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Topic : Impact of recession on IT sales
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Industry : IT Services Functional Area : Strategy Execution
Activity:  11 comments  826 views  last activity : 07 06 2010 20:18:04 +0000
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10 points to keep in mind for selecting Recession-Proof Marketing Campaigns or Strategies

 

Recession has been disruptive. Make sure your campaigns are prepared to take the pressure of market dynamics. It’s often difficult selecting right campaigns as part of your marketing strategies. The article will help you identify the right campaigns viz-a-viz the economic downturn.

 

  1. Supply will not create it's own demand: The principal will not apply in recession. Make sure that what you market is what is the “ask” of your target audience as well as adequate for consumption. The idea should be well verified and validated with industry analysts, advisors, primary research, sales team and most importantly past experience other than the gut feeling before the launch. Market what is critical for the organization given the downturn.

 

  1. Strong Differentiator: The value proposition should be very well supported with a unique differentiator which will help your offering stand out of the crowd with a quick and top of the mind brand recall. Think of what differentiates a Google Chrome from a Fire Fox from a Microsoft Internet Explorer when all are simply internet explorers and what differentiates a Blackberry to an iphone when they are primarily a phone before anything else. The base offering remains the same however the proposition is tweaked to a degree which becomes a strong differentiator in the overall proposition thus changing the whole definition of the product giving you a competitive advantage.

 

  1. Compare an apple with another apple: Marketing is more about Carpet Bombing your target audience- Marketing Proposition A with opportunity worth $ 5 M normally takes similar time and effort as marketing Proposition B with opportunity worth $ 50 M. At the same time, the market for Proposition A is 10 times more than Proposition B. Crux is - you should be able to compare one apple to another apple before you set your mind to run a particular campaign for given proposition. A win-win situation could be launching both the propositions if you have your pockets full of budget.

 

  1. Explore the areas of advantage due to recession: Every downfall comes-up with losses for many and gains for few. There are companies that have been able to draw out lot money due to recession- e.g. Warehouse Retailers or Mass Retailers like BJs Wholesale and Primark (bulk seller of cheap cloths) other grocery retailers. The message is that companies have used recession as a tool to create new market. Can your proposition also be tweaked to change downturn into a massive opportunity? Of course it’s hard to find it but if you can do this- all the points I have mentioned will be taken care of.

 

  1. Avoid Niche: Going to market with niche propositions when it comes to marketing in recession could be risky. Niche areas could be potential opportunities from a business perspective however niche can better be handled and offered by sales than through a marketing campaign given the current economic downturn.

 

  1. Tuning the right Channels: Channel selection is the most important aspect of any successful campaign as every channel will have a different touch point with customer. Ensure that the channel selection is in line with the target audience. For Example: To target Niche opportunity an effective channel could be cold calling rather than advertising online and vice versa. This also depends upon the geography you are targeting – Channel that is effective in US may not be as much effective in Europe.  Not to be ignored the sales cycle- look for channels that has smaller selling cycle e.g. Webinar usually takes 1.5 months, Podcasts and event participation gives quick leads.

 

  1. Less is more: The lesson is to stay focused as you launch the campaigns. What I’ve personally learnt so far is stick to as fewer campaigns with full throttle effort to achieve results from those campaigns. Launching numerous campaigns to achieve significant results leads nowhere.

 

  1. In line with Sales and Delivery:  It’s important that your marketing effort is in line with what sales would be interested to sell. It’s advisable to convince your sales team before a campaign launch. Situations where proposition idea is launched without sales consent, the effort eventually ends-up hitting the wall Or Shit hitting the fan. Launch only when sales is ready to sell and leverage upon your marketing effort. Also ensure the delivery is adequate to support the marketing effort. Often marketing ends up generating opportunities and eventually discover that there are no capabilities or there are shortcomings in solution.

 

  1. Nail the pain: Identify areas where your solution can bring immediate advantage to your customer – increasing the top line and simultaneously bringing the bottom line down by reducing cost of operations. A CXO state of mind today is to invest only in front ending areas of immediate returns with least or no cost to company rather than investing in solution that will benefit in long term.

 

  1. No more Skin in the Game: Avoid campaigns with “Skin in the Game”. The time is hard and it’s expected to become even more challenging. Avoid pitching “Freebies” to gain attractiveness through marketing campaign – this could be harmful in big engagements given the worst market situations when anything can change in fraction on time. Both customers and Outsourcing companies are at the helm of market risks where all freebies may turn into liabilities.

 

Nishchal Khetarpal

Associate Business Marketing Manager

HCL Technologies Ltd.

 

 Top Comment : Mrigena Ray   | 04 14 2009 05:30:21 +0000
Nishchal, Do you really think so all these 10 points will help to overcome recession?You have talked about "No more Skin in the Game". But in today's scenario it is necessary to retain the existing customers & attracting new once to run its business.At one point you are talking about marketing is more about Carpet Bombing your target audience & in other point you are talked about avoid pitching “Freebies” to gain attractiveness through marketing campaign. What do you mean by this?
 
11 comments on "10 points to keep in mind for selecting Recession-Proof Marketing Campaigns or Strategies"
  Commented by  Makrand Bhave, Sales Promotion Manager, Camlin Limited    | 04 19 2009 07:45:37 +0000
Rating : +2 
Great Insight!!

A few pointers though;
1. Less is more: A product can have one basic campaign to trigger its buying. But launching the campaign in various attributes that the product signifies would add more value for the consumer to 'go buy it'! Whats your take?
2. No more Skin in the Game: We need to add more buyers for the product! Retain loyalists. Freebies would certainly add that zing and a bit of 'wow' factor for the first timers and would add a sense of amazement for loyalists and then you hear them saying 'wow'!! I think your last one is a wee bit contradictory.
  Commented by  Ramdas Pawar, Sales/BD Manager, Oracle    | 04 14 2009 06:34:00 +0000
Rating : +1 
Thanks for sharing this article.It is Good one!!
  Commented by  Shashi Kumar, Sales/BD Manager, Sapient Corporation    | 04 14 2009 06:08:29 +0000
Rating : +1 
Thanks for your great posting. I really enjoy it.
  Commented by  Ramdas Pawar, Sales/BD Manager, Oracle    | 04 14 2009 05:57:34 +0000
Rating : +2 
This is great.You have given really very nice points in this article.I appreciate this!
  Commented by  Mohit Aggarwal, Sales/BD Manager, Oracle    | 04 14 2009 05:44:22 +0000
Rating : +3 
Hi..Nishchal
Your view points regarding selecting Recession-Proof Marketing Campaigns or Strategies is really great.It is really nice article i would agree that following the above mentioned points will definitely helps a manager to increase the performance level of the whole organization as in this situation.Moreover it will help in creating a healthy and competitive atmosphere in the company which will guide an organization to grow further.
Hope to see articles like these in the future also.
  Commented by  Mrigena Ray, Sales/BD Manager, IBM    | 04 14 2009 05:30:21 +0000
Rating : +2 
Nishchal, 
Do you really think so all these 10 points will help to overcome recession?You have talked about "No more Skin in the Game". But in today's scenario it is necessary to retain the existing customers & attracting new once to run its business.At one point you are talking about marketing is more about Carpet Bombing your target audience & in other point you are talked about avoid pitching “Freebies” to gain attractiveness through marketing campaign.
What do you mean by this?
  Commented by  Devarajan Venkataraman, Construction-Heavy, DLF    | 04 13 2009 12:34:45 +0000
Rating : +1 
I am with you Nishchal,its really great article.
  Commented by  Mohammed Arifuddin, HR Manager, Westbound Educational Services Pvt Ltd    | 03 14 2009 13:06:28 +0000
Rating : +1 
I agree ..  good one
  Commented by  JAPI, HR Manager, ACME Consultants    | 03 14 2009 04:56:21 +0000
Rating : +1 
really great .......it is truely food for thought
  Commented by  Jatin, Research Associate/Analyst, Grail Research, Monitor Group    | 03 12 2009 06:24:26 +0000
Rating : +1 
Great thinking, really appreciate this!
  Commented by  varsha ., technical manager(QMS), frac    | 03 12 2009 03:17:21 +0000
Rating : +1 
its really g8 insight ....
thanks for refferal
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