Posted in Community :
Marketing & Branding
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Activity:
65 views;
last activity : 03 24 2011 23:09:16 +0000
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Increase efficiency
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give value for money
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Change in Mangaement system & Customer service center
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KISS strategy
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Provide 24x7 Customer Service Support In Excess
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ALL MOBILE SERVICES SHOULD BE ONLINE ALSO
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Tricky Providers
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ALL THE SERVICES SHOULD BE WIFI & ONLINE BASED
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Efficient infrastructure & customer care
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None of above
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This is something from my personal experience.. I had deactivated my sms pack and still it got renewed and money got deducted it left me with negative balance at night in the middle of road when I was about to make a call to pick me up ad there were no transport modes available.. When I contacted CC they just said that once deducted they can't refund. It wasn't my mistake and still I suffer. The next day I got a new sim (MNP was not active at that time). |
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NATTERAJA R. ARIKRISHNAN, GM-Projects, Bentec Electricals & Electronics Pvt. Ltd
| 03 12 2011 16:59:20 +0000
Efficiency and better services to the users are very important to increase their customer base who, will otherwise choose the next one who is giving the same. Thanks Ms.Kavitha.
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Rathin Deb, Advisor and retail consultant, currently as Branch Manager, Tower Infotech Ltd
| 03 10 2011 10:32:23 +0000
Yes Kavitha you are right the efficiency should be improved. In order to do the same let only private players be in the game keep Govt like MTNL or BSNL out o it you will be amazed to see the level of efficiency.
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annsamrat , Director
| 03 10 2011 08:04:39 +0000
This industry has grown faster than any one anticipated.I feel that the service providers are unable to coop up with demand of after sale service ,due to shear volumes.Their main draw back is man power/call centers who are absolutely inefficient ,may be 20-25%.Same thing has been true to their accounting software,mostly attended by staff who are over worked or less informed. The fact Service providers are making extra money in the guise of this inefficiency.And therefore ,quite happy to continue. What is required is 1.Will of service provider to be honest and efficient 2.TRAI to take initiative 3.Consumer forums to initiate higher penalties 4.Similar to Railway consumer panels,each provider should have a panel to monitor.
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customer is king, he should get best service and better value for money
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Ms. Kavitha i agree with you, there are many kind of problem facing by many customers every day. Your problem and complain will true definitely and even though telecom company's are also know very wwell about this complain. Before 3-4 years ago when caller tune service was launched, same problem that automatically caller tune was activate and company were not giving refund like that. It sholud require many changes in telecom sector as well as policy. Some times even customer care executive also not giving feedback properly due to their company policy. They said only "SORRY".
Till date people are facing lot of problems, not seen much improvement. Not much expectation that telecom sector will improve their service or not. lets see
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Keep It Simple and Straight,is the buzzword,if whatever you've promised is implemented,cleanly,clearly and in a straightforward way,then 99% of your problems will go away,customers will be happy and telcos can laugh their way to the bank.
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Provide 24x7 Customer Service Support In Excess Of Demand Bcz Anytime Anyone Calls Them It's Too Difficult To Reach Out To Them And Makes An Individual, Annoyed And Frustrated...
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IF WE PROVIDE EACH & EVERY SERVICE WIFI & ONLINE SERVICE THEN ONLY WE CAN PROVIDE SERVICES IN SECONDS JUST CLICK & GET |
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Yes Kavita. I too was vulnerabl and underwent the pains.For more than an year, they were deducting certain amount every month without my knowing. Whenever I tried to get rid of that(stupid service), it was further more costly. Customer care,then, was equally mischievous. Later, I understood that almost all providers play such tricks. |
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IF WE PROVIDE EACH & EVERY SERVICE WIFI & ONLINE SERVICE THEN ONLY WE CAN PROVIDE SERVICES IN SECONDS JUST CLICK & GET
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A good system to handle customer care efficiently all day & an effective infrastructure to produce efficient services. System & Infrastructure does improve efficiency and services. |
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Most Indian telecom service providers are providing world class services, parhaps some one should check services from US / Japan / UK and comment
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