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Posted in Community :

Business & Strategy |

young brigade |

My vision

 
Started by : Sudeep Tarafdar, Senior Consultant, IBM   02 05 2010 08:43:14 +0000
Industry : BankingFunctional Area : India(Markets)
Activity:  79 views;  last activity : 07 06 2010 20:18:09 +0000

Today of all the bank transactions, less than 10% now take place through proper bank branches. Most account holders these days now use automated teller machines (ATMs) and the internet for accessing their accounts and withdrawing cash.


http://www.globalgiants.com/archives/fotos2/TRITON-ATM.jpg

While ATM usage has soared, most customers are yet to make full use of their ATMs. Even after capping on 3rd party transactions it has not bothered people to go for these ATM's. From the time they were commonly referred to by their pseudonym ‘Any Time Money’ — an allusion to the freedom they provided from bank counter timings — today there is a huge scope of converting an ATM into a one stop solution for many banking related purpose & also can accomodate many common things like payment of bills and things like that. So I would like to ask people on the platform like, what else do you want your ATM to do apart form lending money? Do share your views on this interesting topic.

 
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1 2 3 4 5
1 Utility bill payments at ATM's
2 Mobile recharge
3 Rail tickets...
4 Include as maany services as posible in ATM.s and Provide 1 or 2 day training to ATM user
5 Railway/Airline ticketing,Local infirmation and Movie tickets.
6 It should never be empty :)
7 Cash deposit

Utility bill payments at ATM's

idea posted by Sudeep Tarafdar Senior Consultant, IBM

I think these ATM kiosks should not just be cash dispensers and they should offer other varied services like utility bill payments, and this will help many to avoid the long queues and also it will reduce the need to even get on the net, where still Internet connectivity is lacking in India, so apart from lending money if bill payments also happens in these ATM's it will be a bit more useful.

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Interesting! If it is possible to introduce a number of services through ATM, it will save millions of seconds of every citizen.

1
  

Electricity bill payments at the ATMs should be introduced. This facility was available at ATMs at a bank in Saudia Arabia long back in 1992 or so when I had been there for some project assignments.

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by Nitin M Aras, XYZ  | 02 05 2010 09:52:24 +0000

Most of the things are covered in current facilities of ATM...utility bills you can pay online through credit/debit card...reflected in your transictions....Its OK

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Mobile recharge

idea posted by Kavitha Shankar Sr/Principal Coresspondent, ABC

It is seen that in some of the ATM's one can also recharge their mobile too I mean extend the balance that is available on their mobile phones, if this there in all the ATM's it will help people as there is no need to go to other outlets for mobile recharge.

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by Arunangshu Choudhury, Agent, L.I.C  | 02 09 2010 16:33:40 +0000

Yes,for both pre-paid and postpaid.Great idea.

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Rail tickets...

idea posted by ujjval jain Retail, Retail

Many times we find ourselves or others making great efforts to get train tickets or even platform tokens in the 11th hour rush that too at limited counters.

I think this can be a great relief for many, even one will be able to secure reservation with that.

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Include as maany services as posible in ATM.s and Provide 1 or 2 day training to ATM user

idea posted by K LAXMINARAYANA RAO Freelancer

We have a Manned ATM like machine installed by BESCOM in Bangalore for Electricity Bill paymernt. Ataendent is available to help people to use the ATM between 9 Am to 8 PM but the machine can be used 24 hrs a day. you can pay by cheque, cash or transfer from your bank. While there is a help manue if one is not coversant with the use of the ATM he will take long time and the queue builds up infront of the machine. Similalry in bank ATM.s some times you will find long queues. The facility currently available is related to banking only. It is a good idea to add train / Bus ticketing, Utility bill payment. We can even think of information kiosks, which provide information where a registered user of ATM can get various information like location and route search, birth plat form for train and Bus, Various govt rules, info on road condition and trafic, Government procedures and so on. registered user can deposit amounts and based on his use fee may be deducted from his deposite. registered user can be given USER ID which may be merged with the national ID which is now proposed. Even facility caan be provided on credit and customer billed directly through his bank.

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Railway/Airline ticketing,Local infirmation and Movie tickets.

idea posted by Arunangshu Choudhury Agent, L.I.C

I think adding a page/option that connects to a railway reservation system is entirely viable with the present setup itself at no extra cost.The amount can be directly deducted from the account,and some form of a reciept/ticket/voucher can be directly printed by the ATM machine itself.Similarly Movie tickets can also be obtained at local ATM.Kavita and Sudeep have already added the other two most important points.Thanks to both of you.

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It should never be empty :)

idea posted by Makrand Bhave Marketing & MICE, WIZCRAFT International

I should always find the ATM full of money in my account at any given time... Its called ANY TIME MONEY roght??? :D

Jokes apart, But there are a whole load of innovative ideas here and I do not want to clutter them at all. Thanks for the referral.

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Cash deposit

idea posted by Paresh Dhembare Area Sales Manager, ICICI Bank Ltd

I think banks should start cash deposit facility at the ATMs, which will save the customers time to visit a branch & wait in a queae. It will be more convinient as one will be able to deposit cash anytime.

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