| Topic : Customer Service In Banks - A Growing Concern!! |
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Activity:
40 views;
last activity : 02 15 2011 07:08:01 +0000
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HR department in banking sector is weak
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Sales Oriented
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Attrition in banking
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Indian banking system is increasingly facing the problem of staff- attrition in the period ahead and banks will have to gear up to tackle the issue. We are going to see a rise in attrition rate. There is a need for adequate focus on HR management... banks need to take adequate care of their manpower, which is not happening in the first place... |
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It may be one of the reason, for high attrition rate in banking for India.
I again reiterate with double conviction that, the sole cause of higher attrition rates in PSU banks is none other than the extremely poor functioning of the human resource department which, with due pardon, I would like to quote as 'human resource destruction department' in most of the PSU banks, as, I could realise after having been dumped at remote two man branches in faraway places like 'Lekhapani'and 'Silchar' in remotest corners of the 'remote' 'north east', even after completing courses like caiib, treasury and risk management, mutual fund management etc.Would you please believe me that, all these happened in a seemingly professional corporate like, 'Punjab National Bank'. I request men at helms of such banks to look seriously into it and deal firmly with egoistic officials who indulge in these and does irreparable damage to respective institutions and the country as a whole. Himadri Shekhar Bhattacharjee.
yes, HR functionery is the sole cause that lead to attrition in PSUs. Himadri Shekhar is absolutely right
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As per my perception all the banks are now focusing much on the selling concept as they have insurance products,MFs etc.and hence the jobs are becoming more target based irrespective of the profile or designation of the employee. |
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As a person working in MNC bank I completely agree to himadri.. in banking sector and that too in MNC banks the only way to have a decent career path is to have a cv with a minimum of 5 years sales exposure.... and sales includes just mf's and insurance.... there has been focus of late on asset products like home loans but that too at not a big scale..
Absolutely True!!!!!!
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Banking sector in India, specially Pvt sector has lost its identity as a pure banking organisation. Most banks dont do any sort of banking work in their Branches. Bank Branches are mere cash receiving / Paying counters & then a Financial Departmental Store selling all & sundry. Youngsters who join banks are lost & hardly know Banking even after 5-6 years. Todays Bank managements should be asked to draw a balance sheet to show their Pure banking Business..Income from Selling Gold, Credit Cards, Insurance ( By misguiding People) can seldom be called Income from Banking. Why should somebody join a Bank to sell Gold & insurance....Truly an absurd transition in banks. I completely endorse Himadri's views.
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Attrition gives better opportunity at once vs Loyalty gives everything but keeps one waiting |
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Gr8 article...!We should embrace this change...Then only we could move towards the path of advancement |
Exactly i agree with Adrija Ma'am...the data says it all...it should rather be BENGAL'S RAIL BUDGET |
I prefer a better job role.Because once we have enriched our skills we could demand fat salary later on. |