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Started by : James Masih, Product/Brand Manager, FedEx   02 10 2009 14:15:12 +0000
Industry : HospitalityFunctional Area : Growth(Strategy & Execution)
Activity:  297 views;  last activity : 10 09 2010 16:17:15 +0000

What marketing strategy should one adopt to sell more room and attract existing and new guests often...

Share in your views how will you market/promote your Hotel ?

 
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1 2 3 4 5
1 Provide optimally-priced quality
2 Internet Marketing
3 Acceptable price with high level of service
4 Highlight strenths....
5 BY OCCASSIONAL BENEFITS
6 Personal Invitation
7 Send Seasonal Greetings
8 Travel agencies
9 Educate thecustomer about local tourist spots.
10 Implement a loyalty card
11 MICE
12 Social Proof
13 chandu

Provide optimally-priced quality

idea posted by Ahmed Sultan, ITC Airline Consultant

The price is not the only issue to be considered. Irrespective of the price being high or low, consumers will be generally looking for good value for their money.

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by Paresh Angane, BDM, YashAdiv Events & Promotions  | 10 26 2009 11:45:45 +0000

I would support the idea of Mr. Mittal. In service industry guest must feel that he is at home which will help in mouth publicity. Also there must be some corporate discount structure, attractive seasonal packages, gifts etc. Service staff must be very polite and they should serve the guest by thinking in mind that "This is my Guest"

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by Rajat Mittal, Product/Brand Manager, Jet Airways  | 03 28 2009 06:52:21 +0000

I would definitely support selvamani on his point that today the whole concept of hospitality has changed drastically. earlier there was a feeling of serving people and taking care of their needs among the employees but today that feeling is absent. so if one wants to increase their hotel business they need to understand that there is no better way to increase their revenue other than to serve guests whole-heartedly.

4
  

Yes.  Compare the service money is not the matter.  But how many hotels they are taking care their guests personally like earlier.  In 90's the hospitality staffs not only worked for money they got some satisfaction on duty while serving different type of guests (different country guests).  Now freshers who are all passed out recently from Hotel Management Colleges they are treating this industry also like some engineering industry.  They want to pass their time inside the hotel premises.

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Internet Marketing

idea posted by Rajat Mittal Product/Brand Manager, Jet Airways

Well, use What every business uses now a days. Internet, internet has changed the way business has been carried out. Hoteliers can use the internet to market their hotel by SEM techniques. In US almost 70% people use internet to find out or book hotel , then why not we target internet to marketing or promote our hotels ?

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I would somewhat agree with Mr.Selvamani.Personal invitation would be a better idea than internet marketing because on internet there are many other hotels too who are promoting themselves so it becomes difficult to differentiate your hotel from others.But i would also say that the personal invitation cannot be send to many people,moreover one can't send invitation to new customers as you don't know who they will be.So it is also some kind of vague idea to promote your business.

What do you say?

3
  

Now a days people they are not seeing any advertisement that on internet or any other formates.  The personal invitation will work out. 

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Acceptable price with high level of service

idea posted by Sourabh Suman Asst. Manager, Branding and Models Co-ordination, Nish Webtech Pvt. Ltd.

Price should be in reach of the targeted customers and service should be better than others.

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by Vinoy Scaria James, Consultant, Travel Hub  | 10 09 2010 16:17:15 +0000

But one should also be careful to see that there is over-reduction in the rates as it will affect the services of the company in the long run

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Highlight strenths....

idea posted by ujjval jain Retail, Retail

From any mean, medium & mode of marketing I think to highlight USPs, this should be done.

If you have a good location to suit your target audience (like vicinity to transportation facilities, beach/lake facing/in a market hub), whether you are star rated or not, this should be highlighted.

Packages should be properly & timely conveyed to frequent travelers & tourists.

In the end what matters is hospitality, you can entice customers through any marketing tactics, if you don't understand this word, all will go in vein.

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by malladi madhukumar, AGM -MKTG, Andhra Cements Ltd  | 04 07 2010 08:10:00 +0000

In hotels by displaying worth seeing places or tourist spots, historical places can enhance the stay of the traveller. 

Making a broucher and handing over the same to customer also imporovess the image of the Hotal as well creates new bussiness. It can work as boost  for tourism indusrty.

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BY OCCASSIONAL BENEFITS

idea posted by AKRAM ASLAM Banquet Sales Executive/ Manager, A.B. Group of Hotels & Resorts

hi guys i personally feel that neither Internet nor Personal Invitaiton will help hotels in attracting more customers.  because inviting customers to spend their money at the same price or by greeting them will not benefit them in anyway.

what i suggest is offering seasonal benefits like discounts, additional membership facilities etc.. and such benefits will certainly attract more customers towards hotels in turn resulting in more mutual profits for hotels as well as customers.

 

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Personal Invitation

idea posted by Sushil Soren Executive Manager, Hospitality Services

As said by Mr.Selvamani, i agree with him that personal invitation will work.

Someone invites you because they consider you as a valuable customer, and if you reject the invitation you won't be getting any more from them. Because things have changes and their perception about you too..

This can result the customer loss of future offers/invitation which can enhance their status etc..

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Send Seasonal Greetings

idea posted by James Masih Product/Brand Manager, FedEx

There are guests who visit your hotel often ,but now they might decide to stay at your competitors hotel because they didn't find any thing new. So to overcome this the hotel's marketing or promotional team should send season greeting to the top guests often showing them your appreciating...

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Yes. that is true.  every one wants to remember their name and face by some one.  Normally in all hotels they are maintaing guest history index.  Regularly they are sending greetings and new offers to the guests.  My suggestion is additionally we can do some kind of extra activities like womens day celebrations, lovers day celebrations and couples week end and for kids also we can celebrate kids festival (with lot of games and fun).  It will attract more people other then your regular guests.

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Travel agencies

idea posted by Rajat Mittal Product/Brand Manager, Jet Airways

I feel they can be a good source for marketing. If we can have few loyal good to do agenices bringing in customers for us it would really be great.

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Educate thecustomer about local tourist spots.

idea posted by malladi madhukumar AGM -MKTG, Andhra Cements Ltd

Make a broucher and givethat to ur customers about local tourist centres and events so that they can come agin with family and friendsto see that or they can extend trip tovisit those places.

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Implement a loyalty card

idea posted by Pedro Gonzalez Lopez Advance Quality Engineer, Alps Electric

I would suggest the use of a "loyalty card" (Like the one used in some supermarkets) in which the customers get points depending on the frequency of ues if the hotel services. This points could be later exchaged for discounts or another benefits defined by the hotel.

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idea posted by Makrand Bhave Marketing & MICE, WIZCRAFT International

MICE covers all aspects of an HOTEL. The communication has to be locale specific, visually appealing and cover the essentials of the type of HOTEL; BUSINESS or HOLIDAY.

Once the differentiation is clear then its easier to position the HOTEL from the luxury perspective. Ammenities, facilities and convenience!

1. Ammenities describe levels of comfort

2. Facilities describe functionality of the HOTEL

3. CONVENIENCE is the location from the nearest airport/rail head/road destination.

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Social Proof

idea posted by Shruti Paricharak Travel Consultant, Neemrana Hotels Pvt Ltd

Sell with social proof. If your hotel has good reviews and an excellent rating on sites like TripAdvisor, leverage those 3rd-party recommendations. The opinions of other guests carry more credibility than something you would say about your own hotel.

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idea posted by Chandra Sekhar Culinary, Rich Graviss Products (P) ltd

try to sell with the pacakage include like airport pick up or sight seeing etc.,

 

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