Posted in Community :
Tech World
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Activity:
52 views;
last activity : 01 22 2011 18:20:41 +0000
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Customer Satisfaction
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Completion of tasks within budget
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Define success and measure
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post-project glitches free
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Employee Satisfaction..
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Customer Satisfaction
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Sakshatkartv.com
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The revenue it brings
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Customer Satisfaction
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Project Objective
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Customer
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Customers Often Enquiry For The Product/Services [ORDER]
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i agree with your opinion as for my knowledge
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JUST DO YOUR WORK,NO NONSENSE.
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Success of the project in our organization mean customer satisfaction.If our customer is satisfied with what we provided to him then it will be counted as successful.
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ATMA RAM CHAVALI, MANAGER IT, SBH
| 01 22 2011 17:23:45 +0000
Yes, Customer satisfaction is most important factor in measuring success.It is also important to complete the task/goal within the alloted budget both in terms of time and money without compromise to quality
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SHRIKANT MANOHAR DANKE, Project Manager, Phadnis Infrastructur Ltd
| 01 10 2011 15:27:57 +0000
I want to support it above all!
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Sikander Mandal, Product Manager, Ubele Solar & Soft. S.L.
| 01 07 2011 15:40:26 +0000
Customer Satisfaction is must! Today Customer is has their own taste they need good quality product, its upto organization how they have to do it. Cos Organization has to do it within budget and time period. For this each step has its own role, how they Manage the project with eveything in it.
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On lean projects we track the reliability of the planning system as measured by how often tasks complete as promised. Increasing reliability of completions counteracts the compound effects of dependence with variation. Consequently, the completion time of the whole project becomes more certain. By measuring the completion of tasks against as promised, one is likely to increase individual’s estimating the time to completion more accurately, there by ensuring the whole project becomes more certain of successful completion against an overall timeline. |
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Manoj Pande, Corporate Advisor
| 01 06 2011 05:40:05 +0000
I agree with you. How ever project must be completed with in given time frame along with the given budget. Most of the Govt executing agencies handling various projects need to be enlightened about this aspect.
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Prakash Saitwal, Technical Support Manager, Aditya Birla Management Corporation P. Ltd.
| 01 05 2011 18:09:05 +0000
The project success may be measured on three parameters : 1. Completion within budget. 2. Completion within time frame. 3. Degree of success achieved in pre-set quality parameters. Bue customer will be satisfied ONLY when above three parameters are achieved. Hence, Customer Satisfaction is the single factor representing project success.
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I agree upon all the above ideas, but most projects and organisation defines a goal to be measured. SMART is one such methodology
S - specific
M - measurable
A - attainable
R - Realistic
T - timely
to set goals.
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Completing projects under the defined parameters, viz., cost, time, quality, etc. augur well. The completed project conforming to all the above parameters should stay on ground without glitches and tinkering every now and then. Project's success should be counted only on real time and time-tested basis, say, give it a time for one year from the date of roll-out! We are very familiar to Corporatation's projects undertaken to facilitate general public, viz., roads, bridges, canals, etc. leaving us strained after completion eternally!
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Stressing our entire focus on customer what we here don't realize here is that it is basically the interest and attitude of the employee that will pay at the end. No doubt it is the client who will pay for the good job done but if the same efficiency is not maintained over time it is the company's reputation that pays for it.. what has not been taken into consideration here is the high level of attrition observed in many companies in recent times.. No doubt it is making projects pay..
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That is the key.
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its depand on the time and person . Beat anything in the life www.sakshatkar.com www.pressvarta.com
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Everything boils down to the revenue that your projects bring for the company. Other things are subsidiary.
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Customer Satisfaction should be the priority if customer is satisfied then u can easily resolve the other issues, half of them are already solved if customers are satisfied.... bcse its are final goal and that's the key to generate revenue..
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Every project has its own definition containing the key measures like objective, vision, budget, expected result, etc. These metrics projects the success measures.
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customer satisfaction undoubtedly...as the saying is "customer is god" we actually need to take care of him, should not betray him as he is the giver & taker.
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I think this parameter is very important, because if customer is interested in buying this product/service means its a successful project.
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its depend upon the company structure.1)the company provide the less professionals and the project finish mean time. 2) the credit worthiness of the company.3)company not maintain good parameters to achieve the goals. this is the main reasons for company loss is projects.
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proper measures should be taken to reduce grapevine...n chit chatting at work place.
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