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Topic : How to manage virtual teams?
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Tech World

 
Industry : Human Resources (HR) ConsultingFunctional Area : Organizational Development(People Management)
Activity:  235 views;  last activity : 07 06 2010 20:18:09 +0000

Today employees of an organisation work for the company from all over the world. Employees are scattered all across the globe & are contributing to the development of the organisation. Diversity in the national background and culture of team members is common in virtual teams. Heterogeneous teams arre those that have greater diversity than homogeneous teams of individualism/collectivism values, different languages spoken, country of birth, and nationality.

It is seen that heterogeneous teams are less satisfied and cohesive and had more conflict than the homogeneous teams.

So, what impact does national cultures have on global team interactions?? Give Ideas..

 
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1 2 3 4 5
1 Knowledge Sharing & Unity
2 Diversity / heterogeneity
3 both plus and minus
4 Managing changes will be a challenge to organisations.
5 not good for future
6 Diverse underlying organizational models
7 The Impact of Cultural Diversity on Global Virtual Team Collaboration A Social Identity Perspective

Knowledge Sharing & Unity

idea posted by Prarthana Devi Database Architect/Designer, Leading IT Company

With people from different corners of the world working together under one roof helps to build a multi cultural work environment. People tend to learn a lot of new things fro each other & this helps to bring them closer & there is a better understanding b/w eachother.

Peolple tend to respect each other's cultre thereby respect each other. This helps the team to work together & reach a common goal.

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very useful insight on the benefits of cross cultural workforce.

cross-cultural teams have good people mix.people from different cultures have their unique approach to a particular situation which may be beneficial for each team member if they try to inculcate those approaches in their own domain of situation-specific tools of problem solving.

also people assigned to international projects will be at ease in dealing with clients and customers overseas-resulting in effective knowledge sharing and greater team bonding.

this help company to position itself as a true MNC -- not only at work but also at heart.

 

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by Nisar Ahmad, Manager buisness developement, IBall  | 03 06 2010 10:39:34 +0000

It is usefull as people from across the globe handled different situation and adversities ,sharing with each other their ideas and knowlege makes a good team a good example is IPL team.

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Communication differences due to national culture are indeed salient, as are differences in microorganizational identities.

These differences may, in fact, be mediated by commonalities shared by team in functional culture, corporate culture, and project-based culture. Such similarities appeares to dampen the effects of national cultural differences. Additionally, the engineering culture may be a particularly lowcontext one in which technical code serves as a common language and facilitate communication.

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Diversity / heterogeneity

idea posted by Azhar Kazmi Professor, King Fahd University of Petroleum & Minerals

@ Prarthana: This is quite a popular issue among scholars in international management esp the ones who study cross-cultural management. The global team interactions are impacted by the diversity and heterogeneity of national cultures. The 'melting pot' phenomenon that develops in a cross-cultural team is supposed to bring in diversity of views avoiding groupthink and leading to better quality decisions. That's the common thinking. But there might be some cons too in a cross-cultural team. For instance, politicization based on national identities.

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Thats Right... heterogenity should be practised and professionals should be trained about cultural differences of peers in a team even before they are deputed together... each professional gets to know the other more better by this way... I have seen it work... yeah it really works... :)

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by Sayantan Bhaumik, Principal Consultant, PwC  | 03 07 2010 14:29:34 +0000

Diversity or heterogeneity helps to solve complex problems more easily due to ideas from cross communities. It also makes people more helpful to peers, provided it is encouraged by the top management.

However, being merely cross cultural will not help. The educational background of all the employees in the team should be comparable, specially in a knowledge based industry like the software industry.

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both plus and minus

idea posted by vasem want Head/VP/GM-R&D, 3i Infotech

Cultural diversity has its share of plus and minus points , knowledge wise yes people tend to gain exposures but work culture wise we may face some bumps, as if u look from indian point of view working late is a common standard but for other geographies it might not be true , and people there believe in 9 to 6 culture, and this causes an imbalance in work culture and thus formation of groups which is dangerous again, i believe one has to carefully put a mix in a team in a balanced way , a leader has to really create an environment of balance while setting up of teams.

and yeah one thing i wana share, there are ideologies which say, "if you cant finish your time on time and have to slog regularly , you are inefficient ", does this mean we Indians are inefficient??? as our late office culture is very known

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Managing changes will be a challenge to organisations.

idea posted by p.b.ramesh Credit Analyst , ECLOF

Attitude towards time, to wealth, to work, to family, to ethics, could all be different among different national cultures.

We will take a few examples:

For instance, working late, for whatever reason, is acceptable and indicates a positive attitude in India. This is considered 'strong' work ethics. But the same trait is considered bad work ethics in the West. An implementation team of an Indian software company, with an Indian team leader but mostly consisting of team mates of assorted nationalities ran into trouble within weeks at the client site. The manifestation of a failed leadership was evident: General disaffection, lack of interest, absenteeism, clien dissatisfaction.  The reason : The so-called "shared value" of the team leader was dedication that ignored rules of working hours held so sacrosanct among the others. 

Another example: Our attitude towards family:  In India work comes first, and then the family. Even families shun individuals who forsake work with a view to tend to family. This is so even in Japan. But in the West, a good work-life balance that gives importance to after-work life is emphasised.Strict 5 day weeks is the norm.

Another one : Team spirit: For centuries our seers and Gods - the real methaphors of our national culture - have exhorted us to be inward looking. Realisation of the inner self, salvation of individual soul, spiritual separation or detatchment from fruits of labour - These have all resulted in Indians generally giving importance to traits that aim at individual excellence.  We hear critics argue that  team spirit were seldom highlighted in our culture. With the result, Indians generally are perceived in global communities as those who are inward looking and who need to have greater appreciation of the importance of team spirit.

 

For organations operating globally, core values can within different national organisations of the same company, and not just among people.

Attitudes towards one's work (dharma), money (Artha) are acquired slowly over a period of life time, and sudden adaption to global cultures needed to be handled slowly, with understanding and patience.

P B Ramesh

sherma100@yahoo.in

 

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by Kenneth Mortimer, Founder & Principal  | 03 07 2010 08:05:56 +0000

Be careful how you select team members not only from the aspects of skills and experience but more importantly from the cultural standpoint. Cultural incompatibility destroys projects!

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not good for future

idea posted by ahsan technologies Network Admin/System Admin, AHSAN TECHNOLOGIES

due to this scattering people lose all their relatives specially wifes, and parents. this should be avoided.

-------------------------

http://www.isocial.in

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Diverse underlying organizational models

idea posted by Kaj Voetmann Senior Consultant, Beren

Geert Hofstede investigated this. Different cultures has different combinations of 5 dimensions. You can find the results on http://www.geert-hofstede.com/hofstede_india.shtml. He suggests each culture has an underlying organizational model. He refers to Mintzbergs structures in fives. The national model is highly dependent on the level of basic education in the country/industry.

The cure is to spend time on building a learning culture that cultivate heterogene teams. Homogene groups can never become a team, where people complement each other in insigth, overview and experience. We never needed teams in really bureaucratic organizations we needed clones of the manager.

You will need the learning culture in a team with members from the same culture as well. The main challenge is to be open to talk about the surprises you experience when one in the team does something unexpected. Usually it has nothing to do with national culture, but lack of mutual trust and empathy.

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The Impact of Cultural Diversity on Global Virtual Team Collaboration A Social Identity Perspective

idea posted by ravindra shrivastava Information Systems(MIS)-Manager, iifs pvt ltd

Virtual teams have been seen as a promising way of organizing work for organizations to cope with the current rapidly changing business environment. Issues concerning virtual teams have received considerable attention in both the academic and practical world. In this paper, a case study approach was used to explore Chinese perceptions of the impact of national cultural difference (China vs. U.S.) on knowledge sharing activities in global virtual teams. Four cultural dimensions (language, education, technology and material culture, and attitudes and values) were identified. The final results show that language has the most salient impact on an individual’s knowledge sharing activities, followed by education, attitudes and values, and technology and material culture. Individual characteristics, organizational culture, time zone problems and leadership style all have a mediated impact on knowledge sharing activities.

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