or cases.Being a doctor myself,here I may sound like Munna Bhai but this is a bare fact which I have myself witnessed in my practice also.As technology is advancing,this aspect is getting lost somewhere.I think more than anything else,the patients seek empathy from the healthcare service providers right from the doctors to the supporting staff.

I once read this somewhere:

A wise physician told me once,"I have been practising medicine since the past 30 years and I have prescribed innumerable drugs,but I have learned that for most of what ails the human creature,the best medicine is LOVE."

What if it doesn't work?I asked. "Double the dose." He replied.

Patients, in today's healthcare world are refrred, treated and diagnosed as a consumer where they need trustworthy doctors who can treat them to health.. than to take them as an oppurtunity for business generation. Primary health care should be the right for all, and all health institution whether public or private should provide.

The consumer as they are called these days are the patients . We can say reasonably well informed patient who look at the doctor with more of suspicion and less of trust .As said routinely  the faith is decreasing these days . there has to be an open debate on the need for striking sa balance with what the patient expects and what the care provider can provide. this will certainly help us cross the bridge that is widening as we are being well informed these days

now a days people are in position to pay for health still health sector is not sufficient to come up to satisfaction of people. poor are exception in paying capacity. ethic in service is also expected. well in brief india need cost efficient as well as patient satisfactory health care  services

If I am a patient I would only expect that I am attended on time with right medical care.

I do not want un-necessary information or techno-high fi system that un-necessarily make mockry of myself.

So the idea is simple be honest in treatment & charges that only matters.

The patient is ignorant of the quality and efficacy of the drugs that is prescribed to him or available as an OTC.That leads to lot of corruption at the retail counters as well as the clinics.Therefore it is the duty of the govt. to ensure that the medicine available is of good quality and right efficacy.This will go a long way in putting the faith of the patients on the drugs as well as on the doctors. 

With large number of competitors in health care industry,we still find the foci of reach is very limited.in patient's perspective,its the quality of treatment matters but the money does matter for most of the middle class and economically backward class people.we need to satisfy the value for money yet being able to fulfil 'hEALTH for ALL' needs.