Which bank provides the best banking services in India?

SBI by its sheer  size is  far ahead of its nearest competitor and should be the best.Most people  still think it is the only govt bank as many Govt transactions like pension and treasury payments are made there.(Rashmi are you from SBI?)

sbi customer service is excellent compared to all other banks everyone is saying that pvt bank is giving is more customer oreinted. but from my experience they only use our money and do not giving any customer service

yes, SBI. moreover, it has remarkably evolved itself to the present scenario.

Actually, most of the banks do provide passable services. It is not the bank but the people at the helm, either as Chairman, or Regional Managar or a Branch Manager that matters. If they are keen a seemingly dud bank also would provide excellent service. SBI thought is a great lender, will test the patience of the borrower, with no sense of time value for the borrower. Worst thing is with so many committees, no body takes ownership of a proposal and the poor borrower may be denied after a few months of running around

Jyoti I agree with you on this. There are always exception to the rule. Any day private banks provide better services.

Dear Mr. Luthra,

I dont deny your comments on volumes etc etc.

But read the question carefully, its just asking about services only. I agree Pvt. banks getting the cream segment and not participating in minority clients.

Now the point is PSU Bank always enjoy the goodwill better then Pvt. Banks as people feel more security with low cost. But due to lacking or delayed infrasturcture and poor work culture in PS Ubanks are failing to provide the services. In PSU`s Bank Branch, only the Bank Manager runs pillar to post to serve the clients but not junior employee care for it. Even the manager or peoples dont sack the unefficiant / letharzic peoples as the powers are restricted.

Hence the service failure.

I deny from your statement..first of all just compare the quantity with quality..how much cliental is served by pvt. sector..and that too which class...is it minor or major..mass or selective...inspite of selective,they are not able to render the expedite service as public sector, the infrastucture provided to pvt .sector and public sector..returns to employees...pvt. sector pose of hiring the cream ..as per certificate only..actuall brain lies with public sector..public sector handles the mass and not selective and inspite of that the compete with expedite service as compared to ratio of clients attended in a day.

One has to go to SBi and see how the behaviour is. For any service request, they do not have time to respond/attend and will in turn give  you a cold shoulder. In Private banks, they do charge but are receptive and warm to you.

Agree with you to some extent Mr. Vipin. You are correct on putting your views across..:)

I do not want to name any Bank, whether it is PSU or Pvt sector. Actually benifit and rules of invidual banks are different but relation of Bank employees with customers depends on Bank's disciplene/attitudes and varies from Bank to Bank and branch to branch.

sir, sorry to say .....just have the experience of any pvt. sector as well as MNC...INSPITE OF SELECTIVE BASIS...they also lack quality and expedite services...leave apart the infrastructure....what about hidden charges for every services..that on late basis...where as in public sector,a customer with 500/= min. balance enjoys the same fascility as with having 1 lakh bal. in his account customer, no discrimination or bias in services.. can an ordinary man think of ebtering a pvt. sector..leave apart the service he will get..he is ab intio debarred of becoming a customer...they might be having cream in dress code and faces but not the quality and brain which public sector has and courage to render the services to the mass...