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Topic : The Best Of Banking & Investments....
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Banking & Insurance Professionals

 
Started by : Rashmi Chawla, Cust. Service Manager, Leading Bank   09 16 2010 11:01:58 +0000
Industry : BankingFunctional Area : Business Processes(Operations)
Activity:  135 views;  last activity : 04 18 2013 12:04:00 +0000

With years, banks are also adding services to their customers. The Indian banking industry is passing through a phase of customers market. The customers have more choices in choosing their banks. A competition has been established within the banks operating in India.

So, which banks provide the best services?

 
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1 2 3 4 5
1 State Bank of India
2 All are same
3 Pvt. Sector banks and majorly providing better services then psu.
4 Pvt. Sector banks and majorly providing better services then psu.
5 IDBI
6 State Bank of India
7 State Bank of India
8 No One is Satisfactory
9 axis bank
10 State Bank Of India
11 Union Bank of India
12 state bank of india
13 BANK OF BARODA
14 Exclude serving and past employees of Banks from this question
15 HDFC Bank
16 Private Banks
17 Private banks
18 pvt sector Banks
19 Sbi Services
20 RupeeTalk.com
21 SBI
22 State Bank of India

State Bank of India

idea posted by Rashmi Chawla Cust. Service Manager, Leading Bank

SBI is the oldest bank of India and also India's largest commercial bank. This government owned bank was established in the year 1806.It is also the second largest bank in the globe. The bank provides a wide array of banking products through their effective network not only on India but also overseas.

The bank has about 16,000 branches and is also accountable for one-fifth of the loans of India. It has about 8500 ATMs across the nation.

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by tanmoy , B.Tech/B.E. student, wbut  | 06 09 2013 06:48:54 +0000

SBI SBI SBI SBI SBI SBI SBI SBI SBI SBI SBI SBI

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by s.baalu , Consultant, XYZ LTD  | 10 04 2010 11:22:37 +0000

SBI by its sheer  size is  far ahead of its nearest competitor and should be the best.Most people  still think it is the only govt bank as many Govt transactions like pension and treasury payments are made there.(Rashmi are you from SBI?)

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by Ajith Thomson, Business Alliances Manager, Hdfc Standard Life  | 09 20 2010 13:28:14 +0000

sbi customer service is excellent compared to all other banks everyone is saying that pvt bank is giving is more customer oreinted. but from my experience they only use our money and do not giving any customer service

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All are same

idea posted by SHRIKANT MANOHAR DANKE Zonal Manager / Sr. Project Manager ( Civil Engineering), Kumar Properties

Just to put it in funny way- & i.e.

In Sholay, Amitabh/JAY Said to Dharmendra/ Veeru while traveling in a train," Mujhe to sab police walo ki surat ek jaise hi dikhti hai"

This strange law is applicable to our all public sector banks. All are same. No one is different from other, as no one is caring for their customers.

& all are forgetting that ,'Customer is the King/ or to whom you should give first priority."

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by Nilesh Pawar, Legal & Secretarial, Valencia Professional & Management Services LLP  | 03 03 2011 09:10:27 +0000

Yes with some variations all banks are same.

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by prasad , Freelancer, Banking  | 09 29 2010 17:42:30 +0000

Actually, most of the banks do provide passable services. It is not the bank but the people at the helm, either as Chairman, or Regional Managar or a Branch Manager that matters. If they are keen a seemingly dud bank also would provide excellent service. SBI thought is a great lender, will test the patience of the borrower, with no sense of time value for the borrower. Worst thing is with so many committees, no body takes ownership of a proposal and the poor borrower may be denied after a few months of running around

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Pvt. Sector banks and majorly providing better services then psu.

idea posted by arun kumar singh Sr.project manager, lodha group
service point of view the pvt. sector is doing more then psu
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by Madhury Dandage, Project Co-ordinator, Powerica Ltd.  | 04 18 2013 12:04:00 +0000

It costs your pocket. The pattern of deduction is so funny that they deduct any amount in any of the month without your consent.

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by Akhil Saxena, Addl.GM, BHEL  | 09 17 2010 22:42:20 +0000

One has to go to SBi and see how the behaviour is. For any service request, they do not have time to respond/attend and will in turn give  you a cold shoulder. In Private banks, they do charge but are receptive and warm to you.

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Pvt. Sector banks and majorly providing better services then psu.

idea posted by Jyoti CHETANI Freelancer, Equity Research/Analytics

I think from service point of view the pvt. sector is doing more then psu.

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by Rathin Deb, Advisor and retail consultant, currently as Branch Manager, Tower Infotech Ltd  | 09 21 2010 05:37:22 +0000

Jyoti I agree with you on this. There are always exception to the rule. Any day private banks provide better services.

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by Jyoti CHETANI, Freelancer, Equity Research/Analytics  | 09 17 2010 06:11:23 +0000

Dear Mr. Luthra,

I dont deny your comments on volumes etc etc.

But read the question carefully, its just asking about services only. I agree Pvt. banks getting the cream segment and not participating in minority clients.

Now the point is PSU Bank always enjoy the goodwill better then Pvt. Banks as people feel more security with low cost. But due to lacking or delayed infrasturcture and poor work culture in PS Ubanks are failing to provide the services. In PSU`s Bank Branch, only the Bank Manager runs pillar to post to serve the clients but not junior employee care for it. Even the manager or peoples dont sack the unefficiant / letharzic peoples as the powers are restricted.

Hence the service failure.

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by hemant kumar luthra, Asst. Manager/Manager -(NonTechnical), S.B.I.  | 09 17 2010 05:04:35 +0000

I deny from your statement..first of all just compare the quantity with quality..how much cliental is served by pvt. sector..and that too which class...is it minor or major..mass or selective...inspite of selective,they are not able to render the expedite service as public sector, the infrastucture provided to pvt .sector and public sector..returns to employees...pvt. sector pose of hiring the cream ..as per certificate only..actuall brain lies with public sector..public sector handles the mass and not selective and inspite of that the compete with expedite service as compared to ratio of clients attended in a day.

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idea posted by pappu. vanamali Manager (Finance &Accounts), Nayaasugarcomplex ltd

I am in the view that Industrial development bank of india services are better than other banks beacause of their expertise in financing and services and maintaining relation ship with customers.

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by Santosh Bajpai, Project Leader/Managing Consultant, A2Z Banking & Financial Wealth Management Solutions  | 03 06 2011 09:10:18 +0000

supporting your views IDBI BANK is a universal bank in new generation and technology after four decade vast experience in industrial project and corporate relationship with retailing the all products and services free of cost to individual customer it's means is only public sector banks those work as home for small ones not for big ones and trying to knot become the largest bank in India.

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State Bank of India

idea posted by paranivelan Sr.Executive, secure network solution india pvt ltd
Comparing with other private bankers SBI have more no of branches also they have on line connection for all the branches and fast action good service SBI is too good
1
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State Bank of India

idea posted by Neeraj Kumar Rai Asstt Manager, State Bank of India
I fully agree with u murthy sir, State Bank of India is ''ABOVE ALL'', my vote to SBI for every second i've been asked for.
1
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No One is Satisfactory

idea posted by Vipin Bhasin Private Equity/Hedge Fund/VC-Manager, Indian Investment Co.

Although Indian banking is known as world's best banking but we cant point out any single bank which provide best banking among all. Because i don't think that even a single person satisfy with service sector industry. Our expectation are too high and always running on increasing trend.

Like; all customers are not same, all banks are not same. The behavior of employees perceive in different manner by different people. I agree with Mr. Shrikant that "All are same". Because due to competition there is a huge change can feel in working style of PSU. & Private sector banks covers only limited area & they have too many complaints also. So we can't point out any single name..

In Short, Try to obtain the benefits of monopolistic competition between PSUs and private sector banks. It is good for retail customers because they always have choice to shift their banking..  

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by Anita Sawant, M & A Advisor, SBI Caps  | 09 20 2010 09:18:46 +0000

Agree with you to some extent Mr. Vipin. You are correct on putting your views across..:)

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axis bank

idea posted by manikanta raj Deputy Manager Finance, project financing, leading Financing company

axis bank is best in customer service.  People are really good.  they really value the customers. according to me it is the best bank in CRM.

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by R N Bhattacharyya, Freelancer, Freelancer  | 10 20 2010 10:20:12 +0000

I do not want to name any Bank, whether it is PSU or Pvt sector. Actually benifit and rules of invidual banks are different but relation of Bank employees with customers depends on Bank's disciplene/attitudes and varies from Bank to Bank and branch to branch.

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State Bank Of India

idea posted by B.Y.Kavishwar Dy. Manager (Metallurgy), Birla Precision Technologies Ltd.(Indian Tools Mfgr.Ltd.)
Service and availability of branches made them best banking services
0
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Union Bank of India

idea posted by Esha Johar Risk Analyst, Irevna

This PSU unit has convinced the customers that they are 'Good people to bank with'. More than 50% of share capital of Union Bank of India is held by Indian government. Around 27,000 employees work together to fulfill the bank's mission to reduce the gap between expectations and deliverables.

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state bank of india

idea posted by thiyagarajan rajkumar Assistance manager-power generation, covanta madurai operating pvt ltd
its state bank of India.
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BANK OF BARODA

idea posted by ayushman Marketing Manager, Bank of Baroda

NOW A DAYS BANKING INDUSTRY IS TOTALLY CHANGED, I M TALKING ABOUT THE SERVICE QUALITY OF PSU BANKS. LOTS OF CUSTOMER CENTRIC APPROACH ARE APPLIED TODAY, NOW BANKS ARE MORE CONCERNED ABOUT THE CUSTOMER RETENTION. SO IF WE GO THROUGH THE CUSTOMER SERVICE DELIVERY SYSTEM OF BANK OF BARODA IT WILL NOW AT PAR WITH THE PEER BANKS. THEIR SERVICES IS NOW BECOME CENTRALISED , A NEW RETAIL LOAN FACTORY CONCEPT IS INTRODUCED BY THE BANK WHICH WILL HELP TO IMPROVE THE QUALITY OF LOAN ,IT ALSO REDUCES THE DELIVERY TIME AND MAKE IT MORE CUSTOMER FRIENDLY. 

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Exclude serving and past employees of Banks from this question

idea posted by kanukurthy sudershanrao Operations Manager, Andhra Bank

My suggestion is that any idea expressed any one connected with Banking should be excluded from this discussion, because bias will be there

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HDFC Bank

idea posted by Sharad Gupta Software Developer, CG Mumbai

I think HDFC bank is proividing best service in India..

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Private Banks

idea posted by R N Bhattacharyya Freelancer, Freelancer
The employees of PSU banks have taken it granted that, thier job is secured and therefore,quality service to customers does not matter.
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by hemant kumar luthra, Asst. Manager/Manager -(NonTechnical), S.B.I.  | 09 17 2010 11:05:44 +0000

sir, sorry to say .....just have the experience of any pvt. sector as well as MNC...INSPITE OF SELECTIVE BASIS...they also lack quality and expedite services...leave apart the infrastructure....what about hidden charges for every services..that on late basis...where as in public sector,a customer with 500/= min. balance enjoys the same fascility as with having 1 lakh bal. in his account customer, no discrimination or bias in services.. can an ordinary man think of ebtering a pvt. sector..leave apart the service he will get..he is ab intio debarred of becoming a customer...they might be having cream in dress code and faces but not the quality and brain which public sector has and courage to render the services to the mass... 

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Private banks

idea posted by Omkar Nandi Business Analyst Merchandise planning TARGET
take less time to service customers which matters the most in this busy world
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pvt sector Banks

idea posted by veerababu Financial Accountant, BSCPL Infrastructure ltd
Pvt sector banks are provide fastest and quality service to their customer like HDFC, ICICI Bank, Indus Ind Bank, Axis Bank..... etc..PSU banks also provide better service but delay their services to customer compare to Pvt sector banks. But Pvt sector banks charges are very high compare to PSU banks...PVT sector banks service very speed and immediately respond. their restriction also low for loans compare to PSU banks..
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Sbi Services

idea posted by Amit Gupta Assistant Manager - Business Development, NetGains Technologies Pvt. Ltd.
SBI is best for service but now they charge too much amount if you transact money 2 another SBI...
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RupeeTalk.com

idea posted by Ajay Tiwari SEO, Manager, RupeeTalk
One should be check www.rupeetalk.com here you read reviews of all Indian Banks
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idea posted by Narendra Tiwary student placement coordinator, SSIM
The ubiquitous bank "State Bank of India" and its large presence with the skyrocketing growth is well confirmation of the fact that it is best. other banks are ofcourse good in one way or the other but overall SBI stands best.
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State Bank of India

idea posted by Vinod kumar MBA (Finance) student, Punjab College of Technical Education
availability.
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