Ameet Ranjan, Regional HR - North India, Maclellan Integrated Services India Pvt Ltd
| 01 21 2010 05:14:11 +0000
I have few questions for my fellow HR professionals and Business Managers, they are:
1) Everyday as a person or professional you meet so many people; do all of them love you?
2) Talking about profession, which is the profession, which is liked by all and sundry? Do you like lawyers…police personal…politicians? Why only to point at HR-Professional?
3) How many of you Love George W. Bush and how many have you hate Osama Bin Ladin?
Challenges for HR Professionals - Human Resource Professionals deals with the most difficult part of any organization – "Human Beings". They are not machines. They have emotions, sentiments, different behaviour, different beliefs and culture. A part from that, we have Government, labour laws, and law enforcement body. Over and above that we have investors, management and board of directors. I don't know, how you are expected to keep all these people happy?
Competencies in HR Professionals - certainly, even HR professionals need to change the way they work. "Proper Communication", I repeat, "Proper Communication" can solve most of your problems and issues. To have proper communication, one should have proper information about the labour laws, about business, about policies and procedures of the company and about the industry. Most of the time…most of the HR professionals…don't have this. Proper Communication also includes "Proper Listening" and that is also lacking in some of the HR-Professionals. "Understanding Human Behaviour" is another trait, which can help in addressing many problems.
Why employees hate HR?
ó Employees hate HR, when
ó They don't get solution for their problems.
ó They don't get proper information.
ó There is communication gap.
ó You fail to keep your words…your commitment.
(Is there anything else that they expect from you?)
Of Course, "Proper Communication" can solve many issues. If there is any query, give "legally supported" and "logically correct" solution. I also feel that as we are growing...as there are more and more mediums of communications...we are not communicating properly and I tell you...proper communication can solve many problems both at personal and professional front. Those people, your employees are not duffers or dumb…don't try to be over-smart. Don't lie to them. The day they come to know that the information provided by you is false or fake…they will start hating you.
Customer Centric Approach - This is the best way to know…where you are wrong. Why they hate you? And what are the areas of improvement? Treat them as your Customers and let the part of HR department behave as "Customer Service Centre". Treat them the way you like to be treated when you are "Customer" and at the service centre of another service provider. As they say, "Don't do what you don't want other to do to you"…"Don't serve the food that you don't like to eat".
Think about it…and share your comments and feedback.