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Started by : Sudhish Chatterjee, Product Development Manager, Motors   07 23 2009 09:48:35 +0000
Industry : AutomobileFunctional Area : Productivity & Performance(Strategy & Execution)
Activity:  20 views;  last activity : 07 06 2010 20:18:09 +0000

As we know anything will have merits to its credit & demerits to follow them. The same way eventhogh automobile industry is gaining profits to a large extent it always misses its key ingredient to diminish the satisfaction of customers. One such is customer service. In India the ineffeciency of providing good customer service is increasing to a high. Why is it reoccuring with such a pressure in our country? Why is it hard to provide good customer services in automotive industry?


 

 
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1 Lack of Effeciency in providing Customer Service

Lack of Effeciency in providing Customer Service

idea posted by Sudhish Chatterjee Product Development Manager, Motors

To my opinion the automobile companies are lacking effeciency in providing good customer service because of not having a smooth relationship with the customers. They just keep a relation of a buyer & seller which is not enough to satisfy the customers.

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