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Posted in Community :

Retail & Supply Chain Professionals

 
Started by : Akhilesh Majumdar, Logistics Manager, Tesco   11 10 2008 07:17:31 +0000
Industry : Retail Chain/LogisticsFunctional Area : Consumer Sales(Sales & Marketing)
Activity:  40 views;  last activity : 07 06 2010 20:18:09 +0000

Very powerful strategy for success is Customer service, What makes some retail businesses so successful at pleasing customers?

 
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1 2 3 4 5
1 Ambience
2 OVERALL
3 Kiran Echake, Executive Marketing, Orama Krazyy Kingdom, More Mega Store, Baroda.
4 Convenient Location
5 Customer Satisfaction

Ambience

idea posted by Sudhansu Jena Logistics Manager, Target
Ambience is a key factor that needs to be taken good care of if you want to satisfy your customers. The purchase decisions are influenced to a great extent by the ambience a store maintains. Moreover it’s the ambience what makes people come to the store again and again. Purchase may not occur every time but some do come for window shopping. It is at this point a good visual merchandising will force the customers to change their mind and decide on the purchase..
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by Shailena Varma, Logistics Manager, Target  | 11 10 2008 07:26:42 +0000

Yes gena your right a good ambience ensures reduction in attrition of customers and helps promote the brand image by mouth communication by those who have already visited the store.

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OVERALL

idea posted by Akbarali Store Manager, ABRL(MORE)

PERFECT IMPLEMENTATION AT GROUND LEVLE IS THE KEY FOR SUCESSFUL BUSINESS.

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Kiran Echake, Executive Marketing, Orama Krazyy Kingdom, More Mega Store, Baroda.

idea posted by kiran dinkar echake MR Executive, Orama Krazzy kingdom
Indian Customer is very wise, you may cheat him ones but not always. The key of success of some Retailers is giving good quality product at right price. Right Price Means What that Particular Product Deserves. Yes Amiance, Size and Format of the Retail Store is Important but Customer Satidfation is always target for Successful Retailer.Satisfaction in terms of Quality and Price.
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Convenient Location

idea posted by Akhilesh Majumdar Logistics Manager, Tesco
The very basis of deriving the best return from investment s to provide the product and services at the nearest and most convenient location. A product desire may be there but the availability of the same at a convenient location reflects its relative demand.Sometimes it might be seen that a product may have succeeded in creating demand for it but ultimately could not make itself sold in the market due to its unavailability at a convenient location where its targeted customers are located. Hence the trade area should be wisely chosen to ensure that it creates a demand as well as is conveniently located and kills competition too.
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Customer Satisfaction

idea posted by Shailena Varma Logistics Manager, Target
Consumer goes to stores where there needs are satisfied. As such when going for assortment, a company must look for the products that are easily not available in the trade area and have a good potential for sales. Adding such products establishes a different image for the brand and helps pull more and more customers for its store. Big Bazaar is a classic example of such application of the potential sales........
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